Job Type
WAREHOUSE WORKER
Warehouse Worker
Warehouse workers are responsible for performing an array of duties such as receiving
and processing incoming stock and materials, picking and filling orders from stock, packing
and shipping orders, or managing, organizing and retrieving stock and other.
Job responsibilities of Warehouse Worker
•Preparing and completing warehouse orders for delivery or pickup according to schedule
•Receiving and processing warehouse stock products
•Performing warehouse inventory controls and keeping quality standards high for audits
•Prepare and complete orders for delivery or pickup according to schedule (load, pack,
wrap, label, ship)
•Receive and process warehouse stock products (pick, unload, label, store)
•Perform inventory controls and keep quality standards high for audits
•Keep a clean and safe working environment and optimise space utilisation
Performance Evaluation System -PES
The typical labor performance indicators for warehouse employees include:
•Picked/packed/delivered items per man hour.
•Picked/packed/delivered items per man hour.
•Replenishment orders per man hour.
There are many factors that can affect the time it takes for employees to complete certain tasks in the
warehouse. Warehouse managers can take advantage of enterprise resource planning (ERP) systems to calculate
the amount of time an operation takes to perform.
But for comparison purposes, a standard measurement must also be calculated using a sampling time study.
Only then can the merits of performance measuring be realized.
360 Degree feedback of Warehouse worker
• The performance of each and every person can be calculated by using the 360 degree Feedback
process
• 360 degree feedback, also known as multi-rater feedback, is a system in which anonymous feedback is
gathered about a member of staff from various people they have working relationships with.
• It's used mostly as a development tool because it provides information about a subject's work
competencies, behavior and working relationships. It's also mainly used for individuals higher up in the
organization's hierarchy.
Steps for 360 Degree feedback
• Determine the purpose of the 360 degree feedback
• Determine on which basis you need to evaluate the person.
• Ensure confidentiality and make it a top priority in the process.
• Individual answers cannot be identified as the feedback is provided as averages from the different rating
groups.
• The proper communication is necessary.
• Maintain the management support.
• Developing a feedback delivery plan.
Cost Involved
• An budding star warehouse worker with a less than a year experience can be expected to earn an average
total of Rs.1,50,000.
• An early carrier warehouse worker with 1-5 years of experience earns up to Rs.2,00,000.
• An mid carrier warehouse worker with an 6-10 years experience earns up to 3,00,000
• An experienced warehouse worker with 11-15 years of experience earns up to of Rs.4,00,000.
Frequency
• The evaluation is done based on performance and working conditions.
• The data is collected from the 360 Degree feedback.
• The evaluation is done quarterly and half yearly this depends from one organization to another.
• The middle and the top level management will look into the feedback and performance and position
them.
• This feedback is the final report of the person performance.
Job Type
DELIVERY DRIVERS
Delivery Drivers
Delivery Drivers collect items and transport them to their destinations. Delivery
drivers convey a variety of items, ranging from food to furniture, and may deliver to other
businesses or to the public.
Responsibilities of Delivery Drivers
•Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
•Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct,
and the customer is satisfied.
•Assisting with loading and unloading items from vehicles.
•Accepting payments for delivered items.
•Preparing reports and other documents relating to deliveries.
•Operating equipment and machines, such as cars, trucks, forklifts, etc.
Performance Evaluation System-PES
They will be one who will be in charge of delivering the goods. So, we can use 360 degree feedback, in which the
delivery driver can get feedback from management, friends, self and customer as well and performance is
evaluated based on the targets and no of deliveries done and time duration.
360 degree evaluation
This method consists of 5 components like:
Self appraisals- This component states that an employee should look his/her past performance and improve
accordingly.
friends appraisals- This component states that how your friends think about your work, on the basis they
rate.
Customer appraisal-This is the main component where the customer appraisal is the most satisfaction
feedback.
Supervisor appraisal-This is one of the most common parts of any performance appraisal system the
performance, responsibilities, and attitude of an employee being assessed by their targets.
Post appraisal feedback-This component states additional guidance to help employees meet their goals and
improve in their work,
Cost Involved
38 delivery drivers= Span of control
Average time for one complete written review=10 minutes
Average time to discuss with an employee= 15 minutes
Average time for administrative setting up the meeting=20 minutes
38 employees*25minutes spend on each employee+20 minutes setup time= 28.5hours
Manager fees=$50 per hours spend
28.5 hours*$50 per hour=$1425
38 hours*$50 per hour=$1900
