Holiday shipping questions are flooding inboxes after post-Black Friday orders. #ZendeskAIAgents handle queries like “Has my gift shipped?” or “Can I update my delivery address?” — so your team can focus on complex support. Faster answers, happier shoppers. That’s the #ZendeskAI effect: https://zdsk.co/3XtDxP1
Zendesk
Software Development
San Francisco, California 640,066 followers
Experience the power of exceptional service with Zendesk AI.
About us
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h
- Website
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http://zdsk.co/46mVi8h
External link for Zendesk
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Help Desks, Customer Support, SaaS, Customer Community, and Customer Service
Locations
Employees at Zendesk
Updates
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Holiday support backlogs are growing, and agents are balancing returns, replacements, and shipping delays. With the Zendesk Resolution Platform, teams unify every interaction and automation in one place so customers get accurate answers fast, no matter how high the volume climbs. Resolution at scale when it matters most. That's the #ZendeskAI effect: https://zdsk.co/4orpF2G
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Zendesk reposted this
🎙️ NEW EPISODE! How AI Agents Are Redefining Customer Experience with Adrian McDermott, CTO at Zendesk After 15 years at Zendesk, Adrian has witnessed firsthand how AI has reinvigorated an entire industry. In this conversation, we dive deep into what's actually happening in customer service right now. Here's what we covered: → Why companies have "service debt," not a headcount problem → The three ways AI is being applied in CX (and why automation is only one piece) → What 15 million customer conversations reveal about what people actually want → How Zendesk is pioneering outcome-based pricing with "resolutions" → Why we're not waiting for better AI—we're waiting for better APIs → The emerging role of "AI service architect" that didn't exist two years ago Adrian also shares leadership wisdom from scaling Zendesk from 30 to 6,000+ employees, including: • Why leaders should be "more like a slot machine than a vending machine" • His day one promise to every employee: "I'll prepare you for the next thing you want to do" • The 30-year-old advice that shaped his career: "It rarely hurts to say yes" If you're building AI products, managing technical teams, or thinking about the future of work, this episode is packed with both tactical insights and strategic wisdom. Listen wherever you get your podcasts, or right here on YouTube: https://lnkd.in/eCttKfJg #AI #CustomerExperience #Leadership #TechLeadership #Zendesk #CTO #FutureOfWork #GenerativeAI
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Customer and employee service leaders: Are you ready for 2026? The Zendesk 2026 Countdown Challenge is here. A daily, interactive way to explore the impact of AI-driven solutions and modern support strategies. Each day unlocks a short challenge to help your team learn, level up, and put smarter service into action. See what’s possible when service gets simpler. Register now: https://zdsk.co/3Y1J8w8
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Employee service shouldn’t be hard. Zendesk and Microsoft are bringing AI-powered support into Microsoft 365, reducing complexity and helping teams resolve issues faster. See how it works: https://zdsk.co/3XWUjGu
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Fast isn’t fast enough anymore. As AI and self-service reshape expectations, customers now demand instant support — accurate, seamless resolutions powered by connected knowledge. • 86% of consumers say quick, accurate help defines their brand loyalty • 85% of CX leaders say customers will drop brands that can’t resolve issues on first contact • 87% of firms agree customers expect fast, seamless service across every channel Instant resolutions are the new baseline. Anything slower feels broken. See how CX leaders are keeping pace in the Zendesk #CXTrends 2026 report: https://zdsk.co/4os5TEn
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It’s Black Friday and orders are flooding in. With Zendesk, your customers stay ahead. #ZendeskAIAgents deliver instant self-service for common questions like order status, returns, and exchanges. For complex requests, they follow up, verify details across systems, and complete the fix. Human handoff comes with full context when needed. From cart to checkout, support that keeps up. That’s the #ZendeskAI effect: https://zdsk.co/4pEVcQ1
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Shoppers want updates on gift delivery, stock levels, and promotions. #ZendeskAIAgents instantly suggest accurate answers and guide customers to self-service solutions, reducing hold times and frustration. Faster resolutions, happier shoppers. That's the #ZendeskAI effect: https://zdsk.co/49HJJKM
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Shoppers need fast answers on seasonal promotions and shipping deadlines, and most prefer to self-serve. But if you don't have a knowledge base yet, it's not too late. Knowledge Builder uses AI to mine recent tickets, surface common questions, and auto-generate organized help center articles. Your team reviews, edits, and publishes quickly so customers find answers instantly. Stand up a help center in days, not months. Fewer repeat tickets. Faster resolutions. That's the #ZendeskAI effect: https://zdsk.co/3XfYZaj
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