Lecture 2 Human Resources Management Program
HRM program
It guides managers and supervisors in decisions relating to their subordinates. It establishes the objectives, policies, procedures and budget.
HRM objectives
HR objectives are determined by the organization/s objectives as a whole.
HRM policies
Policies guide the actions required to achieve the objectives. While objectives determine what is to be done,. policies explain how it is to be done.
HR Policies & Procedures Activities
Policy and Procedure Development HR policies: A course of action selected from alternatives and designed to guide future decision-making.
HR Policies & Procedures Activities
Policy and Procedure Development HR procedures: The methods or steps used to effectively develop and apply HR policies
Budget
HR budget is both a financial plan and a control for the expenditure of funds.
HR Policies & Procedures Activities
Areas of Policy and Procedure Development
Staffing the Organization Developing staff Motivating staff Maintaining staff
HR Policies & Procedures Activities
Staffing the Organization
Recruitment and Selection of Employees
Identify the specific skills, knowledge, and abilities needed
Garde-manger: Pantry chef. Responsible for cold food production including salads, salad dressings, cold appetizers, charcuterie items, terrines, and similar dishes. Patissier: Pastry Chef. Responsible for all baked items including breads, pastries, and desserts. Saucier: Saut station chef. Responsible for all sauted items including most sauces.
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HR Policies & Procedures Activities
Staffing the Organization
Recruitment and Selection of Employees
Be sure not to illegally exclude potential candidates for non-job related reasons Ensuring an adequate pool of qualified applicants Providing enough job information to discourage unqualified job applicants
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HR Policies & Procedures Activities
Staffing the Organization
Recruitment and Selection of Employees
Provide the candidate with a good deal of job-related and organizationrelated information to encourage the desired candidate to accept the position
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HR Policies & Procedures Activities
Areas of Policy and Procedure Development
Staffing the Organization Developing staff Motivating staff Maintaining staff
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HR Policies & Procedures Activities
Developing Staff
New Staff Orientation Training for Current Staff
Regardless of who actually provides training, it is the role of the HR manager to ensure that it is provided and to develop the legally defensible policies and procedures required to do so 13
HR Policies & Procedures Activities
Areas of Policy and Procedure Development
Staffing the Organization Developing staff Motivating staff Maintaining staff
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HR Policies & Procedures Activities
Motivating Staff
Two factors that are commonly agreed to affect worker motivation:
A
workers ability to do a job A workers willingness to do a job
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HR Policies & Procedures Activities
Motivating Staff
Popular theories of employee motivation
Needs hierarchy (Abraham Maslow) Theory X and Theory Y (Douglas McGregor) Motivation/Hygiene Theory (Frederick Herzberg) Three Need (Achievement, Affiliation and Power) Theory (David McClelland) Expectancy Theory (Victor Vroom) 16
HR Policies & Procedures Activities
Areas of Policy and Procedure Development
Staffing the Organization Developing staff Motivating staff Maintaining staff
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HR Policies & Procedures Activities
Maintaining Staff
Worker health and safety Employee Assistance Program: The term
used to describe a variety of employer initiated efforts to assist employees in the areas of family concerns, legal issues, financial matters and health maintenance.
Keep employees informed about important work-related issues Identify opportunities for employees to have their voices heard by management.
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Steps in HR Policy and Procedure Development
1. Identify the HR issue to be addressed 2. Consider on-site factors affecting implementation 3. Consider off-site factors affecting implementation
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Steps in HR Policy and Procedure Development
4. Draft policy and procedures and submit for (legal) review 5. Develop related documentation and record keeping requirements 6. Communicate finalized policy and procedures to affected parties
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Applying Advanced Technology to HR Policies and Procedures
Information Dissemination
Hard Copy: The common term for a document that has been printed on paper. Personal File: A record of information about a single employees employment. Typically, this file includes information about the employees personal status, application, performance evaluations, and disciplinary warnings.
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Applying Advanced Technology to HR Policies and Procedures
Information Dissemination
Employee Handbook: A permanent reference guide for employers and employees that contains information about a company, its goals and its current employment policies and procedures. Employee Manual: Same as employee handbook.
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Applying Advanced Technology to HR Policies and Procedures
Information Dissemination
New, technologically advanced methods of information dissemination:
E-mail with E-mail attachment Website posting CD Toll free number: telephone voice recording Electronic News Posting/ Blog
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Applying Advanced Technology to HR Policies and Procedures
Information Storage
Information storage: The processes, equipment, and documents that make up a companys records retention effort.
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Applying Advanced Technology to HR Policies and Procedures
Information Storage
Areas in which data storage is of significant concern:
Employment Applications Resumes Performance evaluations Disciplinary records Medical files Insurance-related records and correspondence Training records and documentation Certificates, transcripts, diplomas Military records Governmental entity inquiry records Lawsuit-related information Other employee or employment-related correspondence 25
Applying Advanced Technology to HR Policies and Procedures
Information Storage
Components of record-keeping systems:
Security Features Records Specific Servers
Server: A central computer system that stores documents and information for input and retrieval.
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Applying Advanced Technology to HR Policies and Procedures
Information Storage
Components of record-keeping systems:
Document Archival Features
CD: a compact disc is a device capable of storing digital information. DVD: Short for digital versatile disc or digital video disc, the DVD is a type of optical disk technology similar to the CD-ROM.
High Speed Image Printing
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Documentation and Record Keeping
Selected recordkeeping requirements enforced by the United States government:
Employee Name, address, Social Security number, gender, date of birth Position, job category Applications, resumes, recruitment notices, job orders, employment tests Date of hire I-9 form
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Documentation and Record Keeping
Selected recordkeeping requirements enforced by the United States government:
Work permits/age certificates for minors Dates and reasons for promotion, demotion, transfer, layoff, rehire, and termination Performance evaluations Training opportunities, agreements
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Human Resource Department Responsibilities
human resources planning recruitment and selection training and development, eg induction, mentoring and coaching internal and external training dismissal, redundancy, promotion, demotion, transfer support and advice, eg staff and line managers policies and procedures, eg grievance, disciplinary, equal opportunities, maternity, paternity, sickness contracts, terms and conditions, holidays and hours of work adherence to legislation, eg race, religion, gender, gender identity, sexual orientation, disability or age (equality and diversity) staff welfare ethical issues
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