Managing the BlackBerry
Enterprise Server using the
BlackBerry Administration
Service:
Deployment Jobs and
Software Configurations
© 2009 Research In Motion Limited
Agenda
• Introducing deployment jobs
• Using software configurations
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Introducing deployment jobs
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Introducing deployment jobs
Topics
• About deployment jobs
• Available deployment job settings
• How to manage deployment jobs
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Introducing deployment jobs
About deployment jobs
The BlackBerry® Administration Service
creates deployment jobs when an
administrator performs one of the
following tasks:
• Creates a software configuration and
assigns it to user accounts
• Changes a software configuration
already assigned to user accounts
• Assigns or changes an IT policy IT information technology
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Introducing deployment jobs
About deployment jobs
(continued)
Deployment jobs
contain one or more
related deployment
job tasks
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Introducing deployment jobs
About deployment jobs
(continued)
Administrators can control
how the BlackBerry
Administration Service
creates deployment jobs and
delivers deployment job tasks
to BlackBerry smartphones
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Introducing deployment jobs
Specifying job schedule settings
The
The
The number
amount
number ofof
of days
time
days thethat
that theBlackBerry
BlackBerry
BlackBerry
the Administration
Administration Service
Administration Service
waits before
Service
waitsbefore
creating
waits before defininga afailed
and deleting
processing ajob as failed.
deployment
job. Default value:
[Link]:
Default Default 30 days
value:
7 days 15 min
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Introducing deployment jobs
IT policy distribution settings
The days
The allowable
when IT deployment
times that ITtasks
deployment
can occur.
tasks
Default:
can occur.
All days
Default: All day
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Introducing deployment jobs
IT policy distribution settings
(continued)
The maximum number of tasks that the BlackBerry
Administration Service allows for simultaneous
processing. Default: 1000
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Introducing deployment jobs
IT policy distribution settings
(continued)
The
The
Enable
total
maximum
ornumber
disable
number
ofjob
ITthrottling.
policy
of IT policy
tasks tasks
that the
that
BlackBerry
the BlackBerry
Administration
Service
Administration
processes
Service
during
allows
eachfor
processing
simultaneous
interval.
processing.
Default: Default:
150 25
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Introducing deployment jobs
Other deployment job settings
• Application distribution settings,
BlackBerry® Device Software
distribution settings, and BlackBerry
Device Software application
distribution settings share the same
tabs
• For a complete list of settings, see the
administration guide for your version
of BlackBerry® Enterprise Server soft
ware
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Introducing deployment jobs
Viewing deployment job status
• Allows administrators to view the
status of deployment jobs
• The following screen is displayed
after an administrator searches for a
deployment job:
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Introducing deployment jobs
Viewing deployment job status (continued)
The Status field can display one of the following:
Status Description
Running Deployment job tasks are currently running.
Task delivery A deployment job task has been delivered to the
complete intended BlackBerry smartphone.
Ready to run A deployment job task is ready to run.
Completed with All deployment job tasks have been completed
no task failure without errors.
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Introducing deployment jobs
Viewing deployment job task status
• Administrators can also view the
status of a deployment job task
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Introducing deployment jobs
Viewing deployment job task status (continued)
The Status field can display one of the following:
Status Description
Ready to The BlackBerry Administration Service is ready
Deliver and waiting to deliver a deployment job task.
Not Ready to The BlackBerry Administration Service is not
Deliver currently able to execute deployment job tasks.
Optimized out This deployment job task is redundant and no
longer needs to be executed.
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Introducing deployment jobs
Viewing deployment job task status (continued)
Status Description
Pending Result The status of the deployment job task is pending.
Ready to retry The BlackBerry Administration Service is ready to
retry a deployment job task with the status of
retriable failure.
Retriable failure The deployment job task has failed but can be
retried.
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Introducing deployment jobs
Viewing deployment job task status (continued)
Status Description
Success The deployment job task has completed
successfully.
Failure The deployment job task has failed to complete.
Dependency The deployment job task has failed because
Failure another dependant task has failed.
