EWM - Customer Returns with Quality
Inspection
Process Diagram
EWM - Customer Returns with Quality Inspection 1/3
SAP ERP SAP SCM EWM
Sales Clerk System Warehouse Clerk / Quality Inspector
A
(EY1) - Outbound
to Customer Create Customer
from Narrow Return
Aisle Storage /
Mezzanine
Create an 1 Create an
Customer Returned Products
Customer arrived
Returns Delivery Returns Delivery
B
Locate the Customer
Returns Delivery in
SAP EWM
Move Returned
Products to
Inspection Area
Classify Products
by “to be re-
stored” / “to be
scrapped”
C
3 Post Goods
Update Customer Post Goods Receipts at QI and
Returns Delivery Receipt create HU(s)
Page Link
© 2015 SAP SE. All rights reserved. 2
EWM - Customer Returns with Quality Inspection 2/3
SAP ERP SAP SCM EWM
System System Warehouse Clerk / Quality Inspector
Page Link
Enter the Usage
Decision
C D
Post Stock from
Storage Location 2 Change of Post Goods Issue
“ROD” to Availability Putaway for the scrapped
Storage Location Group Products
“AFS”
Post Goods 3 Post Goods
Issue for Issue for
scrapped scrapped
Products Products
Remove products
physically from
scrapping zone
© 2015 SAP SE. All rights reserved. 3
EWM - Customer Returns with Quality Inspection 3/3
Icon Legend
Icon Name
A Create Customer Return [VA01];
SAP ERP Menu: Logistics → Sales and Distribution → Sales → Order → Create
B Locate the Customer Returns Delivery in SAP EWM [SCWM/MON]; SAP ERP Menu: Extended Warehouse Management → Monitor → Warehouse
Management Monitor
C Post Goods Receipts at the QI Work Center [/SCWM/RFUI]; SAP SCM Menu: SCM Extended Warehouse Management → Extended Warehouse
Management Execution Log On to RF Environment
C Enter the Usage Decision [/SCWM/RFUI]; SAP SCM Menu: SCM Extended Warehouse Management → Extended Warehouse Management Execution
Log On to RF Environment
C Putaway [/SCWM/MON]; SAP SCM Menu: SCM Extended Warehouse Management → Extended Warehouse Management Monitoring Warehouse
Management Monitor
D Post Goods Issue for the scrapped Products [/SCWM/ADGI]; SAP SCM Menu: SCM Extended Warehouse Management → Extended Warehouse
Management Execution Post Unplanned Goods Issue
Interfaces
1 /SCWM/INB_DLV_SAVEREPLICA;
qRFC; Replication of manually created inbound deliveries in SAP ERP to EWM
2 /SPE/INB_DELIVERY_SAVEREPLICA;
qRFC; Replication of inbound deliveries EWM to SAP ERP
3 /SPE/GOODSMVT_CREATE;
The system communicates goods movements of delivery-related stock (for example, in the inbound process, posting change from a stock type of an
availability group to another) to SAP ERP by means of a goods movement message
© 2015 SAP SE. All rights reserved. 4
Integration with Other SAP Best Practice Processes and
Scope Items
The process diagram might contain links to preceding, succeeding, or other related SAP Best
Practice processes or scope items.
Note that these scope items may or may not be part of the solution package.
Refer to the Prerequisite Matrix for the definition which scope items are part of the solution
package.
© 2015 SAP SE. All rights reserved. 5
© 2013 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.
The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or
warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group
products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in
Germany and other countries.
Please see [Link] for additional trademark information and notices.
© 2015 SAP SE. All rights reserved. 8
