TG Cheyutha Pensions

Introduction

Objectives

Cheyutha Pensions Data Flow

AADHAAR Authentication & Payment Process

MIS Reports
 Introduction

Cheyutha Pension Disbursement System was conceptualized, designed, and developed by

TGOnline to streamline the disbursement of Social Security Pensions (SSP).
The system ensures that pensions are delivered accurately and timely to the rightful beneficiaries,
aligning with the government’s core objective of “Right Pension to the Right Person at the Right
Time.”
TGOnline implemented an ICT-based solution in collaboration with the Department of Posts (DoP)
to facilitate the disbursement process effectively at the ground level.
The framework includes advanced biometric authentication using Facial Recognition and
Fingerprint verification via Aadhaar, ensuring identity verification and reducing the chances of fraud.
This digital solution enhances transparency, accountability, and traceability in pension
disbursement, improving overall governance and beneficiary satisfaction.
 Objectives

Transition from POTD machines to mobile app-based pension

disbursement, enabling field staff to process payments more
conveniently using Android devices.

Enhances operational efficiency and speed by

reducing manual activities and eliminating paperwork.

Utilizes advanced biometric technologies like Facial

Recognition and Fingerprint Authentication for secure
and accurate beneficiary validation.
Ensures payments are made only to authenticated
pensioners, significantly reducing leakages and
fraudulent claims.

Provides secure payment channels and encrypted data

storage, ensuring confidentiality and data protection.

Facilitates automated generation of MIS reports for

transparent governance and data-driven decision-making.
Cheyutha Data Flow
 Comparison Between POTD Vs Mobile App

Mobile App
Feature POTD Device

Face Authentication Support Not Supported Supported

Face, Various L1 Fingerprint

Supported Authentication Types Built-in biometric(usually finger print only)
devices and Iris
Network Support Typically, 2G 5G / 4G / Wi-Fi
Direct WiFi Support More complex, may require configuration Easy and direct
Ease of Access Moderate Very user-friendly
App Updates Require manual or centralized update Through Play Store
Device Handling Heavier, less portable Lightweight, portable
Performance & UI Slower, Outdated UI Higher specs, modern UI

Customizability Limited customization(often OS-locked) Easy to customize apps, UI

GPS accuracy is generally
GPS GPS is slower or less accurate
higher
Printer Built-in printer available In built printer not available
Cheyutha Pensions ICT System
 Pension Disbursement Mobile Application
Flow

02
1 2 3 4

• Pension Amount is disbursed through AADHAAR Biometric (Face/Finger) authentication of the

beneficiary through BPM / GDS to avoid the misappropriation of funds.
 Face Registered Device Service

 BPM/GDS should install Cheyutha Pension App developed by TGOnline from Google Playstore
 After successful App installation from play store the app icon is shown in the device under APPS
category to view the login page then click on APP.
 Install Aadhaar Face RD service through Google play store, as shown in the below screen.
 Aadhaar Face RD (Registered Device) is a service developed by the Unique Identification Authority of
India (UIDAI) that allows for face authentication as a method of verifying an individual's identity using
their Aadhaar number
 Finger Print Registered Device Service

 Install Mantra RD Service present in the google play store as

shown below.
 RD service enables the device to capture biometric data i.e.
fingerprints and securely transmit it for verification purposes.
 User Login Screen

 Open the Cheyutha Pensions Disbursement online pension payment application. It displays user
login screen, where User needs to enter the User ID.
 User Authentication Process

 User Authentication process consists of Authentication type selection and Consent message
 Face Authentication process in Aadhaar Face Rd as shown below.
 Cheyutha Pensions App Home Page

 After successful user authentication Dashboard will be displayed as shown in the image
below.
 Pension Payment Process
 Click on Payment Option, pensioner account number entry screen is displayed to get the details.
 Click on pay button to proceed for authentication(Authentication process same as login).
 On successful pensioner authentication, the payment confirmation receipt will be displayed or the
respective error message will be displayed.
 Messenger Payment Authentication Process
 Messenger payment provision will be enabled for exceptional cases.
 Messenger Authentication screen with Pensioner Remarks as shown in the image below.
 User should select the Remarks and click on pay button to proceed for authentication process.
(Authentication same as login)
 On successful authentication, the below payment confirmation will be displayed.
 Cheyutha Pension App Reports Dashboard

 Click on Reports in APP Home page, then below Reports Dashboard will be displayed.
 Clicking on Last Transaction Details icon will display the last transaction details for that day as shown in
the below image.
 Day wise LOT (List of Transactions) Report

 On Clicking Day wise LOT (List of Transactions) icon, then below screen is displayed
 Clicking on Reports button, below data with list of transactions for the selected date along with Post Office Name,
Report date, Transaction id, Account Number, Amount, Transaction Time.
 Transaction Report

 On Clicking Transaction Report icon, then the below Transaction Reports screen are displayed.
 Pay Order Report

 On Clicking Pay Order Report icon, the below Pay Order Screens are displayed.
 Clicking on Submit button then below receipt is generated with Pay order details for the entered date along
with post office name and receipt date, Pay order Number and Amount.
 Balance Amount Report

 Click On Balance Amount Report icon to view All and Consolidated reports by selecting the option and
clicking on submit button.
 Mini Statement Report

 On Clicking Mini Statement icon, then below screen is displayed.