Manual Failure An administrator has forced the deployment job
task to fail.
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Using software configurations
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Using software configurations
Topics
• About software configurations
• How to create, assign, and deploy a
software configuration
• The purpose of application control
policies
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Using software configurations
Topics (continued)
• How to create and assign software
configurations in the BlackBerry®
Administration Service
• How the BlackBerry Administration
Service resolves conflicting software
configurations for a user account
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Using software configurations
About software configurations
Administrators can use software
configurations to perform the following
actions on BlackBerry smartphones:
• Install
Specify
Configure
Install,or
Assign aupgrade
whether
standard
BlackBerry
the access
upgrade,
application BlackBerry
application
orthe Java
permissions
BlackBerry®
control
remove Java
settings
policies for
to
Application
Applications
BlackBerry
Device Software
Java
as
that
notApplications
Java® over
are
permitted
not
theincluded
wireless
Applications, that in
to the
the
are
network
software
not application
control included
or using
collaboration configuration
in
the
client, the
BlackBerry
software
theare and
permissions
and Web
allowed
configuration
Desktop
the data or
BlackBerry®Manager
notthe
that permitted
MDS applications
Runtime over canthe
access
wireless network or using the
BlackBerry® Web Desktop Manager BlackBerry MDS BlackBerry® Mobile
Data System
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Using software configurations
Overview: Creating and deploying a
software configuration
Create and share a network folder
Add the applications to the application repository
Create a software configuration
Assign the software configuration to a user
account or group
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Using software configurations
Create and share a network folder
• A shared network folder provides an accessible place to
store applications
• The administration accounts used for the BlackBerry
Administration Service must have write permissions for
the shared network folder
• BlackBerry smartphones and the computers that host
the BlackBerry® Enterprise Server instances must have
access to this shared network folder
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Using software configurations
Specifying the location of the shared network folder in
the BlackBerry Administration Service
Click the BlackBerry
Administration Service
component.
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Using software configurations
Specifying the location of the shared network folder in
the BlackBerry Administration Service (continued)
Type the path of the shared network folder using the following UNC format:
\\<BlackBerry Administration Service Computer Name>\<Shared Folder>
UNC Universal Naming Convention
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Using software configurations
Add the applications to the application repository
• The application repository stores and
manages all versions of the BlackBerry
Java Applications that administrators
want to install on, update on, or remove
from BlackBerry smartphones
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Using software configurations
Adding applications to the application repository
Click Add or update
applications.
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Using software configurations
Adding applications to the application repository
(continued)
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Using software configurations
Create a software configuration
• After the shared network folder has been created and
applications have been published to the application
repository, administrators can create software
configurations
• First, it is important to understand the purpose of
application control policies and how they work with
software configurations
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Using software configurations
About application control policies
• Application control policies manage
the applications that BlackBerry
smartphone users can install and
run on their BlackBerry
smartphones
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Using software configurations
About application control policies (continued)
There are two types:
• Application control policies that are applied to BlackBerry
Java Applications when they are added to a software
configuration
• When an administrator adds a BlackBerry Java
Application to a software configuration to install the
application on BlackBerry smartphones, the
administrator must specify an application control
policy to apply to the BlackBerry Java Application
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Using software configurations
About application control policies (continued)
• Application control policies for unlisted applications
• Controls whether the software configuration allows
BlackBerry smartphone users to install and use
applications that are not included in the software
configuration (unlisted applications)
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Using software configurations
About application control policies (continued)
The BlackBerry Administration Service includes the
following three standard, preconfigured application control
policies for BlackBerry Java Applications:
• Standard Required: The application must be installed
and run on the assigned BlackBerry smartphones
• Standard Optional: The application is optional on the
assigned BlackBerry smartphones
• Standard Disallowed: The application is not permitted
on the assigned BlackBerry smartphones
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Using software configurations
About application control policies (continued)
The BlackBerry Administration Service has two standard,
preconfigured application control policies for unlisted
applications:
• Standard Unlisted Optional: Unlisted applications can be
installed on assigned BlackBerry smartphones
• Standard Unlisted Disallowed: Unlisted applications
cannot be installed on assigned BlackBerry smartphone
Administrators can also create custom application control
policies if necessary
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Using software configurations
Creating a software configuration
Click Create a software
configuration.
