Scribd
Upload
59 views26 pages

Intercultural Communication Essentials

This document discusses intercultural communication and provides steps toward effective intercultural communication. It defines intercultural communication as communication between people from different cultures. It notes that with increasing globalization and diversity, developing intercultural communication skills is important for business leaders. The document outlines domains of cultural differences that can impact communication, such as how context, face-saving, and time are perceived. It recommends developing cultural awareness, active listening, and taking responsibility for miscommunications to communicate effectively across cultures.

Uploaded by

Earl Vann Urbano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
59 views26 pages

Intercultural Communication Essentials

This document discusses intercultural communication and provides steps toward effective intercultural communication. It defines intercultural communication as communication between people from different cultures. It notes that with increasing globalization and diversity, developing intercultural communication skills is important for business leaders. The document outlines domains of cultural differences that can impact communication, such as how context, face-saving, and time are perceived. It recommends developing cultural awareness, active listening, and taking responsibility for miscommunications to communicate effectively across cultures.

Uploaded by

Earl Vann Urbano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

“…one of the world’s most significant problems:

intercultural relations…”

Edward T. Hall
1. The Nature of Intercultural Communication

2. Dominant Cultural Orientations

3. Domains of Cultural Differences

4. Steps Towards Effective Communication


Intercultural communication is:

communication between at least two people from


different cultures.
 Increasing interaction between people due to
globalization

 Increasing diversity in workplaces

 Increasing need to develop caring, responsible and


ethical business leaders
 National cultures
 Social groups
 Ethnic groups
 Genders
 Age or generational groups

(and more…)
 If intercultural communication is communication between
at least two people from different cultures…

◦ ALL communication between people is essentially intercultural.

◦ Different types of cultures shape communication.

◦ Caring, responsible and ethical business leaders must be effective


intercultural communicators.
1. How contexting affects communication
2) How face-saving affects communication
3) How the individual is viewed in relation to the group
4) How time is perceived
5) How power is distributed
6) How decisions are made
Reminder: cultural orientations are NOT dichotomies; they are
tendencies.
 Choice of words

 Organization of messages
 Body language

 Eye contact

 Laughter
 Touch

 Tone, volume and


speed

 Turn-taking and
silence
PART IV

STEP TOWARDS EFFECTIVE COMMUNICATION


 Develop a sense of cultural awareness

 Do not be ethnocentric

 Listen genuinely when others speak


 Do not lapse into your own language while in the
presence of others who do not speak it

 Take responsibility for the communication (e.g., if


miscommunication happens, it is not always the other person’s fault)

 DO NOT STEREOTYPE
Intercultural communication:

 respects people as part of a group AND as


individuals.

 is not about interaction between national cultures


only.
Intercultural competence:

 helps you deliver your messages clearly,


appropriately and persuasively.

 enables you, as a business leader, to contribute to


a just and equitable world.
THANK YOU!

Q&A

You might also like