Basically hospitality refers to the relation between
a host and a guest wherein the host receives the
guest with a good will including the reception and
entertainment of guests , visitors and strangers.
And hospitality management involves the
planning, organizing, directing and controlling of
human and material resources within lodging ,
restaurants , travel and tourism. Hospitality
industry comprises of business that provide
accommodation, travel, food and beverage and
entertainment to the travelling public.
What is Hospitality Management
A hotel is an establishment that
provides paid lodging on a short
term basis. Some hotels offer meals
as part of a room and on board
arrangement.
Hotels
1. Based on location
2. Based on ownership and affiliation
[Link] on target market
4. Based on star rating
5. Based on theme
[Link] on level of services
7. Based on length of stay
8. Based on size.
Classification of hotels
1. Small range hotels
2. Medium range hotels
3. Big/large hotels
[Link] big/ large hotels
Depending on number of rooms
1. American Plan: consists of room
charge+ 3 Meals (Breakfast, Lunch and
Dinner)
[Link] American Plan(MAP): Consists
of room charge+ 2 Meals( Breakfast+
Lunch/Dinner).
3. Bread & Breakfast plan B&B Continental
plan(CP): Consists of room charge+
Breakfast.
According to Plan
1. 5star/ 5star Delux Hotels
[Link] 180sq ft.
[Link] 200sq ft.
[Link] 45sq ft.
2. 4star and 3star Hotels
a. Single 120sq ft.
b. Double 140sq ft.
c. Bathroom 36sq ft.
3. 2star and 1star Hotels
[Link] 1oosq ft.
b. Double 120 sq ft.
c. Bathroom 30sq ft.
Eligibility for star classification
Suburban Hotel Resort Hotel
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Hotels
Airport Hotels Business
Hotel
Classification on the basis of Location
1. Independent Hotels
2. Chains
3. management contract
4. Franchise
Classification on the basis of ownership
Levels of service
Up-market/Luxury/
worldclass service hotels
Mid market/Mid range
service hotels
Budget / Economy hotels
On the basis of level of services
1. Dharmashala
2. Bunglow
3. Lodges
4. 4. Youth Hostels
5. Camping Ground.
Alternative Accomodation
Difference Between Hotels,Motels & Resorts
Definitions
"Hotel," according to Merriam-Webster, originated in the year
1765 and comes from a French word for an establishment that
provides lodging, meals and other services. "Motel" came
along much later, in 1925, according to Merriam-Webster. It
blends the words "motor" and "hotel" and is meant to describe
an establishment that provides some, but not necessarily all of
the services associated with a hotel. Motels, according to San
Jose State University communications professor Andrew
Wood, are an entirely American phenomenon: They originated
as inns along the country's first major motorways, offering
rest to weary explorers and families on vacation.
Difference between hotel,and
motel
Architecture
Hotels and motels differ in layout and construction. Hotels
can contain hundreds of rooms and several floors; they
generally have staircases, elevators and internal corridors
that lead to the rooms. Motels commonly have a one- or
two-floor layout and guests access their rooms directly from
the parking lot. Some hotels, especially those in the luxury-
accommodations realm, exhibit specific styles of
architecture and design, such as the Waldorf Astoria of New
York. Motels typically have a more utilitarian construction.
Difference between hotel,and
motel
Services
In general, hotels offer a wider breadth of services. These
might include room service, an on-site restaurant and cocktail
lounge, laundry and on-site recreation and relaxation such as
indoor swimming pools, exercise equipment and spa services,
such as hot tubs and masseuse service. Some hotels double as
resorts, offering their guests extensive entertainment options
such as casinos and theaters. Motels traditionally offer fewer
services, but some have swimming pools and a
complimentary light breakfast.
Difference between hotel,and
motel
Customer expectations are
changing. Technology can help
businesses in the hospitality industry
stay relevant and competitive, save
time and money, and increase client
satisfaction in five important ways.
Benefits of Technology in Hospitality Industry
1. Relevance
Guests are more likely to recommend locations that are up-to-
date. Stay ahead of the technology curve by integrating
modern devices into your establishment: mobile keys, smart
TVs, room controls, interactive digital signage and things of
that nature.
2. Security
Your customers trust you to protect their personal data —
credit card numbers, billing addresses, contact information
and more. Instead of storing those details exclusively in
computers on-site, where they can get lost or stolen, use the
cloud. Most modern software applications include cloud
storage and backup capabilities
Five Important ways
[Link]
Saving energy and money has never been easier. Go
green by installing programs that adjust room
lighting based on the amount of natural light
provided. And use motion sensors to automatically
shut off electricity in unoccupied spaces.
4. Efficiency
Guests don’t like waiting in line. In the hospitality
industry, using tablets at the front desk will
streamline the check-in and check-out process. Not
only will this improve satisfaction, but it will save
time so you can focus on improving the guest
experience.
5. Simplicity
Integrated smart phone tools conveniently
provide all of the resources customers
need in one place. With a custom hotel
app, users can easily locate amenities
such as the pool, gym, spa, bar or laundry
rooms; check their charges; and leave
reviews.
Five Ways……..
End of the Class
