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Robust Software - Really, *REALLY* Hard To Do...

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You may have heard of Project ORCA the Romney Campaign's massive high-tech Get Out The Vote effort in 2012, which failed, and spectacularly at that.  As John Ekdal put it By 2PM, I had completely given up. I finally got ahold of someone at around 1PM and I never heard back. From what I understand, the entire system crashed at around 4PM... So, the end result was that 30,000+ of the most active and fired-up volunteers were wandering around confused and frustrated when they could have been doing anything else to help From all appearances, it was a combination of lack of robustness , lack of scalability , and a pernicious consultant culture that doomed it. This wasn't the first time I'dseen problems of this type, and it almost certainly won't be the last.  The underlying issue was pretty standard. - basically, the word "Robust" takes on a whole new meaning when failure is not  an option. This is really important, and worth repeating loudly -   ...