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Balanced Scorecard in HR Management

This document discusses the Balanced Scorecard (BSC) framework for measuring organizational performance. It contains the following key points: 1. The BSC translates an organization's mission and vision into objectives and measures across four perspectives: financial, customer, internal processes, and learning and growth. 2. Each perspective contains key concepts and questions to guide measurement. For example, the financial perspective measures financial success, while the customer perspective measures customer satisfaction. 3. Implementing a BSC involves defining customer values, organizational plans and values, vision and mission, strategic themes and results, strategies, performance drivers and causal links, and performance measures, targets, and baselines. 4. Benefits of the

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Emmnual
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381 views17 pages

Balanced Scorecard in HR Management

This document discusses the Balanced Scorecard (BSC) framework for measuring organizational performance. It contains the following key points: 1. The BSC translates an organization's mission and vision into objectives and measures across four perspectives: financial, customer, internal processes, and learning and growth. 2. Each perspective contains key concepts and questions to guide measurement. For example, the financial perspective measures financial success, while the customer perspective measures customer satisfaction. 3. Implementing a BSC involves defining customer values, organizational plans and values, vision and mission, strategic themes and results, strategies, performance drivers and causal links, and performance measures, targets, and baselines. 4. Benefits of the

Uploaded by

Emmnual
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Balanced

Score Card
(BSC)
Human Resource Management. (HRM 2013)
Faculty of Commerce & Management.
EUSL.
Group Members.

 J. Jerom Emmanual EU/IS/2007/MS/94.

 T. Mithura EU/IS/2007/MS/68.

 A. Saranya EU/IS/2007/MS/31.
Contents…
• Introduction to Balanced Score Card.

• BSC as a Measurement System.

• Building & Implementing a Balanced Score Card

• Benefits of Balanced Score Card.

• Conclusion.
Introduction to Balanced
Score Card

What is Balanced Score Card?


 A measurement system
 A strategic management system ?
 A communication tool

Different things to
different people
BSC Introduction…..

Translates mission, vision and


strategy through objectives and
measures

Provides a framework to describe


the key elements in the achievement
of the strategy

Measures four perspectives


- Financial
- Customer Relations
- Internal Service Process
- Learning, Innovation and Growth
Example :-
Airline Balanced Score Card.
BSC as a Measurement System…..

Translating the Vision and Strategy : Four Perspectives.


BSC as a Measurement System…..

Perspective Key Concept Key Question

Financial/ “Financial Through the eyes of the owners of the


Stewardship Performance” business, how will they judge financial
success?

Customer. “Satisfaction” Through the eyes of our customers, how will


they judge the
Financial / value of our products and
services? How will we differentiate ourselves
inStewardship
the market?
Internal / “Efficiency” How can internal processes be improved, to
Business improve product, program and service quality,
Process. timeliness, economics, and functionality?

Learning / “Knowledge How can our employees continually get


Growth & smarter, innovate, and improve?
Innovation”
Benefits of Balanced Score
Card
Communicates the
(operational elements of Reflects
the) corporate strategy corporate
within all levels of the strategy on
organization several levels

Balanced Scorecard gives


insight into complex
information, & it
communicates and reflects
the corporate strategy

setting goals and


measuring these Makes it possible to
goals with the understand complex
Balanced crucial information at
Scorecard a glance
Benefits of Balanced Score
Card…
• The strength of the Scorecard is that it uses measures on
every level.
Building & Implementing a
Balanced
• Customer values.
Scorecard
• Organization
plan. • Performance Results.
• Organization • Revised Strategy.
Values.
• Vision &
Mission.
• Themes
• Strategic
Results.
• Strategies. • Alignment.
• Business
• Strategy Support &
Elements Scorecard.

• Softwear
• Performance • Performance
Drivers Report.
• Enables. • Knowledge
• Casual Links. Sharing.
• Performance Measures.
• New Project.
• Targets.
• Base Line.
Balanced Scorecard
software.
Conclusion.

The Balanced Scorecard


balances the financial
perspective with the
organizational, customer
and innovation
perspectives which are
crucial for the future of an
organization
Conclusion..

BSC –
OVERVIEW
Sources…

• Haward Business Review.


• [Link]
Question Time.
Your mantra should be mission, vision,
and strategy first - operations and tactics
second.

THANKYOU.

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