Chapter 10
Managing Organizational
Structure and Culture
Organizational Structure
Organizational Architecture
– The organizational structure, control
systems, culture, and human resource
management systems that together
determine how
efficiently and
effectively
organizational
resources are used
MGMT 321 – Chapter 10 2
Organizational Structure
Organizing
– Establishing working relationships among
employees to achieve goals.
Organizational Structure
– Formal system of task and reporting relationships
showing how workers use resources.
Organizational Design
– Creating a specific type of organizational structure
and culture so that a company can operate in the
most efficient and effective way
MGMT 321 – Chapter 10 3
Factors Affecting Organizational
Structure
MGMT 321 – Chapter 10 4
The Organizational Environment
Organization structure depends on:
How to group tasks into individual jobs
How to group jobs into functions and
divisions
How to allocate authority and
coordinate functions and divisions
MGMT 321 – Chapter 10 5
Job Design
Job Design
– Deciding how to divide tasks into specific jobs
Job Enlargement
– Increasing the number of different tasks in a
given job by changing the division of labor
Job Enrichment
– Increasing the degree of a worker’s
responsibility
MGMT 321 – Chapter 10 6
The Job Characteristics Model
MGMT 321 – Chapter 10 7
Job Characteristics Model
Job Characteristic
Skill variety Employee uses a wide range of skills.
Task identity Worker is involved in all tasks of the job
from beginning to end of the production
process
Task significance Worker feels the task is meaningful to
organization.
Autonomy Employee has freedom to schedule tasks
and carry them out.
Feedback Worker gets direct information about how
well the job is done.
MGMT 321 – Chapter 10 8
Grouping Jobs into Functions
Function
– Group of people who possess similar skills
to perform their jobs
Functional Structure
– An organizational structure composed of all
the departments that an organization
requires to produce its goods or services
MGMT 321 – Chapter 10 9
Divisional Structures
Divisional Structure
– Managers create a series of business units
to produce a specific kind of product for a
specific kind of customer
Types of Divisional Structures
– Product
– Market
– Geographic
MGMT 321 – Chapter 10 10
Types of Divisional Structures
MGMT 321 – Chapter 10 11
Matrix Structure
MGMT 321 – Chapter 10 12
Product Team Structure
MGMT 321 – Chapter 10 13
Federated’s Hybrid Structure
MGMT 321 – Chapter 10 14
Allocating Authority
Hierarchy of Authority
– An organization’s chain of command
– Span of control
Line Manager
Staff Manager
MGMT 321 – Chapter 10 15
Tall Organizations
MGMT 321 – Chapter 10 16
Flat Organizations
MGMT 321 – Chapter 10 17
Decentralization of Authority
Decentralizing authority
Disadvantages
– Teams may begin to pursue their own
goals at the expense of organizational
goals
– Can result in a lack of communication
among divisions
MGMT 321 – Chapter 10 18
Integrating Mechanisms
MGMT 321 – Chapter 10 19
Organizational Culture
MGMT 321 – Chapter 10 20
Adaptive and Inert Cultures
Adaptive cultures
– Values and norms help an organization
grow and change as needed to be effective
Inert cultures
– Values and norms that fail to motivate or
inspire employees
– Lead to stagnation and often failure over
time
MGMT 321 – Chapter 10 21