Parloa

Parloa & Booking.com - bronze winners of the “Greatest Impact of a Single AI Solution” at the European Contact Centre & Customer Service Awards 2025! 🎉 A huge thank-you to everyone behind the scenes for this outstanding collaboration, and congratulations to all the other winners pushing the industry forward 🚀 #Parloa #ECCCSA #AIInnovation #CustomerExperience

The next chapter of our “At the Heart of AI” series is almost here! This time, we’ll meet you in Frankfurt on December 8 together with Taktile 🚀 “At the Heart of AI” brings together CX and technology leaders to dig into what agentic AI means not just in theory, but in practice. What to expect: 💡 A clear view of the AI agent lifecycle: From design and orchestration to deployment and ongoing improvement. We’ll break down how AI agents actually work – and what it takes for them to perform at an enterprise level. 💡 Practical insights you can use immediately: We’ll explore how voice-first AI agents make decisions, act on data, and maintain context across complex workflows. 💡 A hands-on session: You’ll design and test your own AI agent, giving you a real-world understanding of what agentic AI can actually deliver in CX today. 🔗 Learn more and reserve your spot: https://lnkd.in/eGWYzSH8 See you in Frankfurt! #Parloa #AtTheHeartOfAI #AIInnovation #CustomerExperience

In our latest “In the Field” feature, we sat down with Cortney Jonas Burnos, VP of AI & Digital at Transcom, to explore Transcom’s approach to modern customer experience. 💡 Transcom partners with global brands to deliver outsourced customer care, technical support, and sales at scale – blending decades of CX expertise with digital tools to manage millions of interactions each month. From running some of the world’s largest contact centers to driving service transformation, the company helps clients grow without compromising quality or compliance. Learn more in our latest article about how Parloa and Transcom are working together to make customer service faster, more personal, and built around genuine connection – link in the comments! 👇 #Parloa #AIAgents #AIInnovation #CustomerExperience

At #WAVE2025, our CEO & Co-Founder Malte Kosub shared what’s next: At Parloa, we believe AI agents will fundamentally change how customers interact with the brands they trust. They’re moving beyond service – and will engage customers from the first click to every channel that follows. So what does that mean for you? More impact. With stronger customer loyalty and measurable business growth. The opportunity goes far beyond automating the contact center. AI agents are opening the door to deeper relationships – transforming every digital interaction across the customer journey. See the full WAVE 2025 opening keynote for a closer look at where agentic AI is headed next 👉 https://lnkd.in/e72C9P9j #Parloa #AIInnovation #CustomerExperience

Introducing Agent Composition 🚀 As teams scale, every new deployment adds more versions to manage – and more room for error. What starts as one agent quickly turns into a patchwork of clones. A single update can mean dozens of manual changes, making consistency harder to maintain and mistakes easier to make. 💡That’s why we built Agent Composition: to help teams create one intelligent AI agent that adapts everywhere – across regions, channels, and languages –without starting from scratch. What does Agent Composition mean for you? ✔️ For agent builders: faster iteration and fewer errors ✔️ For QA teams: reliable testing at scale ✔️ For customers: consistent experiences across regions, languages, and channels 🔗 👉 Learn more about Agent Composition: https://lnkd.in/eB9kYtmw #Parloa #AIAgents #AIInnovation #CustomerExperience

Booking.com’s mission is simple: to make it easier for everyone to experience the world. At #WAVE2025, they showed how agentic AI is transformative to that journey. Natasja Meeuwisse, Global Senior Director Service Experience Solutions at Booking.com, shared that the greatest value in customer service is preventing negative travel experiences. Because one bad journey can erode trust and loyalty. Booking.com envisions a future where intelligent systems and human agents work hand-in-hand to create more personalized, efficient, and empathetic customer experiences. Missed WAVE 2025? Explore more insights in our blog! Link in the comments 👇

The investments announced yesterday under the EU AI Champions Initiative, alongside Chancellor Merz and President Macron, mark a defining moment for Europe in AI. European leaders are moving in sync – and we’re proud to be part of it!   Our CEO and Co-Founder, Malte Kosub, and Sirma Boshnakova, Member of the Board of Management of Allianz SE, joined yesterday's EU AICI Roundtable to share how we’re working together to shape Europe’s next chapter with AI innovation. Together, we’re setting a new standard for customer service in travel, health, and mobility insurance – pushing the boundaries of what’s possible with agentic AI.   Parloa’s platform makes this vision reality by combining automation at scale with natural, human-like communication. Its AI agents deliver instant, personalized, and compliant conversations in any language – available 24/7 and capable of managing millions of interactions simultaneously. It’s on, Europe! #Parloa #AIInnovation #CustomerExperience

Our CEO and Co-Founder, Malte Kosub, at the AI Roundtable hosted by the Bundesministerium für Digitales und Staatsmodernisierung 🚀

Our team has been quietly testing OpenAI’s GPT-5.1. We re-ran thousands of simulated calls from a real enterprise deployment (an insurance use case), benchmarking our existing setup against the new model. We’ve prepared a breakdown of what we’ve seen in our earliest experiments, where the differences showed up, and what’s next as we prepare to make GPT-5.1 available for preview inside our own platform. 🔗 Link in the comments 👇 #Parloa #AIAgents #AIInnovation #CustomerExperience

💡Scaling AI agents across markets, languages, and channels can be complex. Without centralized design and control, every update turns into a manual fix – slowing growth and compromising quality. In this session, Parloa's Lipika Gimmler (Sr. Product Marketing Manager) and Ziv Baum (Principal Product Manager for Agent Builder Experiences) introduce Agent Composition – a new framework for building localized, omnichannel experiences from a single intelligent agent. You’ll learn how to build adaptable agentic experiences, validate outcomes, and roll out updates globally – without the need for rework. ✅ Walk away with a practical how-to guide for building once and deploying everywhere, consistently and at scale. 🔗 Watch the session now! Link in the comments 👇 #Parloa #AIAgents #CustomerExperience #AIInnovation