PROCESS MATURITY MODEL LEVELS

TEMPLATE

Introduction to Process Maturity

[ Discussion Subtitle ]

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TABLE OF CONTENTS

What is Process
1 Maturity? 6 PBMM

What are Process

2 Maturity Models? 7 Seven Tenets

3 CMM 8 PPI

McCormack’s
4 CMMI 9 BPO Maturity
Model
5 PEMM
1 What is Process
Maturity? The definition of process
maturity is how well a company
documents and manages its
business processes. Maturity also
predicts how capable a company
is to continually improve its
processes. Maturity and metrics
provide a way to track process
management.
2 What are Process Maturity Models?

● Gauge how well companies manage processes

● Mark maturity in successive levels

○ Low maturity indicates less control and repeatability in

execution and output,
and functional silos

○ High maturity shows more control,

repeatability, and quality,
and strong cooperation
across teams
3 Capability Maturity Model (CMM)

● Focusses on improving software development processes

● One of the original maturity models from the 1980s
Optimized
● Has five levels:
Managed constant process
improvement basic
Defined processes measured control feedback and
and analyzed innovation
Repeatable processes standardized
throughout the
Initial documented and organization and
5
repeatable processes documented
few documented,
repeatable processes;
4
focus on individual
effort
3
2
1
CMM
4 Capability Maturity Model Integration (CMMI)

● Developed out of CMM to apply consistent measurements across

functions in an organization
● Has five levels: Optimizing

Quantitatively focus on process

Managed improvement
Defined
processes measured
Managed processes and controlled
characterized for the
Initial processes organization and is
5
characterized for proactive
processes
unpredictable, poorly
projects and is often
reactive
4
controlled, and
reactive
3
2
1
CMMI
5 Process & Enterprise Maturity Model (PEMM)

● First outlined by Dr. Michael Hammer of the Harvard Business School in a

2007 article in the Harvard Business Review
● Has five levels: Optimizing

Quantitatively processes
Managed continuously
Defined improved

processes measured
Managed processes established
across the
Initial processes established organization
5
but only for projects
lack of process,
control comes from
4
individuals
3
2
1
PEMM
6 Business Process Maturity Model
(BPMM)

● Find bottlenecks and non-value adding steps in

workflows and promote consistency and repeatability
in business process management.
● A trained consultant is recommended to conduct
assessments
● Many questions involve months of effort
● Offers certification
● May be overwhelming and costly

BPMM
7 Seven Tenets of Process Management
● Governs process management
● The seven tenets are:

strategic process models change process process tools &

alignment governance management performance improvement technology

Understand what’s Ensure that someone Provide a structure Change isn’t easy. Emphasizes the Process The tools and
important to your is always accountable for researching Change management progress of the improvement technology tenet
company and and writing includes process and not the supports process emphasizes the
aligning processes to for processes. processes. communication, people through review and update to importance of
support that. training, and control points and understand what having technology
engagement measures. should be updated. that fits the process.
approaches for
gaining the insight
and support of people
who use the processes.

Seven Tenets
8 Process Performance Index (PIP)

● Articulated by consultants Geary Rummler and Alan Brache

● Uses a simple 10-question assessment
● Assigns scores for Process Management Initiation,
Process Management Evolution,
and Process Management
Mastery

PIP
9 McCormack’s Business Process Orientation Maturity
Model (BPOMM)
● Assigns scores for Process Management Initiation,
Process Management Evolution, and Process
Management Mastery.
● Now includes five levels: Extended
Extended
Integrated
Integrated
integration with
supply chain network

Linked
Linked 5
Defined
Defined 4
Ad
Ad hoc
hoc 3
2
1
BPOMM
 Comments
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