Challenges and opportunities for
OB
What is Organizational Behavior?
Organizational behaviour is a field of study that
investigates the impact that individuals, groups and
structures have on behaviour within an organization for
the purpose of applying such knowledge towards
improving an organization's effectiveness.
Challenges and Opportunities for OB
Responding to Globalisation:
Globalization can be described as a process by which the
people of the world are unified into a single society. This
process is a combination of economic, technological,
sociocultural and political forces.
Managing work-force diversity
The organisations are becoming more heterogeneous in
terms of gender, race, age, national origin and other
diverse groups.
Diversity, if positively managed, can increase creativity
and innovation and also improve decision making.
If not managed properly, then there is a potential for
higher turn-over, difficult communication and
interpersonal conflicts.
Improving Quality & Productivity:
Quality Management is the constant attainment of
customer satisfaction through the continuous
improvement of organisational processes.
Process re-engineering : reconsidering how work would
be done and an organisation is restructured .
The success of any effort to improve quality and
productivity must include their employees.
Responding to the coming labour
shortage:
In times of labour shortage, managers will need
sophisticated recruitment and retention strategies
Improving Customer Service:
OB can contribute to improving an organization's
performance by showing managers how employee
attitudes and behaviours are associated with customer
satisfaction.
Improving People Skills:
Ability to explain and predict the behaviour of people at
work is important for managerial effectiveness.
Working in net-worked organisations:
The manager’s job is different in a networked organization
, especially when it comes to managing people.
Motivating and leading people and making collaborative
decisions online requires different techniques than when
individuals are physically present in a single location.
Network organizations allow people to communicate and
work together even though they may be thousands of
miles apart.
Empowering People:
Putting employees in charge of what they do.
If leaders want to tap into the possibilities of an
empowerment-based company, they need to have
confidence in employees.
For an empowerment-based organization, rules and
policies that interfere with self-management should be
made more soften.
Leaders should also set goals that can inspire people.
Employees should also be given opportunities to make
their own decisions.
Stimulating Innovation & Change:
Today’s successful organizations must foster innovation
and master the art of change.
Victory will go to the organizations if that maintain their
flexibility, continually improve their quality, and beat their
competition to the marketplace with a constant stream of
innovative product and services.
The challenge for managers is to stimulate their
employees creativity and tolerance for change.
Coping with Temporariness:
Workers need to update their knowledge and skills
continually to perform new job requirements. Managers
must learn to live with flexibility and unpredictability.
Helping Employees balance Work/Life
Conflicts:
Recent studies suggest that employees want jobs that give
them flexibility in their work schedules so they can better
manage work / life conflicts.
Improving Ethical Behaviour:
Situations in which individuals are required to define right and
wrong conduct.
A very important organizational challenge relates to ethical
behaviors. It is the duty of today’s managers to create an ethically
healthy climate for their employees, where they can do their work
productively.
Managers and their organizations are responding to the problem of
unethical behavior in number of ways. Managers must disclose
code of ethics to guide employees through ethical dilemmas. They
can organizing seminars, workshops, training programs to try to
improve ethical behavior of employees.
The complexity in business operations is forcing the workforce to
face ethical dilemmas, where they are required to define right and
wrong conduct in order to complete their assigned activities.
Emergence E-organization
It refers to the business operations involving electronic
mode of transactions.
In this process, the marketing and selling of goods and
services are being carried out over the Internet.
E-business includes developing strategies for running
Internet- based companies, creating integrated supply
chains, identifying a different kind of leader to run a
‘virtual’ business, finding skilled people to build and
operate internet and websites.
Today’s successful organization must focuses on to e-
organization.
Thank You
