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        • School of Advertising, Marketing & Public Relations (2257)
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Book/Report

Johnston, Kim & Taylor, Maureen (Eds.) (2018) The Handbook of Communication Engagement. Handbooks in Communication and Media. Wiley-Blackwell, Hoboken, NJ.
Number of citations in Scopus 91

Ihlen, Øyvind, Bartlett, Jennifer, & May, Steve (Eds.) (2011) The Handbook of Communication and Corporate Social Responsibility. John Wiley & Sons, Malden, MA.
Number of citations in Scopus 86

Altieri, Elena, Kim, Melanie, Augusta Carrasco, Maria, Chadborn, Tim, Gauri, Varun, , George, Gavin, & other, and (2021) Young people and COVID-19: Behavioural considerations for promoting safe behaviours. Policy brief. World Health Organization, Geneva, Switzerland.
Number of full-text downloads 59

Angus, Kathryn, Cairns, Georgina, Eadie, Douglas, , & MacDonald, Laura (2010) Evaluated interventions to reduce alcohol-related harm among young people piloting for the Resource on Alcohol and Youth Projects (RAYPRO) database. Institute for Social Marketing, The Open University and University of Stirling, United Kingdom.

Armstrong, Gary, Kotler, Philip, Volkov, Michael, Ang, Swee Hoon, Fernandez, Karen V., & (2024) Marketing: An Introduction. [9th ed.]. Pearson, Australia.

Belch, George, Belch, Michael, , & Powell, Irene (2008) Advertising and promotion : an integrated marketing communications perspective. McGraw Hill Australia Pty Ltd, Australia.

Belch, George, Belch, Michael, , & Powell, Irene (2012) Advertising: An integrated marketing communication perspective [2nd edition]. McGraw Hill Australia Pty Ltd, Australia.

Belch, George, Belch, Michael, , & Powell, Irene (2014) Advertising: an integrated marketing communication perspective [3rd edition]. McGraw-Hill Education, Australia.

Bowrey, Kathy, , Hadley, Marie, McKeough, Jill, , , Watson, Irene, & Weatherall, Kimberlee (2023) Producing, Owning and Managing Knowledge in the 21st Century University: Fieldwork Report. University Open Access Australia, Australia.
Number of full-text downloads 25

Cairns, Georgina, Purves, Richard, Bryce, Stuart, McKell, Jennifer, , & Angus, Kathryn (2011) Investigating the effectiveness of education in relation to alcohol: a systematic investigation of critical elements for optimum effectiveness of promising approaches and delivery methods in school and family linked alcohol education. Institute for Social Marketing, The Open University and University of Stirling, United Kingdom.

, , Cary, Lisa J, Councillor, Bev, Fredericks, Vanessa, , Myatt, Paula, Panther, Barbie, & Roy, Sherre (2020) Guide to the Professional Standards Framework for applicants in an Australian context. Advance HE. Advance HE, Australia.
Number of full-text downloads 179

, , Marston, Gregory, , & Amaral, Carla (2023) Seamless journeys to Work: For Young People with Physical / Neurological Disabilities. Queensland University of Technology, Brisbane, Qld.
Number of full-text downloads 127

Chitty, Bill, , Barker, Nigel, Sassenberg, Anne-Marie, Shimp, Terence, & Andrews, J. Craig (2018) Integrated marketing communications (5th Asia-Pacific edition). Cengage Learning Australia Pty Ltd, Australia.

Chitty, Bill, , Barker, Nigel, Valos, Michael, Shimp, Terence, & Andrews, J. Craig (2015) Integrated marketing communications, 4th Edition. Cengage Learning Australia Pty Ltd, Australia.

Cooper, Paul, , Waitt, Gordon, Petkovic, Deborah, Burroughs, Natalie, Tibbs, Michael, Butler, Katherine, Roggeveen, Kate, McDowell, Clayton, Kokogiannakis, Georgios, Ledo Gomis, Laia, & Magee, Christopher (2016) EE3A: Pathways and initiatives for low-income older people to manage energy: Final Report. Regional Development Australia Illawarra (RDAI), North Wollongong, N.S.W.
Number of full-text downloads 57

, , , , & (2023) The Safeguard Mechanism: Risk versus Reward for Agriculture. Faculty of Business and Law, Queensland University of Technology, Brisbane, Qld.
Number of full-text downloads 325

Doherty, Natasha, Kilroy, Georgina, , & (2021) Review of Phase Four of the National Bowel Cancer Screening Program. Australian Government Department of Health and Ageing, Canberra, ACT.
Number of full-text downloads 65

, , , , Jackson, Margaret, O'Donnell, Jonathan, , & Shelly, Martia (2009) Audience and market foresight: Trends and foresight in digital media, Volume 1 - state of the art. Smart Services CRC Pty Ltd, Australia.
Number of full-text downloads 1,198

, , & (2018) ACCC digital platform inquiry: Submission by Facebook Australia Pty Limited. The Australian Competition and Consumer Commission (ACCC), Australia.
Number of full-text downloads 36

, , & (2018) Digital platforms and Australian news media: Report. Digital Media Research Centre, Queensland University of Technology, Australia.
Number of full-text downloads 353

French, Jeff & (2020) Strategic Social Marketing: For Behaviour and Social Change. [2nd ed.]. SAGE Publications Ltd, London, UK.

French, Jeff & (2015) Strategic social marketing. SAGE Publications Ltd, United Kingdom.

& Chapman, M. (2014) Brand community and sports betting in Australia. Victorian Responsible Gambling Foundation, Victoria, Australia.
Number of full-text downloads 904

, Heim, D., MacAskill, S., Angus, K., Dooley, J., Merlot, R., & Thomson, S. (2008) Snapshots of Drinking - A Rapid Review of Drinking Cultures and Influencing Factors. NHS Health Scotland, Edinburgh, Scotland.

