The
Leading
Quality
What is Leading Quality?
Definition
of Leading Quality
Leading Quality teaches you how to influence and align your company’s definition of quality, so that you can deliver the
best possible experience to your clients.
What is Leadership?
Definition
of Leadership
Leadership, according to Peter DeLisle, is the ability to influence others, with or without authority.
It is also the ability to positively influence people and systems to have a meaningful impact and achieve results.
Leadership is the ability to develop a vision that motivates others to move with a passion toward a common goal
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Interpersonal Effectiveness
Interpersonal effectiveness is the capability of an individual to do this, influence others, competently.
Leadership is a direct function of three elements of interpersonal effectiveness:
• Awareness
• Ability
• Commitment
Interpersonal Effectiveness
Awareness
Awareness is a state of consciousness.
It is the ability to recognize yourself, others, events and situations in real time.
It is the ability to assess the impact of actions on situations and others, and be critically self-reflective.
It is a development process that is a function of experience, communication, self discovery and feedback.
Ability
Ability to learn and understand technical issues is the basis of our careers.
Ability to lead is a function of influence:
• Ability to communicate
• Ability to resolve conflicts
• Ability to solve problems and make decisions
As a member of a team, we influence others in a collaborative effort to find better ideas or solve problems.
Commitment
For leaders, the “one thing” that leads to maturity is the fully aware recognition that one’s decisions make a
difference, both positively and negatively, in the lives of others, and that any attempt to solve a problem
might have a decided negative impact on some, while helping others.
In no-win scenarios, one must still make a hard decision.
3 Main Types
Leadership
Style
Autocratic
also known as authoritarian leadership.
characterized by individual control over all decisions and little input from group members.
provide clear expectations for what needs to be done, when it should be done, and how it should
be done.
This style of leadership is strongly focused on both command by the leader and control of the
followers.
Democratic
also known as participative leadership.
A democratic leader is one who invites participation from others in the organization as part of the
decision-making process. Under their leadership, everyone is encouraged to participate, leading to
increased feelings of involvement, recognition, and satisfaction.
Democratic leaders offer guidance to group members, but they also participate in the group and
allow input from other group members.
Laissez-Faire
also known as delegative leadership.
Laissez-faire leadership is the direct opposite of autocratic leadership. Instead of a single leader
making all decisions for an organization, group or team, laissez-faire leaders make few decisions
and allow their staff to choose appropriate workplace solutions.
This is the least productive of all three groups.
Attributes
of a Leader
Guiding Vision
Effective leaders know what they want to do, and have the strength of character to pursue their objectives in
the face of opposition and in spite of failures. The effective leader establishes achievable goals.
Passion
Effective leaders believe passionately in their goals.
They have a positive outlook on who they are, and
they love what they do. Their passion for life is a
guiding star for others to follow, because they
radiate promise!
Integrity
Effective leaders are also aware of their weaknesses. They only make promises they can follow through on.
Honesty
Leaders convey an aura of honesty in both their professional and their personal lives.
Trust
Effective leaders earn the trust of their followers and act on behalf of their followers.
Curiosity
Leaders are learners. They wonder about every aspect of their charge. They find out what they need to know
in order to pursue their goals.
Risk
Effective leaders take calculated risks when necessary to achieve their objectives. If a mistake is made, the
effective leader will learn from the mistake and use it as an opportunity to explore other avenues.
Dedication
The effective leader is dedicated to his or her charge, and will work assiduously on behalf of those following.
The leader gives himself or herself entirely to the task when it is necessary.
Listening
Leaders Listen! This is the most important attribute of all, listen to your followers.
Give priority attention to external and internal customers and
their needs
Empower, rather than control, subordinates
Additional Emphasize improvement rather than maintenance
Important Encourage collaboration rather than competition
Quality of Train and coach, rather than direct and supervise
Leaders Learn from problem
Demonstrate their commitment to quality
Establish organizational systems to support the quality effort
Encourage and recognize team effort
Because we did
well today, we
have a little
something for
you!
