Technology
• Airbnb had access to the best e-tools and software.
• Its corporate brand “Belong Anywhere” gave employees the facility
to access the state-of-the-art technology.
• At Airbnb they believed in smart technology and invested sizeably
to develop and maintain its IT systems.
• To maintain all this Airbnb employed highly skilled IT professionals
who also established the “Data University” with the objective of
empowering all the employees to make data informed decisions.
Learning and Talent
• Airbnb moved to the more customized learning content from the
tradional learning management system.
• The provided the employees with greater access to the programs
and also led to having the ownership of the content taught.
• The Data University developed by the IT professionals taught
employees to take data informed decisions, wherein reading and
interpreting data was made easier.
• Airbnb also introduced Fireside Chats for its employees with
industry leaders .
• The company also introduced Tech Talks which were open to the
public.
Diversity Demographics
• Airbnb has diversed backgrounds which made up the total workforce.
• By 2016- the workforce consists of 42.88% Women and 57.12% Men.
• The company employed Asians, Black African American , Hispanic,
Latino , Hawaiian and two or other races which made up for the
43.33%.
• The company created the employee resource groups called the
“Airfinity” to keep with the corporate belief that employee should feel
a sense of belonging.
• These groups helped in creating general awareness and advocated
some core issues the employees from the minority faced.
Physical
Food/Workplace
Environment
Emotional Global
Aspirational Citizenship &
Transparency purposeful work
Creating Optimal
Employee
Experiences
Virtual Intellectual
Collaborative Recruiting/Talent
Technologies Developement
HR PRACTICES AT AIRBNB
ONBOARDING:
• Once the candidate joined Airbnb, they undergo a week long
induction where they learn the Airbnb values and business
strategies and get a brief introduction to each function.
• The interaction worked as a reference guide to the new hires on
how to deal with customer support.
PHYSICAL OFFICE SPACE:
• No employee has a assigned desk; they worked from anywhere in
th e office building.
• Colourful conference rooms were built to resemble some of the
Airbnb property homes let out across the world.
COMMUNICATION
• They believe in transparent and honest communicationwith their
employees.
• Elephants, dead fish and vomit was the nomenclature Airbnb
adopted for its communication policy.
FOOD
• The in-house food staff whipped up delicious meals from around
the world where Airbnb operated and served it employees.
• At Airbnb food wasn’t considered a per; it was a part of an
important investment in the culture of the place.
PRINCIPLES CREATED FOR STRONG
EMPLOYEE EXPERIENCE
• INVOLVE EMPLOYEES: Employee experience at Airbnb includes
everything from where employees work to what they eat during the
day.A driving force behind employee experience at Airbnb is that
engaging employees leads to a better workplace.
• BE AUTHENTIC: Aunthenticity helps make sure every aspect of the
employee experience is truly focused on the employees and helps
them balance their work and personal lives.
• CONTINUALLY INVOLVE: Being open to suggestions and listening
to feedback is a constant part of the employee experience.