, , , van Laer, Tom, & Smith, Morgan (2024) Supporting CALD Australians to be empowered energy consumers - Final Report. Queensland University of Technology, Brisbane, Qld.
Number of full-text downloads 292

, Cairns, Georgina, & Angus, Kathryn (2009) Synthesis report on the effectiveness of alcohol education in schools in the European Union. Institute for Social Marketing, The Open University and University of Stirling, United Kingdom.

, , , McGregor, Alisha, Waitt, Gordon, & Cooper, Paul (2019) Exploring the nexus of energy use, ageing, and health and well-being among older Australians. Macquarie University, Sydney, NSW.

, Wilks, Linda, & MacAskill, Susan (2009) Mapping exercise report on targeting/not targeting youth. Institute for Social Marketing, The Open University and University of Stirling, United Kingdom.

Gray, Sid, , & Purcell, William R (2001) Asia-Pacific issues in international business. Edward Elgar Pub, Northampton, MA.

Grewal, Dhruv, Levy, Michael, , Harrigan, Paul, & Bucic, Tania (2014) Marketing. McGraw-Hill Education, Australia.
Number of citations in Scopus 23

Grewal, Dhruv, Levy, Michael, , Harrigan, Paul, Bucic, Tania, & Kopanidis, Foula (2017) Marketing (2nd edition). McGraw-Hill Education, Australia.

Grewal, Dhruv, Levy, Michael, , Harrigan, Paul, Bucic, Tania, & Kopanidis, Foula (2021) Marketing. [3rd ed.]. McGraw-Hill Education, Australia.

, , , , , , , , , , , & Barnett, Paul (2016) Horizon scan 1: Consumer Preferences: November, 2016. Horizon Scanning - Opportunities for New Technologies and Industries. AgriFutures Australia, Australia.

Hill, Charles, , & (2010) Globa Business Today (2nd Edition). McGraw Hill, Australia.

Hill, Charles, Cronk, Thomas, & (2013) Global business today, 3rd Asia Pacific Edition. McGraw-Hill Education, Australia.

Hill, Charles, Hult, G. Tomas, , Liesch, Peter, & (2017) Global business today: Asia-Pacific perspective (4th edition). McGraw-Hill Education, Australia.

(2017) Social impact study of red meat processing in Australia. Australian Meat Processor Corporation Limited, Australia.
Number of citations in Web of Science® 10

& (2015) Healthy waterways - 2015 Social Science Research Report. Queensland University of Technology, Business School, Australia.
Number of full-text downloads 74

, , & (2016) Healthy waterways - 2016 Social Science Research Report. Queensland University of Technology, Business School, Australia.
Number of full-text downloads 208

Jones, Sandra, Andrews, Kelly, & (2016) Alcohol truth: A counter marketing intervention to address adolescent alcohol consumption. The Foundation for Alcohol Research and Education (FARE), Deakin West, A.C.T.
Number of full-text downloads 46

Lee, Nick & (2008) Doing Business Research: A Guide to Theory and Practice. Sage Publications, United Kingdom.

& (2023) The BEST Australia Behaves Survey. Queensland University of Technology, Brisbane, Qld.
Number of full-text downloads 38

, Barker, Nigel, Sassenberg, Anne-Marie, Chitty, Bill, Andrews, J. Craig, & Shimp, Terence A. (2021) Integrated Marketing Communications, 6th Edition. [6th ed.]. Cengage Learning, Melbourne, Victoria.

MacAskill, S., Eadie, D., , & Heim, D. (2008) Drinking in Scotland: Qualitative Insights into Influences, Attitudes and Behaviours - Final Report. NHS Health Scotland, Edinburgh, Scotland.

MacAskill, S., Heim, D., Eadie, D., & (2007) Analysis of drinking diaries and self-poured drinks - Technical report: part of Drinking in Scotland study. NHS Health Scotland, Edinburgh, Scotland.

(2007) Narratives of internationalisation: legitimacy, standards and portfolio entrepreneurs. New horizons in international business. Edward Elgar, Cheltenham, UK.

, De Cieri, Helen, & (1994) A window on future IHRM: work-related preferences of undergraduates in a developing nation. Management paper / Graduate School of Management, Monash University. Graduate School of Management, Monash University, Clayton, Vic.

& De Cieri, Helen L (1996) Convergence and divergence in international management: reassessing the dynamics. Working paper series / Department of Management, University of Tasmania. University of Tasmania, Dept. of Management, Launceston, Tas.

, Iverson, Roderick D, & De Cieri, Helen (1995) Structure of work-related preferences in three nations: implications for international human resource management. Working paper series / Dept. of Management, University of Tasmania. Dept. of Management, University of Tasmania, Hobart, Tas.

, , , , & (2016) Enhancing the effectiveness of Seqwater's dam release messaging: A response to the IGEM Review. Queensland University of Technology and the Bushfire and Natural Hazards Cooperative Research Centre, Australia.
Number of full-text downloads 284

(2014) Leaders in local: Exploring consumers' purchase intentions of locally produced foods. Queensland University of Technology, Business School, Australia.
Number of full-text downloads 69

Murphy, Joe, Dyson, Joanne, Leck, Amanda, Rundle, Sascha, Maguire, Shoni, , , & other, and (2018) Warning message construction: Choosing your words: Key considerations for writing effective warning messages (Australian Disaster Resilience Handbook Collection, Guideline 1). Australian Disaster Resilience Handbook Collection. Australian Institute for Disaster Resilience, Australia.
Number of full-text downloads 76

Murphy, Joe, Rutland, Kaylee, Dyson, Joanne, Leck, Amanda, Rundle, Sascha, , , & other, and (2018) Public information and warnings (Australian Disaster Resilience Handbook Collection, Handbook 16). Australian Disaster Resilience Handbook Collection. Australian Institute for Disaster Resilience, Australia.
Number of full-text downloads 143

(2004) Destination Marketing Organisations. Advances in Tourism Research series. Elsevier, Oxford, United Kingdom.

