A STUDY ON AXIS BPO
CONSULTANTS:
START-UP & ITS OPERATIONS
(RECRUITMENT & SELECTION
PROCESS)
Presented by:
Shivendra Vikram Singh
18BSP2011
OVERVIEW
Provide placements or job to the individual in a specific or varied
industry.
To provide jobs to the candidates according to their requirements.
To provide solution that is both cost and time effective and
performance enhancing.
Benefits of HR Consultancy include:
Reduced recruiter costs
No infrastructure costs
Improved productivity
Reduced time to hire
OBJECTIVE
BROAD OBJECTIVE:
To understand the start-up and operations of the Axis consultants.
SPECIFIC OBJECTIVES:
To analyse the practical operations of the consultancy.
To study the Recruitment & Selection Practices at the Consultancy.
To analyse the awareness and perception towards Axis consultants from
primary research.
To understand and analyse the challenges faced during running the
consultancy.
To analyse the findings and suggestions for the study.
ABOUT THE COMPANY
COMPANY’S NAME: Axis Consultants
ADDRESS: C-127, 2nd Floor (Above Panjabi Lounge, Naraina
Industrial Area Phase 1, New Delhi, Delhi 110028
OWNER: Mr. Manish Gossain & Mrs. Pooja Gossain
CONTACT: 88268 91644
WEBSITE: https://www.axisconsultant.com
YEAR OF ESTABLISHMENT: August 2008
NATURE OF BUSINESS: Recruitment for BPO industry
(International and Domestic) for both, Voice and Non-Voice process.
MAJOR MARKETS: Delhi, Gurgaon and Noida.
CLIENTS OF AXIS CONSULTANTS
OPERATIONS OF AXIS CONSULTANTS
Project 1: Allotted with the task of creating a list of different
recruitment firm located in different cities in and around Delhi.
OPERATIONS OF AXIS CONSULTANTS
Project 2: Screening and Coordination
Learned about the recruitment process of different companies
including various interview rounds for selection.
Screened candidates by conducting face to face interviews
Coordinated with company HR’s directly.
Briefed the candidates for technical profile process.
OPERATIONS OF AXIS CONSULTANTS
Project 3:
OPERATIONS OF AXIS CONSULTANTS
Project 3: Results
HOW TO START-UP A CONSULTANCY?
1) Name 6) Buy a domain name and get
your website designed.
2) Location
7) Buy naukri, shine or/and
3) Type of recruitment services
monster login
4) Access the competition,
8) Hire recruitment staff
market climate and create a
marketing plan 9) You are ready to do the
business
5) Evaluate recruiting agency
start-up costs.
Project 4: SURVEY - AWARNESS & PERCEPTION
TOWARDS AXIS CONSULTANTS
FINDINGS FROM THE SURVEY:
15%
25%
75%
85%
Aware Not Aware Positive Exp Not good Exp
50% 50%
Seen the Advertisment Not seen
FINDINGS FROM THE SURVEY:
57.6%
connected
54.2% Aware
about other
consultancy
firms
Axis
Consultant
RECOMMENDATIONS FROM THE SURVEY:
More and frequent advertisements should be done on various social
media platforms and Job portals.
Complete information of all the companies linked with Axis should
be advertised.
Few other verticals apart from BPO should be added.
Skype or video call interview options can be provided for the
candidates residing in different cities.
More BPO companies with brand name, high salary package and
different job locations should be collaborated with.
SWOT ANALYSIS OF AXIS CONSULTANTS
STRENGTHS WEAKNESS
Experienced workforce Small space
dedicated to mission.
No continual evaluation and
Strong community partnership / upgrading of HR practices.
collaboration.
Lesser options for different
Healthy and friendly companies in Delhi/Noida areas.
environment to work with.
Lack of recruiters.
Quality placement
SWOT ANALYSIS OF AXIS CONSULTANTS
OPPORTUNITIES THREATS
Availability of advanced Rising cost for the set up.
technology for effective
Payroll of recruiters.
recruitment and HR practices.
Increasing market competition
Utilisation of more resources.
Regular upgradation of the firm
according to the existing
competition.
PORTER’S FIVE FORCE MODEL
FINDINGS
This consultancy has tie up mostly with the BPO companies only.
Most candidates preferred either only day shifts or night shifts but
not rotational shifts.
Chances of the selection of the candidate increases at the consultancy
as the same candidate may get a second chance.
It is an added benefit that one may also bring along their friends
looking for the same profile.
The recruiting firm business potential and long term profitability
depends on attracting and retaining clients.
The success depends on the ability to attract and retain talent who
possess the skills and the experience to meet client’s needs.
RECOMMENDATIONS
More numbers of recruiter should be hired.
Computerised system for the employees should be in practice to
maintain the database of the candidates.
More and more advertisement should be done through social media.
Some more verticals apart from BPO should be added in their
recruitment process to expand the business.
Group Discussion and other types of interview round should also be
considered.
LEARNINGS
Networking is important.
Taking constructive criticism well.
Follow up.
Independence.
Professional communications.
Urgency.
