Outsourcing Introduction
Outsourcing = hiring external firms for activities previously done in-house.
Focus: strategic sourcing, global supply chains, risk, and cost efficiency.
Make-or-Buy Decision
Should we produce in-house or buy externally?
Depends on cost, capacity, control, quality, and expertise.
Outsourcing vs Offshoring
Outsourcing: 3rd-party involvement.
Offshoring: Moving processes abroad.
They are not the same.
Why Companies Outsource
• Reduce costs
• Focus on core
• Access specialized skills
• Share risk
• Generate cash flow
Risks of Outsourcing
• Loss of control
• Supplier dependency
• Confidentiality issues
• Quality concerns
• Morale impact
What & What Not to Outsource
Outsource: Non-core, repetitive tasks (e.g. HR, IT)
Do not outsource: Core competencies (e.g. strategy, innovation)
Strategic Sourcing
Long-term supplier collaboration
Focus on total cost of ownership, quality, and value—not just price.
Global Sourcing: Pros & Cons
Pros: Cost savings, access innovation
Cons: Long lead times, currency risks, communication barriers
Make-or-Buy: Bread Shop Case
Buy: $25,000 | Make: $24,000
Decision: Make (cheaper)
Evaluated using cost equations
Public Sector Cases: Tanzania & Kenya
Refinery closures (TIPER, KPRL) highlight need for solid outsourcing strategy & sustainability
Contracting vs Outsourcing
Outsourcing = outcome-based
Contracting = task-based instructions
Evolution of Outsourcing
1980s: Task-based
1990s: Vendor-based
2000s: Business partners
2010s: Strategic alliances
Modern Trends in Outsourcing
• As-a-service models
• High client expectations
• Strategic, innovative vendors in demand
Supply Chain Surplus via 3rd Parties
Surplus increased via: capacity, inventory, transport, procurement, and information aggregation
Strategic Sourcing Models
Nigel Slack, Abetti matrix, and hierarchical decision tools
Consider architecture, suppliers, and clockspeed
Product Types: Fisher Model
Functional: Predictable → Push, low cost
Innovative: Unpredictable → Pull, responsive
Procurement Strategies
Functional → low-cost countries
Innovative → fast, local suppliers
Combine demand & supply-side thinking
TPDC Case: Portfolio Strategy
Faced fuel uncertainty → used fuel rationing, option contracts, and restricted private transport
Strategic Sourcing Tools
• Spend analysis
• Political analysis
• Supply base evaluation
• Contracting and supplier preferencing
Lecture Summary
Outsourcing = strategic, not just tactical.
Use make-buy analysis, risk control, metrics, and legal compliance for success.