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Nestlé's Total Quality Management System

Nestle applies Total Quality Management throughout its global operations to ensure product and service excellence. It has a Quality Management System that is audited and certified to verify conformity with internal standards and regulations from farm to fork. Nestle's quality priorities include food safety, meeting consumer expectations, and gaining a zero-defect mindset. Key aspects of its Quality Management System include supplier verification, Good Manufacturing Practices, Hazard Analysis and Critical Control Points, quality assurance programs, and continuous improvement through tools like the PDCA cycle.

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Edlyn Valmai Devina S
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1K views16 pages

Nestlé's Total Quality Management System

Nestle applies Total Quality Management throughout its global operations to ensure product and service excellence. It has a Quality Management System that is audited and certified to verify conformity with internal standards and regulations from farm to fork. Nestle's quality priorities include food safety, meeting consumer expectations, and gaining a zero-defect mindset. Key aspects of its Quality Management System include supplier verification, Good Manufacturing Practices, Hazard Analysis and Critical Control Points, quality assurance programs, and continuous improvement through tools like the PDCA cycle.

Uploaded by

Edlyn Valmai Devina S
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
  • Introduction to Total Quality Management: Covers the definition and scope of Total Quality Management as applied in Nestle.
  • Profile of Nestle: Provides an overview of Nestle's global presence and foundational values.
  • Quality and Safety: Explains Nestle's commitment to consumer safety across its product lines.
  • Nestle Quality Policy: Details the policies Nestle uses to ensure product quality and customer trust.
  • Nestle Quality Management System: Discusses the systems in place for maintaining quality standards globally.
  • Quality Assurance: Outlines the methods of quality assurance and verification in Nestle's operations.
  • Quality Improvement: Focuses on continuous improvement strategies for product and service quality.
  • Lean Manufacturing System: Covers systems to reduce waste and improve efficiency in Nestle's production processes.
  • Cost Quality of Nestle: Discusses cost management strategies to maintain quality across operations.
  • PDCA Cycle of Nestle: Describes the Plan-Do-Check-Act cycle to ensure continuous quality assurance.

Total Quality

management in
Nestle

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29117182 29117186

SYNDICATE
David Grandisa Nanda Rasera
29117147 MEMBER 29117084

Monique Prillagia Edlyn Valmai Devina Ian Danarko


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Total Quality Management

“Managing the entire organizations so that it excels on all


dimensions of products and services that are important to the
customer”
Profile of Nestle

– Nestlé is the world’s largest food and beverage


company. Nestle has more than 2000 brands ranging
from global icons to local favourites, and they are
present in 191 countries around the world.

– The founder is Henri Nestlé. Henri Nestlé’s sense of


scientific innovation, combined with an instinct for
marketing and a global ambition continues to shape and
drive the company today.
Quality and Safety

Quality and Safety for consumers is


Nestlé‟s top priority. This applies to all
entire portfolio, from foods and
beverages to all the systems and
services.
Nestlé Quality Policy

 Build trust by offering products and services


that match consumer expectation and
preference
 Comply with all internal and external food safety,
regulatory and quality requirements
 Gain a zero-defect, no-waste attitude by
everyone in our company
 Make quality a group-wide objective
Nestlé Quality Management
System

– “Quality Management System is the platform that Nestle use globally to


guarantee food safety, compliance with quality standards and to create
value for consumers.”
– Nestle internal Quality Management System is audited and verified by
independent certification bodies to prove conformity to internal
standards, ISO norms, laws and regulatory requirements.
Nestlé Quality Management
System
– From farm to fork
Nestle is working together with farmers in rural communities to help
them improve the quality of their produce and adopt environmentally
sustainable farming practices.
– The Quality Management System not only ensures our ongoing access
to high quality raw materials. It also enables farmers to protect or even
increase their income.
– Quality by design
Quality is built in during product development according to the
requirements of the consumers and following all food safety and
regulatory requirements. Nestlé’s R&D network applies in this “Quality
by design” to all of our products.
Nestlé Quality Management
System

Nestle apply internationally recognized Good Manufacturing Practices


(GMP) to ensure quality and food safety. GMP covers all aspects of
manufacturing, including standard operating procedures, people
management and training, equipment maintenance, and handling of
materials.
Nestlé Quality Management
System
Hazard Analysis and Critical Control Points

Nestle apply the internationally recognized HACCP (Hazard Analysis and


Critical Control Point) system to ensure food safety. This preventive and
science based system identifies, evaluates, and controls hazards that are
significant for food safety. It covers the entire food production process from
raw materials to distribution and consumption. Our HACCP plans and
systems are verified by external certification bodies against the international
ISO 22’000:2005/ISO 22002-1 standards.
Quality Assurance

– Supplier verification audits


– Adopting GMP ( Good Management Practises )
– Food safety management plans
– Risk Assessment
– Staff training and development
– “ Quality by Design”
– Adhering to safety standard
Quality Improvement

– Custumer preference testing


– Food service operator performance testing (FSPT)
– Innovation and freshness
– Safety and Hygiene
– Consistency and reliability
– Efficiency
– Affordability
Lean Manufacturing System

 Nestle Continuous Excellence


NCE is single operating system for nestle operations which will reduce
waste and focus on value creation and value adding activities and
continuously improve the value creation process. To identify waste related
to main 3 areas of the business, processing, inbound materials, and
outbound products. There are three ways to reduce waste :
– More efficient production line planning
– More efficient and automated warehouse
– Separating an area for forklifts
– Relocation of pallets storage and recycling
Cost Quality of Nestle

Prevention Cost
– Quality assurance to avoid quality non conformance
cost
– Respect all levels of regulations in countries they
operate
– Application of TQM throughout the supply chain
– Conducting quality circles
– Applying PDCA cycle for quality assurance
PDCA CYCLE OF NESTLE

– Plan : Establish objectives and processes to


deliver the required results
– Do : Implement the process developed
– Check : Monitor and evaluate the implemented
process
– Act : Apply actions if results need change

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