ENTERPRISE RESOURCE
PLANNING (ERP)
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 1
What is ERP
An ERP system is an attempt to integrate all
functions across a company to a single
computer system that can serve all those
functions’ specific needs of enterprise’s
operation
An ERP system may also integrate key customers
and suppliers as part
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 2
ERP (Cont’d)
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 3
ERP MODULE
• Financing (GL, Management Report and Financial Report)
• Human Resources and Payroll
• Sales Cycle
• Purchase Cycle
• Manufacture and Production Cycle
• Project Management
• Customer Relationship Management
• System Tools DATA STORAGE (CONT’D)
Sales Accounting Cycle
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 4
ERP COMPONENTS
• People (IT Staff and Users)
• Process (Business process, procedures,
policies)
• Hardware (server and supporting component)
• Software (Operating Systems and Application
program)
• Database (from internal and external)
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 5
What are reasons for adopting ERP?
• Integrate financial information
• Integrate customer order information
• Standardize and speed up operations
processes
• Reduce inventory
• Standardize human resources information
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 6
Potential Benefits of ERP
• Internal benefits
– Integration of single source of data
– A real time system
– Increase productivity
– Reduce operating costs
– Improved internal communication
– Foundation for future improvement
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 7
Potential Benefits of ERP (Cont’d)
• External benefits
– Improve customer service and order fulfillment
– Improved communication with suppliers and
customers
– Enhanced competitive position
– Increased sales and profits
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 8
ERP Implementation Approaches
• Big bang -Install a single ERP system across the
entire organization
• Franchising – independent ERP system –
installed
• Slam dunk – install one or several ERP
modules for phased implementation of key
business processes
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 9
Phases of ERP Implementation
• Initiations design – project scope
• Planning – establish team, determine goals and objectives
• Analysis and processes – analyze and improve existing
processes
• Realization – install a base system – customization – test
the system
• Transition – replace the formal system with new system –
data conversion
• Operation – monitor and improve system performance –
continuing training and technical supports
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 10
Major Challenges to ERP Implementation
• Limitation of and ERP technical capabilities
• Inconsistency with existing business processes
• Cost – Hardware, software, training, consulting, maintenance
• Impact on organizational structure (front office vs back office
• Changes in employee responsibility
• Flexibility of software
• Availability of internal technical knowledge
• Education and training
• Resistance to change
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 11
CRITICAL SUCCESS FACTORS OF ERP
IMPLEMENTATION
• Decision Making Process (involved users)
• Scope of Project (wide – concern time and
cost)
• Teamwork ( employees, outsource and
consultant)
• Change Management (train end users)
• Implementation team and executives
(effective)
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 12
FAILURE FACTORS OF ERP
IMPLEMENTATION
• Weakness of Consultant effectiveness)
• Weakness of Business Process reengineering
Quality)
• Weakness of Project Management
Effectiveness
Ahmad Adri, Drs.,MBA.,CA.,CPA.,QIA 13