Insight into the pain customer : how to improve the value proposition for community pharmacy

(2012) Insight into the pain customer : how to improve the value proposition for community pharmacy. In Australian Pharmacy Professional Conference (APP 2012), 2012-03-08 - 2012-03-11.

[img] MS Powerpoint 2007 (2MB)
APP2012_Powerpoint_Gary_Mortimer_14th_Feb.pptx.

Description

  1. Shoppers Profiles- Are Grocery Shoppers any different to Pharmacy Shoppers? 2. Awaking the Sleeping Giants- Supermarkets push into OTC Medicines 3. Price versus Value for Money- What’s the Difference? Value and Perceived Quality 4. Consumer Decision Making Process- The Pharmacists ‘Trump’ Card

Impact and interest:

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ID Code: 77739
Item Type: Contribution to conference (Paper/Presentation)
Refereed: No
ORCID iD:
Mortimer, Garyorcid.org/0000-0001-5805-0551
Keywords: Community Pharmacy, Pain Customer, Value Proposition
Pure ID: 57267017
Divisions: Past > QUT Faculties & Divisions > QUT Business School
Copyright Owner: Copyright 2012 The Author
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Deposited On: 16 Oct 2014 22:04
Last Modified: 08 Feb 2025 05:48