Responses, relationships and responsibility : examining influences on organisational assets during crisis
Xavier, Robina Jane (2013) Responses, relationships and responsibility : examining influences on organisational assets during crisis. PhD thesis, Queensland University of Technology.
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Robina Xavier Thesis
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Description
This thesis explains how an organisation's relationships with its key stakeholders influence the public's view of its responsibility for a crisis event and how this subsequently influences the protective and reparative powers of its crisis response on its reputation and legitimacy. From the results, a continuum of the influencing effect of relationship history was developed which demonstrates the positive and negative frames through which stakeholders view an organisation in crisis and its response. Organisational age and the evaluative character of its relationships with key stakeholders were considered in the experimental design as descriptors of an organisation's relationship history. The findings provide guidance to crisis managers on effective crisis response selection.
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| ID Code: | 64901 |
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| Item Type: | QUT Thesis (PhD) |
| Supervisor: | Everett, Jim & Bradley, Lisa |
| Keywords: | Crisis communication, Crisis management, Reputation, Legitimacy, Liability of newness, Relationship history |
| Divisions: | Past > QUT Faculties & Divisions > QUT Business School Current > Schools > School of Advertising, Marketing & Public Relations Current > Schools > School of Management |
| Institution: | Queensland University of Technology |
| Deposited On: | 02 Dec 2013 07:04 |
| Last Modified: | 25 Feb 2025 14:42 |
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