Part 12 eGovernance
Third Year Information Technology
MANAGEMENT INFORMATION SYSTEM
Tushar B Kute,
Sandip Institute of Technology and Research Centre, Nashik [Link]
WHAT IS E-GOVERNANCE?
It is the use of a range of modern Information and Communication Technologies such as Internet, Local Area Networks, mobiles etc. by Government to improve the effectiveness, efficiency, service delivery and to promote democracy
E-GOVERNANCE
E-governance refers to governance processes in which ICT play an active and significant role for
efficient
and effective governance, making government more accessible and accountable to the citizens. providing new governance services and products
GOVERNANCE- INFORMATION PERSPECTIVE
Representative democracy relies on supposition that best way to make a decision is wider participation for all its citizens having access to relevant information. Government is by nature an information intensive organization. Information is power and information management is political .
GOVERNANCE- IT FRAMEWORK
Expansion of Internet and electronic commerce, is redefining relationships among various stake holders in the process of Governance. A new model of governance would be based upon the transactions in virtual space, digital economy and dealing with knowledge oriented societies. Electronic Governance is an emerging trend to re-invent the way the Government works.
E-GOVERNMENT VS. E-GOVERNANCE
"Government's foremost job is to focus society on achieving the public interest." "Governance is a way of describing the links between government and its broader environment - political, social and administrative."
GOVERNMENT VS. GOVERNANCE
Government Superstructure Decisions Rules Implementation Outputs
Governance Functionality Processes Performance Coordination Outcomes
GOVERNMENT SEEK TO ACHIEVE
Good governance Trust and Accountability Citizen's awareness and empowerment Citizen's welfare Democracy Nation's economic growth
ICT CAN CONTRIBUTE
Good governance Trust and Accountability Citizen's awareness and empowerment Citizen's welfare Democracy Nation's economic growth
FOUR PHASE E-GOVERNANCE REFERENCE MODEL
E-GOVERNANCE REQUIREMENTS
Large Reach Government to Citizen Services (G2C) Citizen Proximity Government to Business (G2B)
Regulations
Cheaper Delivery Channels
24 * 7 Availability
Government to Government (G2G)
Government to Employees (G2E)
Elaborate Processes
Service Quality
Low Costs
STATE E-GOV INITIATIVES
State/Union Territory Andhra Pradesh Chattisgarh Delhi Goa Gujarat Haryana Himachal Pradesh Karnataka Maharashtra Initiatives e-Seva, CARD, VOICE, Chhattisgarh Infotech Promotion Society, Automatic Vehicle Tracking Management system etc Dharani Project System, , Hospital
Mahiti Shakti, census online, tender notice. Nai Disha Lok Mitra Bhoomi, Khajane, Kaveri Setu, 7/12 Online
NEGP
To lay the foundation and provide the impetus for long-term growth of eGovernance within the country To create the right governance and institutional mechanisms, set up the core infrastructure and policies To create a citizen-centric and businesscentric environment for governance.
NEGP
Implements a number of Mission Mode Projects(MMP) at the
center(
total 09), state (total 11) and integrated service levels(total 07)
NEGP VISION
"All Government services accessible to the common man in his locality through a Onestop-shop (integrated service delivery) ensuring convenience, efficiency, transparency & reliability"
NEGP SERVICES
Income Tax, Passport/VISA, Company Affairs, Central Excise, Pensions, Land Records , Road Transport , E-Courts
Property Registration, Agriculture , Municipalities , Gram Panchayats (Rural) , Police , Employment Exchange,
CITIZEN SERVICE: THE BEST CHANNEL FOR EACH CITIZEN
Counter
Call Center
Internet
E-Mail
Mail
Kiosk
Integrated Citizen Facilitation Center
Citizen Service/Correspondence/eCommerce
Integrated Backend
Content Delivery
Service Providers
Suppliers & Partners
E-GOVERNMENT REQUIREMENT IN INDIA
Population is very large Wide spread corruption Slow and Lethargic bureaucracy Red Tapism Slow decision making process.
E-GOVERNANCE CHALLENGES
Ability to use required technologies
Performance indicators, standards of egovernment.
Consistent and reliable Infrastructure
Ensuring access, to useful information and services.
Coordinating between implementing agencies
Issues of language and communication
Inclusion o f All
Educating citizens
ICT capacity building
MAIN SERVICES IN INDIA
[Link] e/egov_products_services.html
Tushar B Kute,
Sandip Institute of Technology and Research Centre, Nashik [Link]