(2018) Tourism marketing for small businesses. Goodfellow Publishers, United Kingdom.

, Bedggood, Rowan, , Swinton, Tim, , O’Mahony, Ciaran, Pervan, Flynn, & Willand, Nicola (2017) Power Shift Project One: Driving Change – Identifying what Caused Low-Income Consumers to Change Behaviour (Final Report). Queensland University of Technology, Brisbane.

, , , , , , & (2023) Benchmarking Customer Priorities and Trust: Report. Reliable, Affordable Clean Energy for 2030 (RACE for 2030). Queensland University of Technology, Brisbane, Qld.
Number of full-text downloads 93

, Kuch, Declan, Riedy, Chris, Gardner, John, Chong, Heap Yih, Niklas, Sarah, , Flew, Terry, , , , Minunno, Roberto, Amin, Ruhul, Goulding, Benjamin, , & (2021) E1 Theme: Trust-building for collaborative win-win customer solutions - Opportunity Assessment Roadmap Report. RACE 2030 (CRC for Renewable Affordable and Clean Energy), Haymarket, NSW.

, Reidy, Christopher, Gardner, John, Chong, Heap Yih, Kuch, Declan, Niklas, Sarah, , Flew, Terry, , , , , , Minunno, Roberto, Amin, Ruhul, & Goulding, Benjamin (2021) The Opportunity for building and measuring trust in the energy sector - RACE for 2030 Summary Report.
Number of full-text downloads 29

, Riedy, Chris, Gardner, John, Chong, Heap Yih (John), Kuch, Declan, Niklas, Sarah, , , , , , , , Minunno, Roberto, Amin, Ruhul, & Goulding, Benjamin (2021) Trust building for collaborative win-win customer solutions in the energy sector: RACE 2030 Insights, Gaps and Opportunities Overview. Queensland University of Technology, Brisbane, Australia.
Number of full-text downloads 234

Solomon, Michael, Dann, Susan, Dann, Stephen, & (2007) Consumer Behaviour: Buying, Having, Being. Pearson Education Australia, Asia, China.

Solomon, Michael, , & Previte, Josephine (2019) Consumer behaviour: buying, having, being (4th Edition). Pearson Education, Australia.

Solomon, Michael, , & Previte, Josephine (2010) Consumer behaviour: buying, having, being [2nd edition]. Pearson Education, Australia.

Solomon, Michael, , & Previte, Josephine (2013) Consumer behaviour: buying, having, being [3rd edition]. Pearson Education, Australia.

Spears, Barbara, Taddeo, Carmel, Barnes, Alan, Collin, Phillipa, Swist, Teresa, , Scrimgeour, Margaret, & Razzell, Mark (2015) 'Appreciate a mate': Helping others to feel good about themselves: Safe and Well Online: A report on the development and evaluation of a positive messaging social marketing campaign for young people. Young and Well Cooperative Research Centre, Australia.
Number of full-text downloads 205

Spears, Barbara, Taddeo, Carmel, Barnes, Alan, Scrimgeour, Margaret, Collin, Phillipa, , & Razzell, Mark (2015) Keep it tame: Promoting respect online: Evaluating the design, engagement and impact of a social marketing approach aimed at 12 to 18 year olds. Young and Well Cooperative Research Centre, Australia.
Number of full-text downloads 382

(2008) Advertising and New Media. Routledge, United Kingdom.

Stead, Martine, , Holme, Ingrid, Moodie, Crawford, Hastings, Gerald, & Angus, Kathryn (2009) Changing attitudes, knowledge and behaviour: A review of successful initiatives. Joseph Rowntree Foundation, United Kingdom.

Sunstein, Cass, Altieri, Elena, Kim, Melanie, Augusta Carrasco, Maria, Chadborn, Tim, Gauri, Varun, George, Gavin, , Houéto, David, Kutalek, Ruth, Laverack, Glenn, Makki, Fadi, Martinus, Ammaarah, Mekheimar, Shahinaz, Michie, Susan, Nagyova, Iveta, Omer, Saad, Rimal, Rajiv, Smith, Jana, Thomas, Beena, Varazzani, Chiara, Vyas, Archna, Wamoyi, Joyce, & other, and (2020) Behavioural considerations for acceptance and uptake of COVID-19 vaccines: WHO technical advisory group on behavioural insights and sciences for health, meeting report, 15 October 2020. World Health Organization, Geneva, Switzerland.
Number of full-text downloads 128

& (2013) Submission to House Standing Committee on Infrastructure and Communications inquiry into IT Pricing. House of Representatives Standing Committee on Infrastructure and Communications, Australia.
Number of full-text downloads 186

Taylor, Mel, Miller, Fiona, , , Ryan, Barbara, King, Rachel, Narwal, Harriet, Miller, Madeleine, Dabas, Dipika, & Simon, Helga (2023) Community experiences of the January-July 2022 floods in New South Wales and Queensland: Final report: Policy-relevant themes. Natural Hazards Research Australia, Melbourne, Vic.
Number of full-text downloads 93

Taylor, Mel, Miller, Fiona, , , Ryan, Barbara, King, Rachel, Narwal, Harriet, Miller, Madeleine, Dabas, Dipika, & Simon, Helga (2023) Community experiences of the January-July 2022 floods in New South Wales and Queensland: Summary Report. Natural Hazards Research Australia, Melbourne, Vic.
Number of full-text downloads 30

Wilks, Linda, , Eadie, Douglas, & MacAskill, Susan (2009) Mapping exercise report on self regulation. Institute for Social Marketing, The Open University and University of Stirling, United Kingdom.

