Organization communication
Course Facilitator
Dr. Sobia Nasir
Learning Objectives
Understand the organizational interpersonal
and organizational communication.
Understand that how they can improve their
communication skills.
4-2
What Is
Communication?
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Communication
Definition:
“The transfer and understanding of meaning.”
OR
“The exchange of massages between people for the
purpose of achieving common meaning”
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Types Of Communication
Interpersonal Communication:
Communication between two or more people
Organizational Communication
All the patterns, network, and systems of
communications within an organization
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Communication Process
Six elements involve in transferring
meaning from one person to another in a
communication process.
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Interpersonal Communication
Process
Noise/
Hello! Barriers
Encoding
Sender/ Message Channel(s)
Receiver/
Encoder Decoder
g
odin
c
De
Feedback
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Elements of Interpersonal Communication
Process
• Sender /Encoder :(The sender makes the decision to communicate.)
• Message: (What is being communicated.)
• Channel: (The medium through which the message travels.)
• Receiver/Decoder: (Who translates sender’s message.)
• Feedback: (Verbal and nonverbal reactions to communicated message.)
• Noise: (Disturbances that interfere with communications.)
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Ways of Communication
•One way Communication:
The communication that results when the
communication Process does not allow for Feedback.
•Two way Communication:
The communication that results when the
communication Process includes Feedback.
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Problems in Communication
Process
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Problems in Communications Process
• Message Encoding:
The effect of the skills, attitudes, and knowledge of
the sender on the process of encoding the message
The social-cultural system of the sender
• The Message:
Symbols used to convey the message’s meaning
The content of the message itself
The choice of message format
Noise interfering with the message
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• The Channel:
The sender’s choice of the appropriate channel or
multiple channels for conveying the message
• Message Decoding:
The effect of skills, attitudes, and knowledge of the
receiver on the process of decoding the message
The social-cultural system of the receiver
Feedback Loop:
Communication channel distortions affecting the return
message from receiver to sender
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Types of Communication Methods
Verbal Communication:
The written and Oral use of words to Communicate.
Non-Verbal Communication:
Communication by means of elements and behaviors that are not
coded to words.
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Verbal
Communication
Methods
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Verbal Communication Methods
Face-to-face
Telephone
Group meetings
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Formal
presentations
Memos
Traditional Mail
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Fax machines
Employee
publications
Bulletin boards
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Audio- and
videotapes
Hotlines
E-mail
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Computer conferencing
Voice mail
Teleconferences
Videoconferences
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Nonverbal Communication:
Communication that is transmitted
without words.
Sounds with specific meanings or warnings
Images that control or encourage behaviors
Situational behaviors that convey meanings
Clothing and physical surroundings that imply
status
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Types of Non-verbal Communication
Body language:
Gestures, facial
expressions, and other
body movements that
convey meaning.
Verbal intonation: Emphasis that a speaker gives to
certain words or phrases that conveys meaning.
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Barriers
to Interpersonal
Communication
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Barriers to Interpersonal Communication
Filtering
National Emotions
Culture
Interpersonal
Communication
Language Information
Overload
Defensiveness 23
How to Overcome Barriers to
Interpersonal Communications
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How to Overcome Barriers to Interpersonal
Communications
• Use Feedback
• Simplify Language
• Listen Actively
• Constrain Emotions
• Watch Nonverbal Cues
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Active Listening Behaviors
Don’t Be
Over Empa-
talk thetic
Exhibit Make
Appropriate
Eye
Head nodes
Contact
And facial
expressions
Active Listening
Avoid
Intere- Ask
Para- Quest-
pting
phrase ions
speaker
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