Revealing common attributes of organizational identities using performance measurement systems

(2011) Revealing common attributes of organizational identities using performance measurement systems. In Annual Australian and New Zealand Academy of Management Conference, 2011-12-07 - 2011-12-09.

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Description

Identity is unique, multiple and dynamic. This paper explores common attributes of organisational identities, and examines the role of performance management systems (PMSs) on revealing identity attributes. One of the influential PMSs, the balanced scorecard, is used to illustrate the arguments. A case study of a public-sector organisation suggests that PMSs now place a value on the intangible aspects of organisational life as well as the financial, periodically revealing distinctiveness, relativity, visibility, fluidity and manageability of public-sector identities that sustain their viability. This paper contributes to a multi-disciplinary approach and its practical application, demonstrating an alternative pathway to identity-making using PMSs.

Impact and interest:

3 citations in Web of Science®
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ID Code: 48238
Item Type: Contribution to conference (Abstract)
Refereed: No
Measurements or Duration: 1 pages
Pure ID: 32051368
Divisions: Past > QUT Faculties & Divisions > QUT Business School
Copyright Owner: Copyright 2011 [please consult the author]
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Deposited On: 24 Jan 2012 23:42
Last Modified: 18 Feb 2025 16:51