INTRO PRE-LAUNCH DOCUMENT WTT PLUS
20 Feb 2018
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Background
WTT Next generation developed based on project requirement for Integration &
CR parameter implementation tracker.
Cronos functionality & WTT (old) functionality are merged into one tracker
become WTT Next Generation
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Time Line
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New Function in WTT Plus
- Procedure Checklist Integrated in WTT Plus
- Built in Quality Issue Record and escalation system
- Built in IPM database (Search & attach to ticket)
- Built in ARQ Database (Search & attach to ticket)
- Built in chat room
- Merge Ticket WTT and Cronos
- Partner Company List (Ticket initiator & Actual)
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New Function in WTT Plus – Checklist Procedure
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New Function in WTT Plus – Quality Issue Record and escalation system
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New Function in WTT Plus – Built in IPM database (Search & attach to
ticket)
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New Function in WTT Plus – Built in ARQ database (Search & attach to
ticket)
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New Function in WTT Plus – Built in Partner list
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Prerequisite scenario rule
• Requestor must submit WTT Plus minimum 0 day before execution
• Ticket will expired 3 days start from planned date (Email notification will be sent 1 day before expired)
and will be extended until 2x by initiate originator , for NPO CR can be extended by OSS
• Requestor must attach in ticket creation :
All complete document for execution (ROC/PES, datafill, Excel PCR) in ticket creation
PIC in field region : subcont / nokia , phone number
Clear Instruction (complete step if needed)
ARQ Number and status
Time forecast execution (shift1,2,3)
There is no option reschedule in ticket, recreate ticket for instead
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Advantages and Disadvantages
Advantage for requestor:
• No need send email request
• Requestor can track ticket status , can access from anywhere (android and any browser), once there is change
information ticket status system will send notification email.
• Requestor will get more quickly response for PIC .
• Request can track history of activity in the past
Disadvantage for Requestor
• Small effort to create ticket for requestor, this effort same when requestor send email request creation
Advantage for NIC Telkomsel
• Resource efficiency (especially for Shift Leader)
• Optimize standby scheduling base on forecast from WTT
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Flow Integration/Upgrade/Reconfiguration/etc
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Flow NIC CM / OSS NPO
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This is only illustration Manual WTT Plus
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Create The New Ticket
- From Intra Net use this Link : [Link]
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DASHBOARD VIEW
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HOW TO CREATE TICKET -01
-Status Pre Open
-Technology 2G/3G/4G/SRAN
-ARQ Number ARQ will update in WTT by Emilinda
-Zone Based on Area
-IPM Based on list or manual
-Forecast Time Execution Based on List
Due Date Execution Time
Activity Description Preparation/Integration
Activity Type Base on WP Name
Subject siteid, site name
Upload File Datafill , PES, ROC ,etc
Description Describe detail activity then Submit Ticket
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WORKPACKAGE WTT FOR STANDART INTEGRATION
Type Activity Workpackage
Standard Activity 2G - Downgrade 2G - TI for TRX Downgrade 1800
Standard Activity 2G - Downgrade 2G - TI for TRX Downgrade 900
Standard Activity 2G - New Integration 2G - TI for New 1800
Standard Activity 2G - New Integration 2G - TI for New 900
Standard Activity 2G - New Integration 2G - TI for New Dual Band
Standard Activity 2G - Swap 2G - TI for Swap 900
Standard Activity 2G - Swap 2G - TI for Swap 1800
Standard Activity 2G - Swap 2G - TI for Swap Dual Band
Standard Activity 2G - Upgrade 2G - TI for TRX Upgrade 1800
Standard Activity 2G - Upgrade 2G - TI for TRX Upgrade 900
Standard Activity 3G - New Integration 3G - Telecom Implementation New Site
Standard Activity 3G - Swap 3G - Telecom Implementation for SWAP
Standard Activity 3G - Upgrade 3G - 3rd carrier activation
Standard Activity 3G - Upgrade 3G - 2nd carrier activation
Standard Activity 3G - Upgrade 3G - TI Work for Upgrade Module
Standard Activity 4G - New Integration 4G - Telecom Implementation (TI) for COLO LTE
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WORKPACKAGE WTT FOR NON STANDART INTEGRATION
Type Activity Workpackage
Non-standard Activity 2G - Miscellaneous work 2G - Data Supply
Non-standard Activity 2G - Miscellaneous work 2G - Delete unused DB
Non-standard Activity 2G - Parameter Modification 2G - Feature Activation Upgrade SW
Non-standard Activity 2G - Parameter Modification 2G - Migration Packet Abis
Non-standard Activity 2G - Parameter Modification 2G - Parameter Modification
Non-standard Activity 2G - Parameter Modification 2G - GPRS_GBoIP_PCU_NSEI Rebalancing
Non-standard Activity 2G - Parameter Modification 2G - Inject Licence (BSC level)
Non-standard Activity 2G - Parameter Modification 2G - ET Shifting
Non-standard Activity 2G - Parameter Modification 2G - EDGE Activation
Non-standard Activity 2G - Rehoming 2G - Rehoming
Non-standard Activity 2G - Troubleshooting 2G - Troubleshoot
Non-standard Activity 3G - Miscellaneous work 3G - Data Supply
Non-standard Activity 3G - Miscellaneous work 3G - Delete unused DB
Non-standard Activity 3G - Parameter Modification 3G - Inject Licence
Non-standard Activity 3G - Parameter Modification 3G - Parameter Modification
Non-standard Activity 3G - Parameter Modification 3G - Transmission feature activation
Non-standard Activity 3G - Parameter Modification 3G - Licence Downgrade
Non-standard Activity 3G - Parameter Modification 3G - NPGE Rebalancing
Non-standard Activity 3G - Parameter Modification 3G - Feature Activation
Non-standard Activity 3G - Rehoming 3G - Rehoming
Non-standard Activity 3G - Troubleshooting 3G - Troubleshoot
Non-standard Activity 4G - Miscellaneous work 4G - Data Supply
Non-standard Activity 4G - Parameter Modification 4G - Parameter Modification
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Status Ticket
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Work Flow Of Each Ticket
• Regional Project Initiated the Ticket Create, start with fill in the form that available for
the engineer field with status : PRE OPEN
Create for TICKET
Normal in ENGINEER • Shift Leader Assign to NIC Team Member On Duty
PART
• When in dash Board of NIC TEAM will received the ticket that dispatch by Shift Leader
Team, with status ASSIGNED, next process are from ASSIGNED IN PROGRESS
Process next Step in Closed
OSS TEAM that already
dispatch from SL • Next after the OSS team done their Job do the Update status in CRONOS
• If OSS Team shift finished and Ticket still in progress/Open, they ask SL to Handover
OSS Team/SL Hand
Ticket to next shift/closed ticket
Over to next Shift
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Display for Engineer Dash board Page
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THANK
YOU
Q&A
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