EFFECTIVE COMMUNICATION
WHAT IS COMMUNICATION?
• The broadcast of the message from
sender to recipient is known as
communication.
• A communication has three parts: the
sender, the message, and the recipient.
There may be more than one recipient,
and the density of communication means
WHAT IS EFFECTIVE COMMUNICATION?
• Effective communication is a process of exchanging ideas,
thoughts, knowledge and information such that the intent or
aim is fulfilled in the most efficient manner. In simple words, it
is nothing but the presentation of views by the sender in a way
best understood by the receiver.
• Communication is directly proportional to the choice of words
or its content. The more precise and crisp the content is the
more effective the communication would be.
WHAT IS THE DIFFERENCE BETWEEN
THEM?
• Communication is simply the flow of information from the first party
(the sender) to the second party (the receiver) irrespective of whether
the recipient has properly downloaded the message or not,
whereas effective communication is the flow of information in
exactly the same manner the sender intends to do so.
• For example- Teacher to her student -“Tell them to do the
question and answers and tell them to submit it by
tomorrow”.
• The teacher left the poor student totally confused as she
forgot to mention the name of the class or the chapter she
want to receive it from and the student also didn’t bother to
ask his teacher. The teacher did communicate to her student
but the message was not clear to the student this is an
example of ineffective communication
HOW DOES IT HELP?
• Effective communication is essential as it helps people build trust and get rid of negative
sentiments that get in the way of clear thinking. This means that when you have a strong
communication channel, it promotes the desire to work towards a common goal.
I.E when you have a strong communication conduit it helps the you reach the desire of a common
goal.
• Improving your communication means that you also increase your self-esteem and confidence. It
feels great when you can share your thoughts and messages in a clear and efficient way and
watch your audience embrace it and react in the way you wanted them to.
• If you improve your communication then you are also improving you self-esteem and confidence.
You feel relieved and confident when you share your thoughts in a crisp and efficient way and see
that your audiences / receiver is processing it and reacting the way you want the too.
POINTS TO REMEMBER
[Link] and stay on message.
Use simple, straightforward language. Make it short and crisp. That way
you will be on the right track.
Give a good amount of your time to your audience.
Get people to listen to you interact with them and make them engrossed.
Listen to what your listeners have to say and make sure you understand
what they are trying to say. Ask questions, welcome responses and
comments and ask for feedback
[Link] your time to respond.
After you’ve listened to what the audience has to say(and understood)
take time to “process” it in your brain and think what you want to say.
Think before you peak it is very important.
[Link] sure you are understood.
Never blame the other person for not understanding. Instead, look for
ways to clarify what you are trying to say with examples so the other
person gets a better understanding of the topic.
[Link] communication requires good listening skills too!
The best communicators are almost always the best listeners. Don’t be judgmental and
don't get distracted by thinking about what you want to say next.
[Link] language is extremely important.
Studies show that 65% of all communication is non-verbal. Watch for signs that your
listener understands, agrees or disagrees with your message. And be aware that your
body is sending signals, too.
[Link] eye contact shows a lot about you.
Whether speaking to a huge crowd or a single person, maintaining eye contact helps
you listen properly and it also shows that you care about what your listener says.
[Link] your audience.
Follow all the points above and listen carefully to all the quires the audience has. Don’t
let them misinterpret you. Be firm and confident and make you speech short and crisp.