Chapter in Book, Report or Conference volume

, , & (2021) A model of destination image for transformative travel. In Collection of TTRA 2021 Research Papers and Abstracts: 51st Annual Travel and Tourism Research Association International Conference. Travel and Tourism Research Association, United States of America.
Number of full-text downloads 147

(2004) Developed country firm's partner selection criteria for international joint ventures in developing countries: A study of Australian joint ventures in Malaysia. In Kedia, B, Ahmed, Zafar U, & Michelson, C (Eds.) Advances in Global Business Research. Academy for Global Business Advancement, New Delhi, India, pp. 184-190.

(2002) Partners' complementary resources and performance of international joint venture. In Renforth, W (Ed.) ANZIBA Proceedings of the 2002 Annual Conference - Assessing International Business Theory and Practice. Queensland University of Technology, Brisbane, Australia, pp. 1-11.

& Julian, Craig (2004) Export incentives and their effect on export marketing performance. In Rao, C P, Ahmed, Zafar U, & Varadarajan, Rajan (Eds.) Advances in Global Business Research. Academy for Global Business Advancement, New Delhi, India, pp. 109-113.

& (2005) Conceptualization of the Antecedents of Importer Commitment: A Framework of Future Research. In Rao, C P, Ahmed, Zafar U, & Varadarajan, Rajan (Eds.) Advances in Global Business Research. Academy for Global Business Advancement, New Delhi, India, pp. 354-361.

& (2005) Causal Effects of Export Promotion on Internal Determinants of Firm Export Performance: Empirical Evidence from a Developing Country. In Troilo, G (Ed.) Rejuvenating Marketing: Contamination, Innovation, Integration. Universita Bocconi, Italy, Milan, pp. 1-8.

& (2004) Direct and Indirect Impact of Export Promotion Programs on Export Performance. In Wiley, Jim (Ed.) Proceedings of the Australian and New Zealand Marketing Academy Conference. ANZMAC, New Zealand, pp. 1-8.

& (2005) Impact of Government Export Assistance on Internationalization of Developing Country Firms: An Empirical Assessment. In Edwards, R (Ed.) 'The Impact of Multinational Enterprises on the Business and Social Environment' and 'Trade Agreements in the Asian Region'. Monash University, CD Rom, pp. 1-20.

Anderson, Mark, , & Kriz, Anton (2013) An open-systems perspective of mental health services. In Kandampully, J (Ed.) Service management in health and wellness services. Kendall Hunt Publishing Company, United States of America, pp. 121-135.

(2009) Choosing 'interesting' research methods and facing the challenges of publication. In Luxton, S (Ed.) Proceedings from the Australian and New Zealand Marketing Academy Conference 2009. Promaco Conventions Pty Ltd, Australia, pp. 1-7.
Number of full-text downloads 296
Number of citations in Web of Science® 21

& (2007) Extending Holt's (1995) Typology of Consumption to Examine The Marketing Domain in Experiential Consumption. In Thyne, M, Deans, K R, & Gnoth, J (Eds.) ANZMAC 2007 Conference Proceedings and Refereed Papers. University of Otago, School of Business, CD Rom, pp. 3015-3022.
Number of full-text downloads 8,086

& (2009) Students' perceptions, experiences and beliefs about facebook in subjects at an Australian university. In Luxton, S (Ed.) Proceedings from the 'Australia and New Zealand Marketing Academy Conference 2009'. Promaco Conventions Pty Ltd, Australia, pp. 1-6.
Number of full-text downloads 317

& (2004) Taking an Experiential View of Consuming Mobile Phones. In Wiley, Jim (Ed.) Proceedings of the Australian and New Zealand Marketing Academy Conference. Victoria University, Wellington, New Zealand, pp. 1-8.

, , & (2005) Emotions in the Experiential Consumption of Mobile Phones. In Purchase, S (Ed.) ANZMAC (Australian and New Zealand Marketing Academy Conference) 2005: Broadening the Boundaries: Conference Proceedings. University of Western Australia Business School, Australia, pp. 18-25.

, , Cacho-Elizondo, Silvia, & Tossan, Vesselina (2010) Examining the gendered aspects of consumer acceptance of an SMS-assisted smoking cessation program. In Rundle-Thiele, S & Russell-Bennett, R (Eds.) Connecting Thought and Action: proceedings of the 2010 International Nonprofit and Social Marketing Conference. Faculty of Business, Queensland University of Technology, Australia, pp. 9-13.

, , & (2006) Consumer Appraisals of Mobile Marketing Communications. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings. Australian and New Zealand Marketing Academy, CD Rom, pp. 1-7.
Number of full-text downloads 134

, , Tossan, Vesselina, & Cacho-Elizondo, Silvia (2010) Using TAM to examine consumer acceptance of a mobile phone assisted smoking cessation program in Australia. In Ritter, T, Beckmann, S, & Ringberg, T (Eds.) Conference proceedings - 39th EMAC Conference : The Six Senses - The Essentials of Marketing. Copenhagen Business School, Denmark, pp. 1-8.
Number of full-text downloads 272

, , & (2013) Consumer engagement with eHealth information through smartphones and tablets: An Australian perspective. In Rodrigues, J P C (Ed.) Proceedings of the 2013 IEEE 15th International Conference on e-Health Networking, Applications and Services (Healthcom 2013). Institute of Electrical and Electronics Engineers Inc., United States, pp. 523-527.
Number of full-text downloads 787

, , & (2014) Contextualising co-creation of value in electronic personal health records. In Ma, H P & Rodrigues J, J P C (Eds.) Proceedings of the 16th International Conference on E-health Networking, Application and Services. IEEE Communication Society, United States of America, pp. 375-380.
Number of full-text downloads 271
Number of citations in Scopus 4
Number of citations in Web of Science® 1

, , & (2009) The effect of brand extensions on parent-brand relationship quality. In Luxton, S (Ed.) Proceedings from Australian and New Zealand Marketing Academy Conference 2009: Sustainable Management and Marketing. Promaco Conventions Ptd Ltd, Australia, pp. 1-9.
Number of full-text downloads 3,071

& (2007) The Co-Evolution of Safety Cultures and Crisis Management Capacities in Maritime Trading Systems. In Bell, M, Evans, A, & Bichou, K (Eds.) Risk Management in Port Operations, Logistics and Supply Chain Security. Informa Law, United Kingdom, pp. 205-219.