 On entering a valid Account number and clicking on Get Pension id and date of statement. details button,
receipt is generated with details of Account number, name, balance,
 Account Info Report

 On clicking Account Info icon, receipt is generated with Accounts and its balance in that BO along with
its Post Office Name and Report date, Account Number, Name, Amount.
 Balance Enquiry Report

 On clicking Balance enquiry icon, below screen is displayed.

 On entering valid account number and clicking on ‘Show details’ button, A/C balance detail is displayed
as shown in Figure
 New Sanctions Report

 On clicking New Sanctions icon, below New Sanctions screen is displayed.

 Mobile Number Seeding

 Click On Mobile Number seeding option to seed pensioner Mobile Number

 Capture Unpaid Remarks
 Click on Capture Unpaid Remarks, Enter the account number and submit the selected remarks for the
particular pensioner.
 Cheyutha Pensions Disbursement MIS Reports
 Cheyutha Pensions Disbursement MIS Reports are available in the Aasara Pensions Disbursement Portal.
 Aasara Pensions Disbursement Portal URL ([Link]
 Role based logins are available to access operations & reports
 To view Pay order and Payment Status Report, Click on the Pay order and Payment Status Report link as shown
in the below image.
 Pay Order and Payment Status Report
 Pay order and Payment Status Report page will be displayed after clicking on the Pay order and Payment Status
Report link, select month from the drop down and click on submit button.
 Clicking on Submit button will display the Pay order and Payment Status Report as shown in the image below.
 Direct Hitting Transactions Details
 To view real time Transactions Details, click on the link and enter required details and click on Submit Button.
 Then the Direct Hitting Transactions Details will be displayed as shown below.
 Paid and Unpaid Details-Current Month Report

 To view Paid and Unpaid Details-Current Month, click on the link and enter required details and click on
Submit Button.
 Then the Paid and Unpaid Details-Current Month will be displayed as shown below.
List of Certified Biometric Devices
Face & Finger Positions for Biometric Finger Print Authentication
 Face Authentication DO’S AND DON’T’S

DO DON’T
[Link] Good Internet Connectivity. [Link] Backlight or Low Light,
[Link] Good lighting conditions for Don’t stand in front of a window,
proper Face Scan. Don’t use in dark rooms.
[Link] natural light or a well-lit room, [Link]’t Tilt or Turn Head, Don't
Face should be clearly visible with no look away or down.
shadows. [Link] should be no other person
[Link] the Camera Directly, Keep in the frame while you are doing
your head straight, not tilted, Eyes Face Scan.
open, not covered. [Link] only one person is in
[Link] the Phone Steady, Keep the frame.
phone at eye level, Keep the phone [Link] Moving During Scan,
still during capture. Don’t shake the phone, No Group
[Link] Accessories, No Faces.
sunglasses, masks, or caps.
 Finger Authentication DO’S AND DON’T’S

DO DON’T
[Link] your fingers are clean [Link]’t Use Wet or Dirty
and dry before scanning. ‘S
Fingers(Moist, oily, or dusty
[Link] off any dust, oil, or fingers may cause failure).
sweat, Clean Fingerprint [Link]’t Rub or Move Finger.
Scanner [Link] sliding or shaking
[Link] a dry cloth or tissue to finger during scan.
wipe the scanner surface. [Link]’t Use Damaged
[Link] Finger Firmly. Finger
[Link] the finger flat and fully [Link] too hard may
on the scanner. distort the fingerprint.
[Link] gentle but even [Link]’t Use Broken devices
pressure. [Link] the fingerprint
[Link] the device is placed scanner is functional and
on a stable surface. clean.
[Link] the scanner in a dry,
clean location.
 Face RD App Error Codes and Suggested Instructions

S No Error Code Error Message Action to be taken

“Capture failed. Please improve
Check the Lighting conditions and change accordingly
1 730 lighting and try again."
and try again.

“User abort.” User intentionally or unintenally clicks on back button.

2 731
Check and try again
“Capture failed. Please move to
Check the Lighting conditions and change accordingly
3 732 better lighting.”
and try again.

“Capture failed. Please improve

Check the Lighting conditions and don't shake the
4 733 lighting and hold still.”
mobile while capturing photo and try again.

“Capture failed. Please check

Background should be preferably white color or some
5 734 background.”
plain colors. Avoid black color for better results.

“User Capture failed. Please check

Background should be preferably white color or some
6 735 background.”
plain colors. Avoid black color for better results.

