SSL Certificate Not Issuing for Verified Custom Domain

Support
1

Hi Netlify team,

I’ve been trying to enable HTTPS for my custom domain but the SSL certificate never completes. Here are all the details:

:compass: Site Name:
grocard.netlify.app

:globe_with_meridians: Custom Domain:
grocard.ai (managed externally via Namecheap)
A records: 75.2.60.5, 99.83.190.102
CNAME for www: grocard.netlify.app

:cross_mark: The Problem:

  • SSL certificate never provisions through Let’s Encrypt
  • HTTPS continues to serve the fallback wildcard cert for *.netlify.app
  • SSLShopper shows the wrong Common Name
  • Browser throws NET::ERR_CERT_COMMON_NAME_INVALID for https://grocard.ai

:test_tube: What I’ve Tried:

  • Re-added domain (grocard.ai) to the site 5+ times
  • DNS verification passes every time
  • _redirects are present and working
  • Waited up to 1 hour after verification
  • Verified propagation globally via DNSChecker and SSLShopper
  • Deleted all Netlify DNS records and DNS zones at team level
  • Hosting content serves fine, HTTPS does not

:robot: Did I try Ask Netlify or docs?
Yes — read the SSL/TLS support guides, cleared DNS, and re-triggered provisioning multiple times.

:folded_hands: Help:
Please help reset or force the Let’s Encrypt provisioning from your side. It looks like something is stuck server-side on the SSL issuance.

Thanks in advance :folded_hands:

1 Like
2

@grocard For assistance with this you should use the support form.

Go to https://www.netlify.com/support/
For ‘What kind of help do you need?’
Select ‘SSL Renewal Error’

Then provide the relevant details, (and perhaps a link back to this thread).

Netlify’s team will then respond to you via email.

3

Please delete the A record pointing to 99.83.190.102 as it’s incorrect. If you’re still seeing issues with SSL after that change propagates, please open a support ticket in our helpdesk as Nathan directed. Thanks!

4

Thank you Sid :slight_smile:

Let’s hope this works