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Using software configurations
Creating a software configuration (continued)
Type a name for the software Type a description for the
configuration. software configuration.
Optional: Permits installation of applications not Select the application
included in the software configuration control policy to assign to
Disallowed: Prevents installation of applications not the software configuration.
included in the software configuration
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Using software configurations
Adding applications to a software
configuration
Click the name of the software
configuration.
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Using software configurations
Adding applications to a software
configuration (continued)
Click Add applications to
software configuration.
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Using software configurations
Adding applications to a software
configuration (continued)
• To install the application on BlackBerry smartphones over the wireless
network, click Wireless.
• To install the application on BlackBerry smartphones using a USB
connection to a computer and the BlackBerry® Desktop Manager or
the BlackBerry Web Desktop Manager, click Wired.
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Using software configurations
Adding applications to a software
configuration (continued)
Select a disposition option. Disposition
options include the following:
• Required
• Optional
• Disallowed
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Using software configurations
Adding applications to the software
configuration (continued)
Select an application control policy to
apply to the BlackBerry Java
Application.
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Using software configurations
Assigning software configurations
• Administrators can assign software
configurations to groups, multiple user
accounts, or a single user account
• Assigning software configurations to
groups is the most efficient choice but
organizations may need the flexibility
of assigning software configurations
to single user accounts
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Using software configurations
Assigning software configurations
to a group
Click Manage groups.
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Using software configurations
Assigning software configurations
to a group (continued)
Select the software configuration to assign to the group
and click Add.
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Using software configurations
Assigning software configurations
to multiple user accounts or a single
user account
Click Manage groups.
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Using software configurations
Assigning software configurations
to multiple user accounts or a single
user account (continued)
To assign a software configuration to a single user account,
click the user account.
To assign a software configuration to multiple user accounts,
click Manage multiple users.
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Using software configurations
Assigning software configurations
to multiple user accounts or a single
user account (continued)
If assigning the software
configuration to multiple
user accounts, click Add
software
configuration.
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Using software configurations
Assigning software configurations
to multiple user accounts or a single
user account (continued)
The software configuration can now be
assigned in the same way as it was
assigned to a group.
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Using software configurations
Reconciliation rules for software configurations
• Multiple software configurations might contain conflicting
settings
• The BlackBerry Administration Service might have to
reconcile conflicting software configuration settings when
an administrator performs any of the actions on the
following slide
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Using software configurations
Reconciliation rules for software configurations
(continued)
• Change the settings for an • Assign a different
application control policy BlackBerry smartphone to
a BlackBerry smartphone
• Activate a user account user
• Assign a user account to • Add a group to or remove
or remove a user account a group from another
from a group group
• Add an application to or • Change the settings for an
remove an application application in a software
from a software configuration
configuration
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Using software configurations
Reconciliation rules for software configurations
(continued)
• Software configurations have complex
reconciliation rules
• In the simplest of conflicts, software
configurations applied to user accounts take
priority over those applied to groups
• For a complete list of settings, see the
BlackBerry Enterprise Server Administration Guid
e
document appropriate to your messaging system
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Using software configurations
Which software configuration will be resolved to John
Graham’s user account?
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Using software configurations
Which software configuration will be resolved to
Heather Tieg’s user account?
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Questions
?
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Legal Disclaimer
© 2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research
In Motion®, SureType® and related trademarks, names and logos are the property of
Research In Motion Limited and are registered and/or used in the U.S. and countries
around the world. Java is a trademark of Sun Microsystems, Inc. All other trademarks are
the property of their respective owners. This documentation is provided "AS IS" and
without condition, endorsement, guarantee, representation or warranty, or liability of any
kind by Research In Motion Limited and its affiliated companies, all of which are
expressly disclaimed to the maximum extent permitted by applicable law in your
jurisdiction. RIM reserves the right to periodically change information contained in this
document.
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