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Effective Patient Communication Guide

The document provides guidance on properly introducing oneself to patients as a nurse, including examples of greetings and asking patients their preferred name. It also discusses addressing people formally or informally using appropriate titles. Proper etiquette is covered for ensuring patients are addressed respectfully.

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Evinda Deviana
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100% found this document useful (1 vote)
201 views16 pages

Effective Patient Communication Guide

The document provides guidance on properly introducing oneself to patients as a nurse, including examples of greetings and asking patients their preferred name. It also discusses addressing people formally or informally using appropriate titles. Proper etiquette is covered for ensuring patients are addressed respectfully.

Uploaded by

Evinda Deviana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd

Introduction

I’IN NOVIANA, M.Pd


Language competencies
 How to introduce yourself to your
patient
 Introduce yourself to your patient in

the ward
 Asking how to address someone
Introduce yourself to your patient
 Hi, good morning/ afternoon/ evening
 My name is …
 I am a nurse in this ward
Addressing people in writing has different
rules and formalities than in speaking.
Asking the question
If you are unsure of what to call someone, it's best to use
a formal address or simply ask one of these questions:

 What should I call you?


 What should I call your mum / the teacher / the

manager?
 Can I call you [first name] ?
 Is it okay if I call you [the nickname you've heard others

use] ?
 What's your name? (use in a casual situation like a party

or classroom where first names are used)


Answering the question
You might not be the only person wondering
about titles. Students, colleagues or
acquaintances may not know what to call you

 Please, call me [first name]


 You can call me [nickname or short form]
Formal Titles in English
Here are the formal titles English speakers use (listen to the
pronunciation):

 Sir (adult male of any age)


 Ma'am (adult female - North American)
 Madam (adult female)
 Mr + last name (any man)
 Mrs + last name (married woman who uses her husband's last
name)
 Ms + last name (married or unmarried woman; common in
business)
 Miss + last name (unmarried woman)
 Dr + last name (some doctors go by Dr + first name)
 Professor + last name (in a university setting)
Informal Titles in English

Casual or very close relationships require an


informal form of address:

First name (friends, students, children)


Miss/Mr + first name (sometimes used by
dance or music teachers or childcare workers)
Titles of Affection
 When addressing a child, a romantic partner,
or a close friend or family member (usually
younger) people often use these terms of
endearment, also known as "pet names":
 Honey (child, romantic partner, or younger
person)
 Dear
 Sweetie
 Love
 Darling
 Babe or Baby (romantic partner)
 Pal (father or grandfather calls male child)
Vocabularies
 acquaintance (noun): someone you know casually
(eg: a friend of a friend)
 address (verb): to name someone in a specific way

(when speaking or writing)


 awkward (adj.): feeling uncomfortable
 colleagues (noun): people you work with
 divorced (adj.): not married anymore
 formal (adj.): showing respect for rules, forms and

traditions
 Surname : family name
 formality (noun): something that has no real
purpose other than being a tradition
 generic (adj.): describing many; not specific
 maiden name (noun): a married woman's

surname at birth
 nickname (noun): a short or cute name used

by friends or relatives
 pet name (noun): a name used by close

friends and family to show their love


 respondent (noun): the person who writes

back or responds
 sarcastic (adj.): ironic; typically having an

opposite meaning, often to show contempt or


to prove a point
Example of dialogue 1
 N : hi, good morning. I’m Rahmat, I am a nurse I
this ward and I will taking you care
 P : morning, hi nurse Rahmat
 N : your name here is Mr. Andi Sanjaya, what
should I call you?
 P : you can call me Jaya
 N : okay Mr. Jaya I must visit the other patient, if
you have any troubles you can press the button
and I will come
 P : thank you nurse Rahmat
 N : you are welcome
Conversation 2
 Doctor : Good morning Cindy, Are you feeling better? Is there any progress
with your condition?
 Patient : Yes sir, I am feeling better. But sometimes I really feel worry, whereas
I feel really healthy before that. Is it normal or not doctor?
 Doctor : Yes that is really normal. That symptom indicates you will be healthy.
May I check your body temperature and blood pressure please?
 Patient : Yes, of course doctor.
 Doctor : After I checked, your body temperature is 38o C and your blood
pressure is 120/ 80. I can diagnose that your healthy is getting better, your
blood pressure has been normal, but your body temperature is still high. You
need to have more rest to make it better.
 Patient : How about the medicine sir? I have to consume the new medicine or
the previous medicine?
 Doctor : You have still to consume the previous one. The nurse will give the
medicine that I recommend. By the way, how’s about the service here? Is there
any problem about that?
 Patient : I am satisfied about the service. The nurse is very friendly and the
facility is very well. They also keep my room sanitation. So I am very comfort
being cared here.
 Doctor : Okay I have to visit the other patient, if there is complaint about your
condition. Just call me. I will come to your room. Get well soon and good
morning.
 Patient : Ok doctor. Thank you for checking me today. Good morning.
Thanks for your attention
LGD
 Nurses duty in ward
 Medical equipment
Conversation 3
 Doctor : Good morning miss Rara Janggrang. Do you know that today you will
be my assistant to take care the patient in room 405?
 Nurse : Yes sure doctor. But I haven’t known about my duty today. Could I
know about that doctor?
 Doctor : Yes. So today, you must care the patient in room 405 named Adi
Perdana. He ails fever, you have to check his blood pressure and body
temperature. Give him some medicine if it is necessary. Don’t forget to write
the development of his condition in a report. Any question about that?
 Nurse : Yes doctor, how many times that I have to check him doctor?
 Doctor : You have to check him 4 times in a day. But if the patient needs help
out of your checking time, you also must come to his room. You can read the
complete instruction in my computer. That can make you easier to work.
 Nurse : Okay thank you for the helpful information doctor. Actually I am the
new nurse here. So I still have little experience. I hope you can guide me to be
a better nurse.
 Doctor : How long you have been here?
 Nurse : It is around one year doctor.
 Doctor : Yes I will guide you as good as I can. Because I want to all of my nurse
will be a professional nurse. So there are many patients will be comfort here.
Okay I have to go to another hospital, I have a meeting with DR. Faisal and DR.
Afif. Good luck for your work today. Good morning.
 Nurse : Thank you very much doctor. Good morning.

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