News
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19 Aug 2025 / Customer Service & Contact Center
AI agents evolve how automated customer service works
Thrive, a managed services provider, discusses real-world applications of AI agents for customer service.
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19 Aug 2025 / Health plans & TPAs
Medicare Advantage member satisfaction declines as trust wanes
A lack of trust and increased confusion amid policy shifts have contributed to a decline in Medicare Advantage member satisfaction, new J.D. Power data shows.
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19 Aug 2025 / Pharmaceuticals
Novo's $499 self-pay Ozempic bypasses payers, curbs compounders
Novo Nordisk's $499 self-pay program bypasses traditional payers to provide direct access to FDA-approved Ozempic and curb the uptake of unapproved compounded versions.
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19 Aug 2025 / Patient access
Epic unveils MyChart Central to link disparate patient portals
Epic's MyChart Central intends to solve the age-old problem of having multiple patient portal logins at different healthcare providers.
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19 Aug 2025 / Value-based care
Study raises concerns about safety-net TEAM participation
About 14% of TEAM participants are part of healthcare's safety-net; however, safety-net hospitals tend to be disproportionately penalized in bundled payment models.
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19 Aug 2025 / AI Technologies
Grammarly's new AI agents target professionals, students
The new AI agent features include a plagiarism checker, citation finder and the ability to predict reactions to the content users create.
Technology Insights
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19 Aug 2025 / Backup & Recovery Software
Image-based vs. file-based backup: Key comparisons
Image-based backups protect entire systems with single files, while file-based backups offer granular protection. Most organizations benefit from implementing both approaches.
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19 Aug 2025 / Network Security
Use ssh-keygen to generate new key pairs: A full tutorial
Use ssh-keygen to create new key pairs, copy host keys, use a single login key pair for multiple hosts, retrieve key fingerprints and more.
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19 Aug 2025 / Talent Management
Should you outsource your FMLA administration?
Delegating FMLA-related communications to an outsourced administrator can improve employee experience. Learn more about benefits and drawbacks of hiring a third-party provider.
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19 Aug 2025 / Facilities & Operations
Building a power outage business continuity plan: Step by step
Loss of electric power presents a major risk to business continuity, and no organization is immune. Take these steps to create a solid business continuity plan for power outages.
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