Cleartrip Recurring
Issue
05-12-2024
Cleartrip Recurring issue:
S.no Issue Initiative Status
1 Cleartrip Invoice PWC/Cleartrip has made changes in code of Cleartrip/Oracle Ready for Go live
related issue integration. Earlier Cleartrip was sending two separate invoice
i.e. For Each Booking along with TAX component Cleartrip
were sending separate invoices, and other is of service
charges separately. But in new process Cleartrip is sending a
single consolidated invoice and in Oracle the configuration has
been done as per earlier process of separate invoice, so
invoice was not flowing into Oracle.
2 Hotel Issue- Lighthouse is raising such concern with Cleartrip Hotel support Waiting for
Sometimes user team and Cleartrip hotel support team talks to the Hotel team Permanent Fix
booked hotel from the and gets the user allow to stay, but it is taking at-least 1 hour
portal but hotel and user has to wait for check in.
denied booking
request while user is
at hotel
3 Higher Price Cleartrip Price is higher for Hotel as well as Flight Booking, we Waiting for
have raised such request but didn’t received any permanent Permanent Fix
fix.
4 Any deployment In case of any deployment for any other organization they are Raised with
Cleartrip team is doing on production environment directly. Due to such practice Cleartrip team
doing on Prod sometime the same configuration has been applied for and for now it is
Instance Lighthouse as well. For example- Auto Policy (There is no any fixed.
such policy for Lighthouse but was enabled for us as well
along with other client.
5 Other Client billing to Lighthouse get to know about Cleartrip has send us the Waiting for Fix
Lighthouse invoice against Kalpataru employee to Lighthouse 6 month
6 Previous Settled There are some invoices which is already settled from Such invoices
invoice is showing Lighthouse against the entity for employee tagged under has been shared
pending for Cleartrip but Cleartrip is sending again same invoices with with Cleartrip,
settlement in different Different invoice no in different entity. Waiting for Fix
entity
