Professional Communication Skills for Engineers
SST1003
Dr Atul Aman
SASL
Outline
• Goal -Setting
• SMART Goals
• Setting a personal Goal
• Transactional Analysis
• SWOT analysis of self
SMART GOALS
• Specific [instead of aiming to make your communication style
friendlier, it would be more effective to have a specific goal]
• Measurable [Use quantifiable metrics in your answer to help
you track your progress and analyse your outcome]
• Attainable [to determine whether it possible to accomplish
the goal you have set]
• Relevant[to determine whether your goal aligns with your
long-term plans and values]
• Time-bound[to establish a timeframe or deadline by which
you intend to achieve your aim]
Goal -Setting
• Provide information
• To Influence
• To Inspire
• To motivate
• To build relationships
• To learn
• To gain inspiration
• To promote yourself
• To socialise
Examples
• If you want to improve your communication skills to provide better feedback to
subordinates, here is what your SMART goal may include:
• Specific: Provide articulate feedback with a positive tone to improve employee
performance and foster a healthier approach to work.
• Measurable: Check in each week for the duration of the goal to see how the
employee has received the feedback and whether they are using the advice.
• Achievable: Providing constructive criticism along with proper incentives for
improvement helps improve the employee's quality of work.
• Relevant: Improving communication skills to provide more effective individual
feedback can increase employee satisfaction and boost productivity.
• Time-bound: At the end of a quarter, the employee's work meets a certain
standard.
Setting a personal Goal
[Link] your growth [Link] open-minded to [Link] from failure.
mindset. new opportunities. [Link] bad habits.
[Link] more proactive. [Link] something new. [Link] your
[Link] to understand [Link] according to your communication skills.
yourself. values. [Link] negativity in the
[Link] persistent despite [Link] healthy ways to workplace.
obstacles. cope with stress. [Link] your financial
[Link] to accept your [Link] your work-life management skills.
limits. balance. [Link] time
[Link] how to make [Link] good habits. management skills.
effective decisions. [Link] leaving behind
[Link] gratitude. expectations.
Transactional Analysis
• The process of transactions in communication with other which
involves one’s feeling, thinking, behaviour etc.
• The initial proponent of the model was Eric Berne, He was born in
1910. e.g. if our parents reacted in a certain way to us when we
misbehaved, it can awaken a replay of that experience when we are
gown up and make us behave similarly.
Areas to focus
• How did we respond to similar influences when we were young?
• What past traumas did we endure?
• How is the other treating us?
• What messages are our brains interpreting and what meanings are we
getting?
• How important is the relationship I have with this person?
The Child state
• Were you given praise often?
• Did your parents admonish you for certain behaviors?
• Was your childhood filled with happy memories or negative
experiences?
Adult State
• the adult state considers the here and now situation.
• We often find the adult state is employed when making decisions that
will affect others or solving problems in a working environment.
Parent State
• how the person’s parent figures brought them up.
• If a stronger parent figure was a grandparent or teacher, that may
have had a bigger effect on how the person feels an adult needs to
respond to situations.
Transactional Analysis Exercise
• 1) “I can’t get that project completed on time because marketing never gives us
the info. They’re just a pain in the neck!”
• 2) “Listen…Get Fred to drop that client now and get on with customers who will
actually give us business for a change”
• 3) “We’ve been affected so badly by COVID that I don’t think we’ll ever be able to
get back to how things were. No company could thrive under these conditions”
• 4) “So, we’ve covered all the issues we’re facing now and are clear on what
challenges we must deal with first. Let’s discuss who is going to take charge of the
short-term issues and then come to a decision on how we ensure we don’t get
into this situation again. Agreed?”
• 5) “What resources can I provide to help you become more successful? Can I get
someone to assist you on the project, or do you just need more time?”
SWOT analysis of Self
Determine and Define:
S- Assess Strength
W-Assess Weakness
O-Identify Opportunities
T-Be aware of threats
SWOT analysis of all Indian wrestlers at Tokyo Oly
mpics: Creative Commons
Vinesh Attribution-Share Alike 2.5 Generic
, Bajrang remain contenders; Ravi Dahiya has outsi
Image: B Plans
Methodology for SWOT analysis
Strength: Weakness:
a. What is that feature which a. What is that feature which
people admire ? people don’t admire ?
b. What is better than b. What is bad than others?
others?
c. What could you do better?
c. Most favourable attribute!
d. What is the biggest
d. What is unique ? obstacle/challenge
e. What are your resources ? currently ?
(Knowledge, education, e. What resources do your
network, reputation, skills) competitors have and you
don’t ?
Opportunities & Threats require competitive intelligence research
Opportunities
a. Existing Opportunities that you can take benefit from!
b. Is the perception positive?
c. How to pace yourself according to the need ? (How critical is your
timing ?)
c. Is there is anything which is not focused before?
Analysing & assessing threats on the basis of our weakness and lost
opportunities.
Threats
a. Who are your competitors ?
b. What is beyond your control ?
c. Situation that might nullify your effort.
d. Is your strength has become outdated ?
Thank You
