ORGANIZATIONAL
CHART
OF BIG HOTEL
Every hotel, whether it’s big or small,
needs an organizational structure to carry
out its daily operations. It is used to help
divide tasks, specify the job for each
department, and delegate authority within
and among departments. Effective job
specifications will increase work
productivity and efficiency.
GENERAL
MANAGER
ROOM MAINTEN SALES &
SECURITY HRM F&B MARKETI- FINANCIAL
DIVISION -ANCE
NG
ROOM
DIVISION
F.O HOUSEKEEPING
DEPARTMENT DEPARTMENT
F.O DEPARTMENT F.O
MANAGER
TELEPHONE EXECUTIVE
RESERVATION FRONT DESK CHIEF
ASST. MNGR. SERVICE FLOOR
MNGR. MNGR. CONCIERGE
MNGR. MNGR.
GUEST TELEPHONE RESERVATION FRONT DESK BAGGAGE AIRPORT EXECUTIVE
RELATIONS SUPERVISIOR SUPERVISIOR SUPERVISOR SUPERVISOR REPRESEN- FLOOR
TATIVE BUSINESS
BAGGAGE CENTER
TELEPHONE RESERVATION FRONT DESK
PORTER
OPERATOR S CLERK CLERK
DOOR
ATTENDANT
PARKING
ATTENDANT
HOUSEKEEPING EXECUTIVE
DEPARTMENT HOUSEKEEPING
ASST.
HOUSEKEEPING
FLOOR CONTOL DESK LINEN/UNIFORM LAUNDRY
PUBLIC
SUOERVISOR SUPERVISOR SUPERVISOR SUPERVISOR
SUPERVISOR
HOUSEMEN&MI LINEN ROOM LAUNDRY
ROOM PUBLIC AREA
NI BAR ATTENDANT ATTENDANT
ATTENDANT ATTENDANT
ATTENDANT
LAUNDRY
RUNNER
F&B DEPARTMENT FOOD &
BEVERAGE
MNGR.
RESTAURANT
KITCHEN MNGR. MNGR.
EXECUTIVE FOOD RUNNER
CHEF
CHEF LEAD WAITER
SIDE DISHED CASHIER
MAIN DISHES DESSERT CHEF CHEF
SALES AND MARKETING
DEPARTMENT
SALES MNGR.
ASST. SALES
MNGR.
RESERVATION
ORGANIZATIONAL
CHART
OF SMALL HOTEL
GENERAL
MNGR.
GENERAL
SUPERVISOR
F&B MANAGER F.O MANAGER EXECUTIVE
HOUSEKEEPING
EXECUTIVE CHEF FRONT HOUSEKEEPER
DESK/RESRVATION
MNGR.
CHEF
FOOD RUNNER
WAITER