Introducing Knowledge
Management
CONTENTS
What is Knowledge Management (KM)?
What are the driving forces?
Role of KM in today’s organization
What is Knowledge Management System
(KMS)?
Classification of Knowledge Management
Systems
Effective Knowledge Management
0-2
What is Knowledge
Management?
Knowledge management (KM)
may be defined simply as doing
what is needed to get the most
out of knowledge resources.
KM focuses on organizing
and making available
important knowledge,
wherever and whenever it is
needed.
Related to the concept of
intellectual capital (both
human and structural).
0-3
Forces Driving Knowledge
Management
Increasing Domain Complexity
Accelerating Market Volatility
Intensified Speed of Responsiveness
Diminishing Individual Experience
0-4
Role of KM in Today’s
Organization
KM is important for
organizations that continually
face downsizing or a high
turnover percentage due to
the nature of the industry.
Facilitate today’s
younger manager to
make the tough
decisions daily needed
0-5
What is Knowledge
Management “Systems” ?
Social/Structural mechanisms (e.g., mentoring
and retreats, etc.) for promoting knowledge
sharing.
Leading-edgeinformation technologies (e.g.,
Web-based conferencing) to support KM
mechanisms.
Knowledge management systems (KMS): the
synergy between social/structural mechanisms
and latest technologies.
0-6
SOURCES OF KNOWLEDGE
MANAGEMENT
INTERNAL SOURCES
PEOPLE Oral communication
CORRESPONDENCE Mail, memoranda
DATA RECORDS Files on records,
Personnel,
operations
GRAPHIC MATERIALS Maps, Charts
0-7
EXTERNAL SOURCES
People outside organization
Published journals, books etc.
Mass Media i.e. News
Electronic databases & Data bases
0-8
Objectives of Knowledge
Management
CreateKnowledge Base.
Improve Knowledge access.
Enhance the Knowledge environment.
Manage knowledge as an asset.
0-9
The Knowledge management
Cycle
0-10
Reasons for adopting KM.
Retain expertise of personnel.
Increase customer satisfaction.
Improve profits, grow revenues.
Support e- business initiatives
Shorten product development cycles.
Provide project work space
0-11
Classification of Knowledge
Management Systems
Knowledge Discovery
Systems
Knowledge Capture
Systems
Knowledge Sharing
Systems
Knowledge
Application Systems
0-12
Effective Knowledge
Management
80% - Organizational processes and
human factors
20% - Technology
PEOPLE
ORGANIZATIONAL
OVERLAPPING PROCESSES
FACTORS
TECHNOLOGY
0-13
Effective Knowledge
Management Cont
Knowledge is first
created in the people’s
minds.
KM practices must
first identify ways to
encourage and
stimulate the ability of
employees to develop
new knowledge.
0-14
Effective Knowledge
Management Cont
KM methodologies and
technologies must
enable effective ways
to elicit, represent,
organize, re-use, and
renew this
knowledge.
0-15
Effective Knowledge
Management Cont
KM should not
distance itself from
the knowledge
owners, but instead
celebrate and
recognize their
position as experts
in the organization.
0-16
KM Software Tools.
Knowledge base, repository
Document management
Data warehousing
Groupware
Search engines
Web based training
Enterprise information portal.
0-17
Do You Really Need KM?
If your department wants to stop constantly
reengineering and downsizing: talented
people are assets to be developed for a
global 21st Century
If you are interested in the Knowledge Grid
If you understand that reuse of knowledge
saves work, reduces communication costs,
and allows a company to take on more
projects
Why KM? What’s the Big
Deal?
Reduces costs
Increases productivity
Learning faster with KM
Learning faster to stay competitive
KM software and technological infrastructures
allow for global access to an organization’s
knowledge, at a keystroke
THANK YOU
