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Management Information System for Autos

This document discusses the need for a management information system (MIS) at Premier Automobile Service (PAS). The objectives of an MIS are to provide timely, complete, reliable, accessible, accurate, consistent, relevant, and cost-effective information to management and staff. The document outlines the types of information PAS needs, including details on customer vehicles, customers, and service requirements to improve customer service levels. It also discusses the need for business process redesign due to a lack of communication between PAS departments. The document proposes a networking system to facilitate intra-department and customer communication. Finally, it describes output requirements from the MIS, such as servicing schedules, yearly customer/vehicle reports, and an inventory control system.

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Deepa
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254 views19 pages

Management Information System for Autos

This document discusses the need for a management information system (MIS) at Premier Automobile Service (PAS). The objectives of an MIS are to provide timely, complete, reliable, accessible, accurate, consistent, relevant, and cost-effective information to management and staff. The document outlines the types of information PAS needs, including details on customer vehicles, customers, and service requirements to improve customer service levels. It also discusses the need for business process redesign due to a lack of communication between PAS departments. The document proposes a networking system to facilitate intra-department and customer communication. Finally, it describes output requirements from the MIS, such as servicing schedules, yearly customer/vehicle reports, and an inventory control system.

Uploaded by

Deepa
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX or read online on Scribd

Premier Automobile

Service
Need For Management Information System

Subm it t ed
by

Deepa Chandrasekar, IIPM Gurgaon


Objectives Of MIS
 A computer system for an organization
which collects and analyzes data from all
departments, and is designed to provide
an organization's management/staff with
up-to-date information (such as financial
reports, inventory, etc.) at any time.

Objectives Of PAS
 Timeliness
 Completeness
 Reliability
 Availability
 Accessibility
 Accuracy
 Consistency
 Relevance
 Cost-effectiveness
What PAS Want?

Information

 What Kind of information is necessary to


improve the service level to the
customers.
Transportation Business
 Complete Details of all the vehicles which
belong to their Transportation Fleet.

 Condition of the vehicles


◦ How many kilometers it has run?
◦ How frequent it has to be serviced?
 Kms or period wise (whichever they want to
follow)

 Latest Service Details
◦ Period of the spare parts used.
◦ When they should be replaced.
◦
To Improve the service level to
the customers
 Details of the customers
◦ Name , Address , Mobile Number , Email ID.
◦ Convenient time to contact the customer.
◦ Time they can bring the vehicle for servicing
◦
 Details of the Vehicle
◦ Type , Number , Model
◦ Last service
◦ When the next service has to be done
◦ Requirements for the next service

Network System

 Processing Data and Information


 To improve the service quality
 Reduce the turn around time

Need For BPR !
 Lack of communication between the
departments of PAS

 Routine Maintenance
Variable Maintenance
Spare Parts Department
Transport Department

 Lack of CRM
◦
Why Networking?
 Intra – network

◦ Petrol Pump

◦ Transport Fleet

◦ Routine Service Department


◦
 Internetwork

◦ Provide the customers with id and password


◦
◦ The PAS website should enable them to login & access their
yearly spending on their vehicles
◦
◦ Appointment fixing and other queries.
Network
Remain
the customers
short age

SPARE PARTS
DEPARTMENT
 availability Invent ory Level feedback
CUSTOMERS

Keep Records of t he Cust om er


Updating
About
the condition
Of the vehicle
Records of t he vehicles Reports
for the
day
Records of t he m echanics & ot her em ployees
TRANSPORT FLEET PETROL PUMP
Profit & Loss Account s of all t he act ivit ies
Remainder
Employees
for regular
assigned
service
& the budget

Data & Information System


Outputs Requirement from
MIS

[Link] Schedule

b. Yearly Report for a Part icular


Cust om er/Vehicle

b. Invent ory Cont rol Syst em


Servicing Schedule
 When to contact the
customers for the
service.
 Fixing up the
appointment – time
& day.
 Blocking the service
engineer / Mechanic
for that customer.
 Requirement for the
service – from the
past records
Yearly Report for a Particular
Customer/Vehicle
Inventory Control System
 .  An inventory control
system is a set of
software based tools
that automate the
process of tracking
inventory.

Inventory Control System
 A good inventory control system has to be
designed to alert PAS when it is time to reorder.

 An automated inventory control system helps to


minimize the risk of error.

 This helps to reduce the waiting time for the


customers/vehicles for the change of the spare
parts.

 An inventory control system also helps track theft


of retail merchandise, providing valuable
information about store profits and the need for
theft-prevention systems
Business To Business Model

 To Give Access Sensitive Information Major


Customers
B2B
 A transaction that occurs between a
company and another company, as
opposed to a transaction involving a
consumer.

 The term may also describe a company that


provides goods or services for another
company.

B2B for PAS
 Messaging
products for
facilitating
secure, reliable
data movement
between trading
partners

THANK YOU

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