Consumer protection
Consumer protection is the practice of safeguarding buyers of goods and
services, and the public, against unfair practices in the marketplace. Consumer
protection measures are often established by law. Such laws are intended to
prevent businesses from engaging in fraud or specified unfair practices in
order to gain an advantage over competitors or to mislead consumers. They
may also provide additional protection for the general public which may be
impacted by a product even when they are not the direct purchaser or
consumer of that product. For example, government regulations may require
businesses to disclose detailed information about their products—particularly
in areas where public health or safety is an issue, such as with food or
automobiles.
JAGO GRAHAK JAGO
JAGO GRAHAK JAGO IS A CONSUMER AWARENESS PROGRAMME
LAUNCHED BY THE DEPARTMENT OF CONSUMER AFFAIRS UNDER
THE MINISTRY OF CONSUMER, AND PUBLIC DISTRIBUTIONS BY
THE GOVERNMENT OF INDIA.
Laws to Protect Consumers
The Consumer Protection Act, 1986 (COPRA)
•In this, it protects the right of the consumer and makes user aware of their rights.
•They have developed or formed three-tier system wherein there is District Forums, State Commission, and National Commission thus to protect the
right of the consumer.
Indian Contract Act, 1972
•They lay down the conditions in which the parties promise each other of the services to be provided and agree on certain [Link] contract is made
that is binding on each other.
•They protect the interest that the contract is not breached and in case if breached the remuneration to be provided.
The Sales of Good Act, 1930
•To ensure the consumer rights in case the goods offered to the consumer is not up to the standard which was promised and the false claim was made.
The Essential Commodities Act, 1955
•To keep track of the commodities which are essential and monitor their production and supply. Also keep a track of any hoarders, black marketers,
The Agricultural Produce (Grading and Marking ) Act, 1937
•To implement the grading standard and hence monitoring the same whether standard checks are been done to issue the grading. In this, AGMARK is
the standard introduced for agricultural goods.
The Prevention of Food Adulteration Act, 1954
•This act makes sure the purity of the food items and the health of the consumers which could be affected by the adulterated items.
The Standards of Weights and Measures Act, 1976
•The Standards of Weights and Measures Act protects the right against the goods which is underweight or under measured.
The Trade Marks Act, 1999
•This act protects users from false marks which could mislead the consumer and hence cheat them in the ground of quality of the product.
The Competition Act, 2002
•The Competition Act replaced from the Monopolies and the Restrictive Trade Practices Act following to take action against the firms which use such
practice which in turn affect the competition in the market.
The Bureau of Indian Standards Act, 1986
•The Bureau of Indian Standards Act ensures about the quality of the product to be used by the consumer and have introduced BIS Mark to certify the
quality of the product and have set up grievance cell which can take complaints regarding the quality of the product.
