Dieses Feld wird von der RBM-Plattform festgelegt. Sie darf beim Erstellen eines Agent-Ereignisses nicht angegeben werden. Das Feld wird in „phones/{E.164}/agentEvents/{eventId}“ aufgelöst, wobei {E.164} die Telefonnummer des Nutzers im E.164-Format und {eventId} die vom Kundenservicemitarbeiter zugewiesene ID des Kundenservicemitarbeiter-Ereignisses ist.
Dieses Feld wird von der RBM-Plattform festgelegt. Sie darf nicht in Agent-Nachrichten enthalten sein. Das Feld gibt die Zeit an, zu der das Ereignis an den Nutzer gesendet wird.
Verwendet RFC 3339. Die generierte Ausgabe wird immer Z-normalisiert und verwendet 0, 3, 6 oder 9 Nachkommastellen. Andere Offsets als „Z“ werden ebenfalls akzeptiert. Beispiele: "2014-10-02T15:01:23Z", "2014-10-02T15:01:23.045123456Z" oder "2014-10-02T15:01:23+05:30".
AgentEvent.EventType
Typ eines Agent-Ereignisses.
Enums
TYPE_UNSPECIFIED
Nicht angegeben.
IS_TYPING
Der Kundenservicemitarbeiter schreibt gerade.
READ
Die vom Nutzer gesendete Nachricht wurde vom Kundenservicemitarbeiter gelesen.
[[["Leicht verständlich","easyToUnderstand","thumb-up"],["Mein Problem wurde gelöst","solvedMyProblem","thumb-up"],["Sonstiges","otherUp","thumb-up"]],[["Benötigte Informationen nicht gefunden","missingTheInformationINeed","thumb-down"],["Zu umständlich/zu viele Schritte","tooComplicatedTooManySteps","thumb-down"],["Nicht mehr aktuell","outOfDate","thumb-down"],["Problem mit der Übersetzung","translationIssue","thumb-down"],["Problem mit Beispielen/Code","samplesCodeIssue","thumb-down"],["Sonstiges","otherDown","thumb-down"]],["Zuletzt aktualisiert: 2025-08-22 (UTC)."],[[["\u003cp\u003e\u003ccode\u003eAgentEvent\u003c/code\u003e represents an event sent from an agent to a user, containing details about the event's type and status.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003eeventType\u003c/code\u003e field defines the type of agent event, which can include \u003ccode\u003eIS_TYPING\u003c/code\u003e or \u003ccode\u003eREAD\u003c/code\u003e, while \u003ccode\u003eTYPE_UNSPECIFIED\u003c/code\u003e means it was not specified.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003emessageId\u003c/code\u003e field indicates which user message the agent event corresponds to, and is specifically used for \u003ccode\u003eREAD\u003c/code\u003e type events.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003esendTime\u003c/code\u003e field, formatted as a Timestamp, signifies when the event was dispatched to the user, accepting RFC 3339 formats.\u003c/p\u003e\n"],["\u003cp\u003eThe \u003ccode\u003ecreate\u003c/code\u003e method within \u003ccode\u003ephones.agentEvents\u003c/code\u003e allows for the sending of an event from the agent to the user.\u003c/p\u003e\n"]]],[],null,["# REST Resource: phones.agentEvents\n\nResource: AgentEvent\n--------------------\n\nAn event from the agent to the user.\n\n| JSON representation |\n|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| ``` { \"name\": string, \"eventType\": enum (/business-communications/rcs-business-messaging/reference/rest/v1/phones.agentEvents#AgentEvent.EventType), \"messageId\": string, \"sendTime\": string } ``` |\n\n| Fields ||\n|-------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|\n| `name` | `string` This field is set by the RBM platform. Do not include it when creating an agent event. The field resolves \"phones/{E.164}/agentEvents/{eventId}\", where {E.164} is the user's phone number in E.164 format and {eventId} is the agent-assigned ID of the agent event. |\n| `eventType` | `enum (`[AgentEvent.EventType](/business-communications/rcs-business-messaging/reference/rest/v1/phones.agentEvents#AgentEvent.EventType)`)` The type of the agent event. |\n| `messageId` | `string` The ID of the user message that the agent event pertains to. This field is only applicable for agent events of type READ. |\n| `sendTime` | `string (`[Timestamp](https://protobuf.dev/reference/protobuf/google.protobuf/#timestamp)` format)` This field is set by the RBM platform. Do not include it when creating an agent message. The field resolves the time when the event is sent to the user. Uses RFC 3339, where generated output will always be Z-normalized and use 0, 3, 6 or 9 fractional digits. Offsets other than \"Z\" are also accepted. Examples: `\"2014-10-02T15:01:23Z\"`, `\"2014-10-02T15:01:23.045123456Z\"` or `\"2014-10-02T15:01:23+05:30\"`. |\n\nAgentEvent.EventType\n--------------------\n\nType of an agent event.\n\n| Enums ||\n|--------------------|--------------------------------------------------------|\n| `TYPE_UNSPECIFIED` | Not specified. |\n| `IS_TYPING` | The agent is typing. |\n| `READ` | The message sent by a user has been read by the agent. |\n\n| Methods ------- ||\n|-----------------------------------------------------------------------------------------------------------|------------------------------------------|\n| ### [create](/business-communications/rcs-business-messaging/reference/rest/v1/phones.agentEvents/create) | Sends an event from the agent to a user. |"]]