(2005) Addressing Concerns about Legitimacy: A Case Study of Social Responsibility Reporting in the Australian Banking Industry. In Troilo, G (Ed.) Rejuvenating Marketing: Contamination, Innovation, Integration: Proceedings of the 34th European Marketing Academy Conference (EMAC). Universita Bocconi, Italy, pp. 1-9.
Number of full-text downloads 1,152

(2007) From personal and interpersonal influence to impersonal influence: A role for media and legitimacy in relationship management. In Duhe, S (Ed.) New Media and Public Relations. Peter Lang Publishing, United States of America, New York, New York, pp. 43-55.

(2004) Making a difference after all - the relationship between media and strategic public relations. In Australian and New Zealand Communication Association. Website, pp. 1-12.

(2011) Public relations and corporate social responsibility. In May, S, Ihlen, O, & Bartlett, J (Eds.) The Handbook of Communication and Corporate Social Responsibility. Wiley-Blackwell Publishing, United Kingdom, pp. 67-86.
Number of citations in Scopus 30

(2005) Strategic use of media in public relations: Relationships between media coverage, public relations and organizational strategy. In Nussbaum, J (Ed.) International Communication Association Conference 2005. International Communication Association, United States of America, pp. 1-25.
Number of full-text downloads 2,508

(2004) Understanding legitimacy in a changing global economy. In Cope, B & Kalantzis, M (Eds.) `Knowledge and Culture': Organisational Intangibles and their Tangible Value Proceedings from the Management Conference 2004. Common Ground, Australia, Victoria, Altona, pp. 355-360.

& Bartlett, George (2012) Kaleidoscopes and contradictions: The legitimacy of social media for public relations. In Duhe, S (Ed.) New Media and Public Relations, 2nd Edition. Peter Lang Publishing, United States of America, pp. 13-20.

& (2011) Management, communication, and corporate social responsibility. In May, S, Ihlen, O, & Bartlett, J (Eds.) The Handbook of Communication and Corporate Social Responsibility. Wiley-Blackwell Publishing, United Kingdom, pp. 47-66.
Number of citations in Scopus 37

& Golob, Ursa (2006) CSR Reporting in Australia and Slovenia: A Comparative Study. In Podnar, K & Janeie, Z (Eds.) Proceedings of the 11th International CMC-conference on Corporate and Marketing Communications. University of Ljubljana, Slovenia, Ljubljana, pp. 1-12.
Number of citations in Web of Science® 203

, , & Bartlett, George (2017) Governance. In Scott, C & Lewis, L (Eds.) The international encyclopedia of organizational communication. Wiley-Blackwell, United Kingdom, pp. 1025-1033.

& (2021) Public relations and legitimacy. In Valentini, Chiara (Ed.) Public Relations. De Gruyter Mouton, Germany, pp. 107-122.

, May, Steve, & Ihlen, Oyvind (2012) Organisations behaving badly - The role of communication in understanding CSI and CSR. In Sun, W, Tench, R, & Jones, B (Eds.) Corporate social irresponsibility: A challenging concept [Volume 4: Critical Studies on Corporate Responsibility, Governance and Sustainability]. Emerald Group Publishing, United Kingdom, pp. 157-174.
Number of citations in Scopus 1

, Pallas, Josef, & Frostenson, Magnus (2013) Reputation and legitimacy: accreditation and rankings to assess organizations. In Carroll, C E (Ed.) The handbook of communication and corporate reputation. John Wiley & Sons, United States, pp. 530-544.
Number of citations in Scopus 10

, , & (2009) Towards a model of the institutional logics of climate change. In Okereke, C (Ed.) Proceedings of EGOS 2009: 25th European Group of Organisational Studies Conference. European Group of Organizational Studies, Germany, pp. 1-14.
Number of full-text downloads 854

& (2003) Communicating with Employees in Crisis: Protecting Your Reputation Through Effective Employee Communication. In Flew, Terry, Jacobs, Joanne, & Hatcher, Caroline (Eds.) Proceedings, Australian and New Zealand Communication Association Conference ANZCA03: Designing Communication for Diversity. Aust & NZ Comm Assoc & the BGSB, QUT, Australia, Queensland, Brisbane, pp. 1-10.

(2008) Corporate social responsibility. In Donsbach, Wolfgang (Ed.) The International Encyclopedia of Communication. Blackwell.
Number of full-text downloads 363

& Pallas, Josef (2016) Accreditation and certification. In Carroll, Craig (Ed.) The SAGE Encyclopedia of Corporate Reputation. Sage, Thousand Oaks, CA.

