Use 3D Secure authentication for Docker billing

Docker supports 3D Secure (3DS), an extra layer of authentication required for certain credit card payments. If your bank or card issuer requires 3DS, you may need to verify your identity before your payment can be completed.

How it works

When a 3DS check is triggered during checkout, your bank or card issuer may ask you to verify your identity. This can include:

• Entering a one-time password sent to your phone
• Approving the charge through your mobile banking app
• Answering a security question or using biometrics

The exact verification steps depend on your financial institution's requirements.

When you need to verify

You may be asked to verify your identity when performing any of the following actions:

• Starting a paid subscription
• Changing your billing cycle from monthly to annual
• Upgrading your subscription
• Adding seats to an existing subscription

If 3DS is required and your payment method supports it, the verification prompt will appear during checkout.

Troubleshooting payment verification

If you're unable to complete your payment due to 3DS:

1. Retry your transaction. Make sure you're completing the verification prompt in the same browser tab.
2. Use a different payment method. Some cards may not support 3DS properly or be blocked.
3. Contact your bank. Your bank may be blocking the payment or the 3DS verification attempt.

Note

Disabling ad blockers or browser extensions that block pop-ups can help the 3DS prompt display correctly.