GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
What are we hear for …
To enhance our skills on :-
• Effective Business Communication.
• Presentation skills.
• Preparing for Interviews.(PI/GD/Negotiations/Aptitude
Test/Business Writing)
• Time management.
• Organizational Behavior.
• International client Culture and etiquettes(various
countries).
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Effective communication
Simple 7 ‘C’s of
communication.
1-Completeness.
• The information conveyed in the message should be
complete for the communication to be effective.
• Complete information always gives additional
information wherever required ,It leaves no
question in the mind of the receiver.
• Complete information helps in better decision
making as it serves all the desired and crucial
information.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Effective communication
2-Conciseness:-
• Conciseness means communicating what you want to
convey in least possible words.
• Concise communication provides short and essential
message in limited words.
• Concise message is more appealing and
comprehensive to the audience.
• Concise messages are non repetitive in nature.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Effective communication
3-Consideration:-
• Effective consideration must take audience, people,
person into consideration by knowing the view points,
background, mindset, educational level, etc.
• Consideration implies ‘stepping into the shoes of others’.
• Consideration ensures that the self respect of the other
person is maintained and their emotions are not harmed.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Effective communication
4-Clarity:-
• Complete clarity of thoughts and ideas enhances the
meaning of message.
• Clarity comes with the use of exact ,appropriate and
concrete words.
• Clarity implies emphasizing on a specific goal or
objective at a time ,rather than trying to move away
from track.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Effective communication
5-Concreteness:-
• Concrete communication implies being particular
and clear rather being fuzzy and general.
• Concrete communication shows good level of
confidence.
• Concrete information cannot be misinterpreted.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Effective communication
6-Courtesy:-
• Courtesy means being polite, kind, judicious,
enthusiastic and convincing.
• Courtesy reflects the nature and character of the
sender of the message.
• It is the same as give respect and expect the same.
• Courtesy is a very important element of effective
communication.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Effective communication
7-Correctness:-
• Free from grammatical errors and use of appropriate
and correct language.
• Correct information includes the precision and
accurateness of facts and figures used in the
message.
• Correct information boosts the confidence of the
sender towards others.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUT E
For Reference (Business Writing)
Dear Team members,
(Completeness) All of us have to attend a conference call,
Tomorrow Friday on the 5th Of July,14 @ 10:00 A:M.
(Conciseness )The context of the conference call is to discuss about
the errors on last project on XYZ with project ID P-005.
(Consideration)Please make sure that you are ready with your
answers and have solutions with the errors mailed to you. In case
something is ununderstood or needs to be discussed on the project
I am available from 05:00 P:M to 06 P:M on Thursday the 4th of
July,14.
(Clarity)Our objective on the conference call is to solve the error list
with the client and have resolution over all the possible errors .We
shall not discuss about any other project on this call.
(Concreteness)Pl keep the error numbers and their solution ready
with examples.
(Courtesy)I again request you to spare time from your busy
schedule and do the needful. We shall respect the time of Mr.zyz
and be present 10 minutes Before the call at room no 4-GIGA
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Effective communication
Barriers in Communication.
• Lack of basic communication skills.
• Insufficient knowledge of the subject.
• Lacking Confidence.
• Information overload.
• Conflicting messages.
• Physical distractions.
• Emotional distractions.
• Long communication chain.
• Channel barrier.
• No provision for feedback.
• Inadequate feedback.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Effective communication
Listening skills:-The most important part of effective
communication.
• Effective listening habits:-
• Accepting the challenge to get something of worth out of every
situation-Good listeners may find the subject boring ,But they
accept the challenge and make the most of the situation by
focusing on the speaker and try to derive something from the
encounter.
• Focus on what is being said rather that how it is being said-
Effective listeners simply ignore a speakers poor delivery or
annoying mannerisms and focus on what is being said
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Effective communication
• Waiting for the entire presentation before beginning
evaluation-Effective listeners do not jump to
conclusions about what is being said ,instead wait for
the presentation to conclude before beginning their
overall evaluation.
• Focusing exclusively on the main ideas-Good listeners
look for the main ideas .Once the overall idea of the
talk are understood ,the facts can be remembered as
logical components.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Effective communication
• Limiting the note making-Effective listeners limit
making the notes and try to focus first on what is
being said.
• Listening actively-Listening requires energy, patience
and attention. Effective listeners not only hears
effectively but also observes the nonverbal signs of
the speaker.
• Avoiding distractions or at least controlling them-
Effective listeners try to control their environment by
screening out distractions.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Presentation skills
• There is no such thing as presentation talent ,it is
called as presentation skills.