, Coote, Len, & (2006) Self-Service Technology, Satisfaction and Consumer Retention. In Avlonitis, G, Papavassiliou, N, & Papastathopoulou, P (Eds.) Conference Proceedings of the 35th EMAC Conference. Athens University of Economics and Business, CD Rom, pp. 1-9.
Number of full-text downloads 678
Number of citations in Web of Science® 74

& Coote, Leonard (2002) Attributes of service delivery modes and their impact on consumer satisfaction. In Shaw, R N, Adam, S, & McDonald, H (Eds.) Proceedings of the 2002 Australian and New Zealand Marketing Academy Conference. Deakin University, Australia, Victoria, Melbourne, pp. 561-568.
Number of full-text downloads 310

, Coote, Leonard, & (2007) High Tech Versus High Touch: Consumer Impressions Of Service Delivery Experiences. In Engilbertsson, H (Ed.) 2007 36th European Marketing Academy Conference. Prentmet ehf, Iceland, pp. 1-9.
Number of full-text downloads 103

, Coote, Leonard, & Rudd, John (2004) The use of technology-based self-service on assessments of consumer satisfaction and consumer commitment. In Munuera, J (Ed.) Proceedings of the 33rd European Marketing Academy Conference 2004. European Marketing Academy (EMAC), Belgium, pp. 1-8.
Number of full-text downloads 242

& (2010) Developing reflective practitioners online: The business of blogs in work integrated learning. In Stonely, P (Ed.) Proceedings of the 2010 World Association for Cooperative Education Conference. World Association for Cooperative Education, United States, pp. 1-12.
Number of full-text downloads 778

& (2005) An Exploration of Frontline Staff Service Orientated Behaviours. In Purchase, S (Ed.) ANZMAC 2005: Broadening the Boundaries: Conference Proceedings. University of Western Australia Business School, Australia, pp. 9-16.
Number of full-text downloads 151

Beatson, Amanda & (2004) The impact of service orientation on relationship quality and future intentions. In Wiley, J & Thirkell, P (Eds.) Proceedings of the Australian and New Zealand Marketing Academy Conference 2004. Victoria University of Wellington, CD ROM, pp. 1-9.
Number of full-text downloads 152

, , Gudergan, Siegfried, & Worthington, Steve (2007) The Role of Employee-Company Identification In Employees' Pro-Service Behaviours: A Preliminary Study. In Lomax, W, Riley, F, & Robinson, H (Eds.) Academy of Marketing Conference 2007. Kingston Business School, United Kingdom, pp. 1-12.

, , Rudd, John, Lee, Nick, & Souchon, Anne (2005) Self-Service Technology, Consumer Satisfaction and Consumer Commitment: A Multigroup Investigation. In Ui Ghallachoir, K (Ed.) Marketing: Building Business, Shaping Society: Academy of Marketing Conference Proceedings. Dublin Institute of Technology, CD Rom, pp. 1-13.
Number of full-text downloads 249

, , Rudd, John, Souchon, Anne, & Cadogan, John (2005) An Exploration of a Metaconstruct of Relationship Quality. In Ui Ghallachoir, K (Ed.) Marketing: Building Business, Shaping Society: Academy of Marketing Conference Proceedings. Dublin Institute of Technology, CD Rom, pp. 1-12.
Number of full-text downloads 64

Beede, Park, Boddewyn, Jean, Dickinson, Sonia, , Mortimer, Kathy, & Waller, David (2016) Towards a global framework for advertising self regulation. In Campbell, Colin & Ma, Junzhao Jonathon (Eds.) Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing: Proceedings of the 2013 World Marketing Congress. Springer, Cham, Switzerland, pp. 620-621.
Number of full-text downloads 49

(2003) Communication in services marketing. In McColl-Kennedy, J R (Ed.) Services Marketing. John Wiley & Sons, Australia, pp. 236-267.
Number of citations in Scopus 3

, , & Hartel, Charmine (2005) It's Not About The Money! Key Drivers of Satisfaction With Government Third-Party Complaint Handling. In Hall, J & Rentschler, R (Eds.) 2nd Australasian Nonprofit and Social Marketing Conference. Bowater School of Management, Deakin University, Australia, Victoria, Melbourne, pp. 1-8.

, Hartel, Charmine, Worthington, Steve, & Dickson, Paul (2006) A Functional Approach to Brand Loyalty: An Exploratory Study. In Avlonitis, G J, Papavassiliou, N, & Papastathopoulou, P (Eds.) Sustainable Marketing Leadership: Proceedings of the 35th EMAC Conference. European Marketing Academy, CD Rom, pp. 1-7.
Number of full-text downloads 111

