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The global financial crisis of 2008 demanded greater control mechanisms from the financial service industry. The IT Project Management Methodology (PMM) is considered an important control mechanism for IT governance to support managers in achieving more predictable rates of project management success (PMS). Theaim of this study is tofurther investigate how an implemented IT PMM that contributes toPMS isused in alarge Brazilian financial institution. Acasestudy wasconducted onone ofthelargest financial institutions inthe worldthat islocatedinBrazil by means of interviews, analysis of a database of 3047 IT projects and a survey of 347 IT professionals. The study showed that, despite the belief of 90% of the IT professionals that the use of an IT PMM improves PMS rates, there are five main barriers that prevent its proper use: very tight project deadlines; working as both a developer and a project manager; working simultaneously on several projects; difficulty using the project management software; and a lack of knowledge of the PMM. Finally, an action plan to solve these issues is presented. © 2015 Elsevier Ltd. APM and IPMA. All rights reserved.