SUBJECT: FRONT OFFICE MANAGEMENT
MODULE: 1st Accommodation Statistics
2ND Year
IIHM DELHI
21ST JUNE,2022
FACULTY – Ms. JYOTI SEHRAWAT
LEARNING OBJECTIVES:
Acknowledge the importance of room availability
forecasting and relate it to effective planning and evaluation
operations.
Calculate Room position
Definition of Forecasting,
Calculation of room position using the simple formula
Occupancy ratios and revenue analysis
Forecasting:
Forecasting:
The most important short-term planning that front office managers do is forecasting.
The number of rooms available for future reservations.
Room availability forecasts are used to help manage the reservations process and guide front
office staff ineffective rooms management. Forecasting may be especially important on nights
when a full house (100 percent occupancy) is possible
Purposes of Forecasting:
Purposes of Forecasting:
Influences on Forecasting:
Internal Factors Influencing Forecasting:
External Factors:
Data for Forecasting:
Sample Forecast Forms:
Ten-Day Forecast.
At most lodging properties" the ten-day forecast is developed 3ointly by the front office manager
and the reservations manager" possibly in con3unction with a forecast committee. *any properties
develop their ten-day forecast from their yearly forecast. A ten-day forecast usually consists of:
Daily forecasted occupancy figures" including room arrivals" room departures" rooms sold" and
number of guests
The number of group commitments" with a listing of each groups name" arrival and departure
dates" number of rooms reserved" number of guests" and perhaps ‘quoted room rates
A comparison of the previous periods forecasted and actual room counts and occupancy
percentages
Three-Day Forecast:
A three-day forecast is an updated report that reflects a more current estimate of room
availability.
It details any significant changes from the ten-day forecast.
The three-day forecast is intended to guide management in fine-tuning labor schedules and
adjusting room availability information.
In some hotels" a brief daily revenue meeting is held to focus on occupancy and rate changes for
the next few days. The results of this meeting are often included in the three-day forecast.
Forecasting Formula:
Other Formulas:
Occupancy % = Rooms Occupied / Rooms Available
Average Daily Rate = Total Room Revenue / Total Rooms Occupied
Rev-par = total room revenue / total rooms available
Walk-In %age = Total no. of Walk-ins in a specific duration/ Total no. of check-outs in
that duration *100
%age of under-stay = Total no. of under-stays in a specific duration/ Total no. of check-
outs in that duration * 100
%age of no-shows = Total no. of no-shows in a specific duration/ total no. of
reservations in that specific duration * 100
Other Formulas:
%age of over-stays: Total no. of overstays in a specific duration/ Total no. of check-outs in that
duration * 100
Total availability of rooms: Total guest rooms-OOO rooms – Total no. of stayovers- Total no. of
reservations + no. of reservations * % of no-shows + no. of understays- no. of overstays.
Keywords:
Forecasting :
The process of predicting events and trends in business; typical forecasting for the rooms division includes
room availability and occupancy.
Overstays:
Guests who stay after their stated departure date.
Stayovers:
A room status term indicating that the guest is not checking out today and will remain at least one more
night; a guest who continues to occupy a room from the time of arrival to the stated date of departure.
Under-stays:
Guests who check out before their stated departure date.
House count:
The forecasted or expected number of guests for a particular period, sometimes broken down into group
and non group business
References:
Hotel Front Office( Operations and Management) –Jata Shankar R. Tewari
Front Office Operations and Management-Ahmed Ismail
Check-In and Check-Out (Managing Hotel Operations)-Gary k. Vallen, Jerome J. Vallen.
Managing Front Office Operations-Kasavana