(2009) How do retailers from emerging markets internationalize? The case of Chilean retailers. In Evans J, J (Ed.) Retailing 2009: Strategic Challenges and Opportunities in Uncertain Times: Special Conference Series Volume XII 2009. Academy of Marketing Science, United States, pp. 30-35.
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(2009) How service companies from emerging markets overcome constrains to internationalisation barriers: Evidence from Chilean services firms. In Brenes, E & Vasconcelos, F (Eds.) Proceedings of the Strategic Management in Latin America Conference. http://www.fgv.br/gvestrategia/, Brazil, pp. 1-33.
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(2008) Investigating the Main Barriers and Key Success Factors of Consumer Service Exporters: Lessons from Australian Tourism and Education Sectors. In Robinson, T & Christensen, M (Eds.) 16th Annual Conference on Pacific Basin Finance, Economics, and Management. Queensland University of Technology, CD Rom, pp. 1-8.
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(2008) Inward Internationalisation of Consumer Services: Lessons from Australian Educational Firms. In Perks, K J & Shukla, P (Eds.) Marketing Landscapes: A Pause for Thought - 37th EMAC Conference Proceedings. University of Brighton, United Kingdom, pp. 1-10.
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(2009) On the internationalisation of firms form emerging markets: An exploratory study. In Rose, E & Fisher, G (Eds.) The Future of Asia-Pacific Business: Beyond the Crisis Proceedings of the ANZIBA Conference 2009. CD-ROM, Australia, pp. 1-25.
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(2007) Retail Internationalisation of Emerging Markets: Case Study Evidence of a Chilean Retailer. In Thyne, M, Deans, K R, & Gnoth, J (Eds.) ANZMAC 2007 Conference Proceedings and Refereed Papers. University of Otago, School of Business, CD Rom, pp. 1322-1329.
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, , & (2012) Brand loyalty in the Australian wine industry. In Rita, P (Ed.) Proceedings of the 41st European Marketing Academy Conference. European Marketing Academy, Belgium, pp. 1-7.
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& (2009) Australia's brand equity as a tourism destination for Latin American consumers. In Luxton, S (Ed.) Proceedings from the Australia and New Zealand Marketing Academy Conference 2009: Sustainable Marketing and Management. Promaco Conventions Pty Ltd, Australia, Western Australia, Bateman, pp. 1-8.
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& (2010) An application of the CBBE model to assess brand loyalty for a long haul travel destination. In Ko, E (Ed.) Proceedings of the 2010 Global Marketing Conference. Korean Academy of Marketing Science, Korea, pp. 1-23.
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& (2009) Importer relationship performance in Latin America: The role of trust and commitment. In Brenes, E & Vasconcelos, F (Eds.) Proceedings of the Strategic Management in Latin America Conference. http://www.fgv.br/gvestrategia/, Brazil, pp. 1-35.
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& Vinuela, Magdalena (2007) Dimensions of convenience in a Latin American retail context: evidence in Chile. In Donoso, P, Woodside, A, & Crittenden V, V (Eds.) Proceedings of the 2nd International Conference On Strategic Management in Latin America. Pontificia Universidad Catholica de Chile, Chile, pp. 1-21.
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Bloxsome, Ellen, , Pope, Nigel, & Voges, Kevin (2007) The pornography and erotica industries: Lack of research and a need for a research agenda. In Wymer, W (Ed.) Proceedings of the 2007 International Nonprofit and Social Marketing Conference. Griffith University, Australia, Queensland, Southbank, pp. 196-205.
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Bogueva, Diana, Marinova, Dora, & (2023) Improving health and nutrition behavior through a social marketing campaign. In Ghosh, Dilip, Bogueva, Diana, & Smarta, R. (Eds.) Nutrition Science, Marketing Nutrition, Health Claims, and Public Policy. Elsevier, London, UK, pp. 195-212.

& O'Cass, Aron (2006) A Cross-Cultural Examination of Product Involvement, Purchase Decision Involvement and Information Search Related to Food. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings. Australian and New Zealand Marketing Academy, CD Rom, pp. 1-8.

& Bernard, Lee (2008) Service Quality: A study of retail service encounters in Hong Kong. In Perks, K J & Shukla, P (Eds.) Marketing Landscapes: A Pause for Thought - 37th EMAC Conference Proceedings. University of Brighton, United Kingdom, pp. 1-8.
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(2009) Macroentrepreneurship: an expanded contact for entrepreneurship. In Campbell C, C (Ed.) Proceedings of the 14th Biennial World Marketing Congress: Marketing in Transition: Scarcity, Globalism and Sustainability. Academy of Marketing Science, United States, pp. 1-10.
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(2005) Competing in the New Economy through Large Scale Collaborative Ventures (LSCV): a Strategic Marketing Approach Based on a Study of the Multifunction Polis. In Zotos, Yorgos & Ziamou, Paschalina (Eds.) 9th International Conference on Marketing and Development. Aristotle University of Thessaloniki School of Economics, Thessaloniki, Greece, pp. 1-14.

(2007) Innovation and The City. In Thyne, M, Deans, K, & Gnoth, J (Eds.) ANZMAC 2007 Conference Proceedings and Refereed Papers. University of Otago, School of Business, CD Rom, pp. 888-894.
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(2005) Issues in Marketing Research Methodology and Design Selection. In Troilo, G (Ed.) Rejuvenating Marketing: Contamination, Invigoration, Integration: Proceedings of the 34th European Marketing Academy Conference. Universita Bocconi and EMAC, Italy, pp. 1-8.

(2005) Promoting Economic Development and International Attractiveness through Large Scale Collaborative Ventures (LSCV): A Strategic Marketing Approach Based on a Study of the Multifunction Polis (MFP) Feasibility Study. In Edwards, R (Ed.) The 2005 Australia and New Zealand International Academy of Business (ANZIBA) Conference: Conference Proceedings. Monash University, CD Rom, pp. 1-18.

(2003) Study Tour Programs: Enriched Learning Using the Extra Curricula. In Kennedy, Rachel (Ed.) Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. School of Marketing, University of South Australia, Australia, South Australia, Adelaide, pp. 1330-1336.

Brown, Mark, Muchira, Rose, & (2005) Privacy concerns and purchase of travel product online. In Frew, A J (Ed.) Information and Communication Technologies in Tourism 2005: Proceedings of the International Conference in Innsbruck, Austria, 2005. Springer, Austria, pp. 285-295.
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& O'Cass, Aron (2003) The effect of animosity and consumer ethnocentrism on willingness to buy foreign wine by Australian consumers. In Lewin, J (Ed.) Proceedings of the 2003 World Marketing Congress. Marketing across Borders and Boundaries: Understanding Cross-Functional and Inter-Disciplinary Interfaces Within an Increasingly Global Environment. Academy of Marketing Science, United States of America, Louisiana, Ruston, pp. 261-265.

& O'Cass, Aron (2004) The effect of consumer risk perceptions and information search on willingness to buy GM food products: a cross cultural analysis. In Wiley, J & Thirkell, P (Eds.) Proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference 2004. The Australian and New Zealand Marketing Academy, Australia, pp. 1-7.
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Bruhn, Manfred, Eichen, Falko, Hadwich, Karsten, & (2012) Conceptualizing and measuring brand relationship quality. In Fournier, S, Breazeale, M, & Fetscherin, M (Eds.) Consumer-brand relationships: Theory and practice. Routledge, United Kingdom, pp. 165-185.
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& Dann, Stephen (2006) Motivations for Volunteering: Exploring the Drivers of Volunteer in the Case of Equestrian Sport Motives, Barriers and Profiles. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings. Australian and New Zealand Marketing Academy, CD ROM, pp. 1-8.