“Capture failed. Please improve

Check the Lighting conditions and change accordingly
7 737 lighting.”
and try again.
 Face RD App Error Codes and Suggested Instructions

Action to be taken
S No Error Code Error Message

"Capture failed. Please focus

Ask Beneficiary to look towards camera while
8 738 towards the camera."
capturing face and try again

“Unsupported application
Please upgrade Aadhaar face RD service in
9 850 version. Please upgrade.”
Google Play Store

“Application seems to be
Please Uninstall Aadhaar face rd. service and
10 860 corrupted. Please reinstall.”
install again

“Application is not allowed to run

11 870 to 879 Not Supported device
on this device - {xxx}”
“Application is not allowed,
please upgrade Google play Please update google play services in google play
12 880
services.” store.

“Unsupported android version.

13 881 Please upgrade.” Not Supported device
 Face RD App Error Codes and Suggested Instructions

S No Error Code Error Message Action to be taken

“Application is not allowed to run on this
14 890 device due to low resources.” Not Supported device

"This functionality not supported below

15 891 Android 8 OS version." Not Supported device

"Application will not work on this device

16 892 as USB Debugging is enabled." Disable USB debugging in settings of mobile

“Resource out of memory.” Check if mobile memory is full and make it free to
17 901
continue
Check if mobile data/Wi-Fi is on and proper signal is
18 902 “Device not connected to internet."
available
“Failed to connect with server (Timed
Please try again. If issue still persists inform to
19 903 Out).”
concern staff

Please try again. If issue still persists inform to

20 904 “Failed due to network related issues.”
concern staff

Please try again. If issue still persists inform to

21 9701 to 9999 “FaceRD app error {xxxx}"
concern staff
 Finger Print RD Error Codes and Suggested Instructions

S No Error Code Error Message Action to be taken

1 Place finger properly

700 Capture Timed Out
with in time period

2 Being used by another Device disconnect & connect again and only give
710
application permission to mantra management client

3 Device disconnect & connect again & wait for "Device

720 Device not ready
is ready to used"

Capture Failed/Device not

4 730 connected/Device not Capture finger again.
initialized

Device needs to be re-

5 740 initialized -Pl Device disconnect & connect again
Register/Check Env
 Aadhaar Error Codes and Suggested Instructions

S no Error Code Error Message Action to be taken

Ensure correct Aadhaar number is entered for authentication

Try authenticating using different finger in case of biometric
1 300 Biometric data did not match
mismatch
Follow best practices while capturing face/finger/iris
Biometrics locked by Aadhaar
Resident must unlock his biometrics by invoking Resident
holder
2 330 portal or M-Aadhaar and get his biometric unlocked and get
himself authenticated

Missing biometric data in

CIDR for the given Aadhaar Your Biometric data is not available in CIDR. Please contact
3 811 number UIDAI helpdesk to inform about the issue and to understand
the steps for the updation of biometric information in CIDR.

Technical Issue at UIDAI end . AUA/Resident can reach UIDAI

Biometric lock related
4 951 contact center for more details.
technical error
Voice @ 1947 and e-Mail “help@[Link]”

Aadhaar suspended by Your Aadhaar number is suspended .AUA/Resident can reach

5 995
competent authority UIDAI contact center for more details. Voice @ 1947 and e-
Mail “help@[Link]”
 Aadhaar Error Codes and Suggested Instructions

S no Error Code Error Message Action to be taken

Your Aadhaar is cancelled , Resident shall visit Permanent Enrolment

Centre with document proofs and follow the re-enrollment process..
6 996 Aadhaar Cancelled
AUA/Resident can reach UIDAI contact center for more details.
Voice @ 1947 and e-Mail “help@[Link]” .

Your Aadhaar is suspended, Resident shall visit Permanent Enrolment

Centre with document proofs and follow the enrolment update
7 997 Aadhaar Suspended process.
AUA/Resident can reach UIDAI contact center for more details.
Voice @ 1947 and e-Mail “help@[Link]” .

Invalid Aadhaar
Number 0r Non- Ensure you have entered correct Aadhaar number. Please retry with
8 998
Availability of Aadhaar correct Aadhaar number after sometime.
data
 Pilot Project Statistics (May 2025)

Following are the Statistics.

• Total no of Pensioners under Pilot Location - 147

• Total Pensioners Attended - 136
• Pensions disbursed - 136
• Pensions disbursed Face Authentication - 134
• Pensions disbursed L1 Finger Authentication - 02
 Cheyutha Pensions Mobile APP Future Enhancements

 List of pensioners mapped to current BO will be displayed with pensioner

basic details.

 Disbursement info in Dashboard

 Detailed disbursed info in reports

 Alternative process for exceptional cases(Complete Authentication Failure

Cases)

 Geo location tracking during pension payments

 Push notifications
 Action Points
 Steps taken to provide Mobile & Fingerprint
devices.
 In case of non-supply of devices, FRS App to
be installed in the personal mobiles of
available BPMs/Panchayat Secretaries/SERP
employees (Community Coordinators & VOAs).
 The trained ToTs, in turn to train all the BPMs
/MPDOs/TG Online staff in their jurisdiction.

 DRDOs to supervise and coordinate for

smooth disbursement of pensions in new
method by involving MPDOs/Municipal
Commissioners.
 SERP arranges mobile(Samsung) with
SIM/fingerprint devices (Mantra) and the
DRDOs to coordinate to reach to all the BPMs.