Recognizing new address
My family built new homes about 6 months ago and all postal services recognize our address, but t-mobile system does not. I can see that t-mobile services house on our street and in our neighborhood. Can anyone help direct me to the best contact to get my address in their system. We are currently being forced to use an over priced internet source that does not even work 90% of the time. I would love to switch to t-mobile and get a service that actually works and is affordable. PLEASE HELP
Just got a 5G Gateway, trying to split 2.4 and 5 ghz bands - no option, even in web UI
There doesn't seem to be an option to split the 2.4 and 5ghz wifi bands anymore? In the manual for the gate way it says you can do it in the web UI, but when I log in there is no option for it. Same in the app. I have devices that can only run on 2.4 ghz, so I really need to have thia feature... any solutions?
G4Se Problem with LAN port speed.
I just bought my Wifi Home from T-Mobile. I got the G4SE modem. Everything works well, I only have one drawback: I have my own network with my router and when I connect to the interface via LAN, my router receives about a third of the speed I get by connecting my phone to the G4SE modem wifi. My question is whether this happens to anyone else. Are LAN ports limited in speed? I have good coverage and the wifi is fast, but any LAN-connected device gets noticeable bad speed, whether it's PC or router.
Internet CONSTANTLY drops
Anyone else having issues with the gateway? I have been having issues since before August with the internet dropping constantly and phone calls in the house constantly dropping. I work from home so this cannot happen. I have had multiple T-Mobile techs try to help. I have had a new gateway sent, we upgraded to the mesh, the reset the gateway, we even got a new sim card for the gateway. NOTHING is working. I have been seeing online that it has to do with the firmware update. This needs to be fixed ASAP. I don’t know what else to do besides change providers!
