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AddCommunicationToCaseCommand
Adds additional customer communication to an Amazon Web Services Support case. Use the caseId parameter to identify the case to which to add communication. You can list a set of email addresses to copy on the communication by using the ccEmailAddresses parameter. The communicationBody value contains the text of the communication.
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You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.
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If you call the Amazon Web Services Support API from an account that doesn't have a Business, Enterprise On-Ramp, or Enterprise Support plan, the
SubscriptionRequiredExceptionerror message appears. For information about changing your support plan, see Amazon Web Services Support .
Example Syntax
Use a bare-bones client and the command you need to make an API call.
import { SupportClient, AddCommunicationToCaseCommand } from "@aws-sdk/client-support"; // ES Modules import
// const { SupportClient, AddCommunicationToCaseCommand } = require("@aws-sdk/client-support"); // CommonJS import
const client = new SupportClient(config);
const input = { // AddCommunicationToCaseRequest
caseId: "STRING_VALUE",
communicationBody: "STRING_VALUE", // required
ccEmailAddresses: [ // CcEmailAddressList
"STRING_VALUE",
],
attachmentSetId: "STRING_VALUE",
};
const command = new AddCommunicationToCaseCommand(input);
const response = await client.send(command);
// { // AddCommunicationToCaseResponse
// result: true || false,
// };
AddCommunicationToCaseCommand Input
Parameter | Type | Description |
|---|
Parameter | Type | Description |
|---|---|---|
communicationBodyRequired | string | undefined | The body of an email communication to add to the support case. |
attachmentSetId | string | undefined | The ID of a set of one or more attachments for the communication to add to the case. Create the set by calling AddAttachmentsToSet |
caseId | string | undefined | The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47 |
ccEmailAddresses | string[] | undefined | The email addresses in the CC line of an email to be added to the support case. |
AddCommunicationToCaseCommand Output
Parameter | Type | Description |
|---|
Parameter | Type | Description |
|---|---|---|
$metadataRequired | ResponseMetadata | Metadata pertaining to this request. |
result | boolean | undefined | True if AddCommunicationToCase succeeds. Otherwise, returns an error. |
Throws
Name | Fault | Details |
|---|
Name | Fault | Details |
|---|---|---|
| AttachmentSetExpired | client | The expiration time of the attachment set has passed. The set expires 1 hour after it is created. |
| AttachmentSetIdNotFound | client | An attachment set with the specified ID could not be found. |
| CaseIdNotFound | client | The requested |
| InternalServerError | server | An internal server error occurred. |
| SupportServiceException | Base exception class for all service exceptions from Support service. |