What actually matters - the People? Or the Process?
What actually matters in your organization - the People? Or the Process? OK, that's a bit of a trick question, right? I mean, of course the people matter, because you're all People Persons, and y'all care about your peoples, and y'all want to do The Right Thing, etc. etc. But, and this is one of those things that is kinda hard to face, is that actually true ? After all, there are very few companies out there that basically come right out and say "Yeah, we don't care about our employees". Instead, what you'll find is any number of declarations along the lines of • Our employees are our most important assets • We foster personal development • We are honest with each other, and don't play politics etc. If anything, the more sociopathic the organization, the more likely that their ostensible values are the exact opposite (probably thanks to some very judicious word-smithing courtesy of their Marketing/PR wings 🙄) And that very sociopathy is what ...