IT Innovation in India
WIPRO
Wipro Infrastructure Services
1. Wipro has a dedicated Business Group for Infrastructure Services
contributing 8.5% of Global IT Services revenue
2. Over 170+ customers in USA, Europe and Japan
3. Alliances with Principals like Microsoft, Cisco, Sun, Oracle, HP etc.
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Market & Need
1. $ 70 Billion to $ 85 Billion market opportunity for India.
2. Indian export oriented offshore infrastructure management is already $450
Million
3. Inclusive of the work of captives, the Indian offshore export market is already
worth $1 Billion for India and is expected to grow to $ 9 Billion by 2010
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Wipro’s Global Command Center
1. Saw the formal beginning of a brand new industry in India (Remote
Infrastructure Management).
2. Wipro currently deliveries over $60Mn worth of contracted services from
GCC.
3. Wipro Infrastructure services revenues have grown over 85% CAGR in the
past 5 years in spite of offshore effort increasing from 3% to 70%.
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Next Generation Managed Services – 1 of 5
Optimizing existing tools and integrating new tools
1. Protects existing investments of customers
2. Protects process from tool set.
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Next Generation Managed Services – 2 of 5
Virtualization of IT Operations
1. Level-1 engineers do not have to re-learn commands if
infrastructure changes
2. Reduces Cost
3. Makes operations more reliable
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Next Generation Managed Services – 3 of 5
Enhanced Security
1. Unique concept of password vault.
2. Provides one time access
3. No access to “healthy” systems
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Next Generation Managed Services – 4 of 5
Linking business impact to
IT availability
1. Online reporting
2. Relates infrastructure events to
business impact
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Next Generation Managed Services – 5 of 5
Always available MIS
– Live online reporting: Provides 24x7 live update for
open incidents and provides for online analyze of
current statistics and historic data.
Aligning IT services to customer business requirements
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Some of our Customers
• Largest Water Utility Company, UK
• Specialty Chemical Manufacturer, Netherlands
• Perfume Chemical Manufacturer, UK
• Baby Products & Pharmaceutical Company, Singapore
• Large Investment Company, UK
• Cataloging Company, USA
• Vehicle Breakdown Insurance Company, UK
• Loyalty Program Company, Switzerland
• Large Diversified Manufacturing Organisation, USA
Wipro currently deliveries over $60Mn worth of contracted services from GCC.
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Thank You
Our Promise
With utmost respect to Human Values, we promise to serve our
customers with Integrity, through Innovative, Value for Money
solutions, by Applying Thought, day after day
G K Prasanna
[Link]@[Link]
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