Understanding and preparing for the societal impacts of process automation

, , & (2018) Understanding and preparing for the societal impacts of process automation. In Catley, B (Ed.) Proceedings of the 32nd Australian and New Zealand Academy of Management (ANZAM) Conference. Australian and New Zealand Academy of Management (ANZAM), New Zealand, pp. 404-427.

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Free to read at publisher's site. Process automation methods and technologies are advancing and penetrating society and organisations at an exponential speed. Through a literature review, this paper aims to consolidate currently scattered discussions on the very important aspect on how process automation impacts society. It identifies themes of critical importance and highlights those that have been acknowledged but are under-addressed. It is intended for processionals who are essentially leading these digital transformations and process innovations; to be more aware of the societal implications and to provide some guidelines on what can be done to minimise negative and maximise positive societal implications of process automation.

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ID Code: 128174
Item Type: Chapter in Book, Report or Conference volume (Conference contribution)
ORCID iD:
Bandara, Wasanaorcid.org/0000-0003-2785-7859
French, Ericaorcid.org/0000-0003-2440-0749
Measurements or Duration: 24 pages
Keywords: Future of work, Process automation, Sustainability, Work design
ISBN: 978-0-6481109-4-1
Pure ID: 33314649
Divisions: Past > QUT Faculties & Divisions > QUT Business School
Past > Institutes > Institute for Future Environments
Past > QUT Faculties & Divisions > Science & Engineering Faculty
Current > Schools > School of Management
Copyright Owner: Please [Consult the Author(s)]
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Deposited On: 02 Apr 2019 05:50
Last Modified: 17 Feb 2025 08:46