• In the corporate world or any organization of work,
one comes into a situation where he has to give a
presentation to his/her manager, groups or
members of Board or say to friends.
• Giving effective and good presentation can only be
mastered with experience and confidence.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Presentation skills
• How to master the art of Presentation:-
• 4 simple ways :-
• Content Preparation.
• Self preparation.
• Presenting.
• Post presentation.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Presentation skills
Content Preparation
• Know the purpose of your presentation.
• Determine the attitude and the needs of your
audience.
• Structure the subject matter.
• Develop the sequence.
• Gather content and Idea’s.
• Prepare presentation slides and other aids.
• Present technical information correctly, clearly and
concisely.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Presentation skills
Self Preparation.
• Know your content well.
• Be convinced before convincing others.
• Rate of speech-180-200 words per minute.
• Clarity while speaking.
• Neutral accent.
• Eye contact.
• Dress for presentation.
• Body language(should be able to connect with the audience)
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Presentation skills
Presenting:-
• Introduce yourself.
• Let everybody know why and for what they have come for.
• Make the presentation more interactive.
• Creating enjoyment and humor.
• Recognize dirty tricks ,negativities, and how to counter them.
• Make sure about clear visibility to all and everybody can hear
you loud and clear.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Presentation skills
Post Presentation:-
• Handling the Q & A.
• Being assertive and not aggressive for negative remarks.
• Thanking and handling appreciations.
• Action Item, If any.
• Getting back to the person and solving the concern or
query if any which could not be answered at the time of
the presentation
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Personal Interview Question’s
• Introduce/Describe Yourself.
• Why should we hire you for the Job?
• What are your positives/Negative characteristics.
• Will you sign a contract / Bond.
• There is no consistency in your resume.
• Where do you see yourself 3 years from now.
• What if you have to work on totally different software.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Personal Interview Question’s
• What if you have to work on weekends.
• What’s your favorite subject in your
Engineering.
• Can you join immediately/Today?
ANY QUESTIONS APART FROM THESE YOU WANT
ANSWERS ON???
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Other important interview
aspects to be covered.
• Resume/CV Writing.
• Cover Letters.
• Telephonic round Handling.
• Group Discussions Preparation.
• “X” Tempore(Presence of mind)
• Interview mannerism and Body Language.
• Salary Negotiations.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
TIME MANAGEMENT
• Time management is about making most of your time
productive.
Failing to which can cause :-
• High degree of stress and eventually lead you to “burn
out”.
• Overtime can eat into your time spent with family and
friends ,relaxing or exercising and it can result in a
failure to meet your core work responsibility because
you are too busy with other tasks.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
ORGANIZATIONAL BEHAVIOUR
• Organization is a system which has a workflow. You have
to be a part of the system and adapt to the workflow
decided by the management of the organization.
• Everybody wants to be appreciated and recognized in an
organization. Apart from being a productive person the
company or an organization expects more value
additions out of you. But sometimes does not concretely
work upon it.
• You are the one who has to take the efforts over it.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
ORGANIZATIONAL BEHAVIOUR.
• Know your goals and the business goals of the organization-They
should always go hand in hand and always remember if the
organization grows you will grow.
• Know the organizational system flow. Know your organizations
support departments well. Always ask the relevant questions to
relevant people.
• Know what is expected from you. Know why when and how it is
expected.
• Always be a team player and leave the ‘I’ attitude behind while
working in the organization. Efforts and productivity never goes
unnoticed.
• Always have a competitive and a personal edge over others.
• Do not shy away from attending meetings and briefings.
• Take negative feedbacks for improvement and get constructive
benefits out of it.
GRAPHIX TECHNOLOGIES, PUNE.
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
DIFFERENT CULTURES.
• Accent of the client. (read more newspapers to increase your
vocabulary, listen and watch more of news on CNN and BBC).
• Rapport building-Do not get personal with the client unless you
know him personally or have spend ample time with him/her).
• Do not comment on any personal issue or physical appearance of
the client.
• Have a moderate rate of speech.(We Indians tend to speak a lot
faster than Americans or Europeans).
• Do your homework and search for clients country culture, their
ways of upbringing and their lifestyles.
• Always remember to appreciate our own culture and their culture.
GRAPHIX TECHNOLOGIES, PUNE
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Questions ??
Any ??
GRAPHIX TECHNOLOGIES, PUNE
CENTRAL GOVERNMENT CAD/CAM TRAINING INSTITUTE
Thank you…