& Dann, Stephen (2006) Participation in Equestrian Sport: Motives, Barriers and Profiles. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings. Australian and New Zealand Marketing Academy, CD ROM, pp. 1-7.

& (2006) Communication Trends to Non-Profits. In Anyanwu, C (Ed.) Empowerment, Creativity and Innovation: Challenging Media and Communication in the 21st Century. Australia and New Zealand Communication Association and the University of Adelaide, Australia, South Australia, Adelaide, pp. 1-11.

& (2019) Conceptualizing health consumer engagement: An extended framework of resource integration, co-creation and engagement. In Hollebeek, L D & Sprott, D E (Eds.) Handbook of Research on Customer Engagement. Edward Elgar Publishing, United Kingdom, pp. 470-492.
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Buultjens, Jeremy, , Graham, Sasha, & Carson, Dean (2005) Public sector initiatives for aboriginal small business development in tourism. In Ryan, Chris & Aicken, Michelle (Eds.) Indigenous Tourism: The Commodification and Management of Culture. Elsevier, Oxford, UK, pp. 127-147.
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Campbell, John, Boell, Sebastian, , & Cecez-Kecmanovic, Dubravka (2013) Temporal aspects of telework and its impact on work-family conflict. In Deng, H & Standing, C (Eds.) Proceedings of the 24th Australasian Conference on Information Systems (ACIS). RMIT University, Australia, pp. 1-10.
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Campbell, John & (2013) Development of a decision support system for collective stock market intelligence. In Deng, H & Standing, C (Eds.) Proceedings of the 24th Australasian Conference on Information Systems (ACIS). RMIT University, Australia, pp. 1-9.

Campbell, John, , & Straub, Detmar (2016) Theorizing communicative practices within financial internet discussion sites. In Mooney, J & Fitzgerald, B (Eds.) Proceedings of the 37th International Conference on Information Systems (ICIS 2016). Association for Information Systems (AIS), http://aisel.aisnet.org/, pp. 1-11.

, , , & (2008) Engaging Staff and Students with Graduate Attributes Across Diverse Curricular Landscapes. In Duff, A, Quinn, D, Green, M, Andre, K, Ferris, T, & Copeland, S (Eds.) Proceedings ATN Assessment Conference 2008: Engaging Students in Assessment. Open Journal Systems, Australia, pp. 1-11.
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, , , , Marston, Greg, & (2020) Connecting the dots for seamless journeys to work: From lived experiences to seamless scenarios of mobility. In Christer, Kirsty, Craig, Claire, & Chamberlain, Paul (Eds.) Proceedings of the 6th International Conference on Design4Health: Amsterdam, 2020. Vol. 1. Sheffield Hallam University, United Kingdom, pp. 94-103.
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, , , , , & Marston, Gregory (2020) Seamless journeys to work: A multifaceted approach to exploring daily journeys to work experiences of young people with disabilities. In Boess, Stella, Cheung, Ming, & Cain, Rebecca (Eds.) Proceedings of DRS2020 Synergy: Co-Creation. Vol. 3. Design Research Society (UK), London, pp. 1201-1215.
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, , & (2009) The rise of smart consumers. In Luxton, S (Ed.) Proceeding from the 'Australia and New Zealand Marketing Academy Conference 2009 : Sustainable Management and Marketing Conference. Promaco Conventions Pty Ltd, Australia, pp. 1-9.

Chia, Joy & (2009) Financial public relations. In Xavier, R & Sheehan, M (Eds.) Public Relations Campaigns. Oxford Univeristy Press, Australia, Victoria, South Melbourne, pp. 128-146.

, Cornwell, T, & (2005) A Theoretical Framework for Analysis of Image Transfer in Multiple Sponsorships. In Purchase, S (Ed.) ANZMAC 2005: Broadening the Boundaries: Conference Proceedings. University of Western Australia Business School, Australia, pp. 17-25.

Chon, Myoung-Gi, , Lee, Hyelim, & Kim, Jeong-Nam (2023) Situational theory of problem solving (STOPS): A foundational theory of publics and its behavioral nature in problem solving. In Botan, Carl & Sommerfeldt, Erich (Eds.) Public Relations Theory III: In the Age of Publics. Routledge, New York, NY, pp. 58-76.
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Cornwell, T, , & Roy, Donald (2007) Sponsorship-linked marketing: Opening the black box. In Owens, D L, Keillor, B D, & Hausknecht, D R (Eds.) Marketing in the 21st Century: Integrated Marketing Communication, Volume 4. Praeger, United States of America, pp. 241-280.
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(2006) Domestic and Export Marketing of Auracaria Timber. In Herbohn, J L & Harrison, S R (Eds.) Sustainable Forest Industry Development in Tropical North Queensland. Cooperative Research Centre for Tropical Rainforest Ecology, Australia, pp. 155-161.

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(2005) Trufan: Role of Fandom As An Influence on Attitude. In Purchase, S (Ed.) ANZMAC 2005: Broadening the Boundaries: Conference Proceedings. University of Western Australia Business School, http://smib.vuw.ac.nz:8081/WWW/ANZMAC2005/index.html, pp. 69-74.

Dann, Stephen & (2006) (Pro)Active Ageing: Policy Implications of the Difference Between Motivational Reasons of Pre-50 and Post-50 Participant-Volunteers. In Hall, C & Hopkinson, C (Eds.) Social Change in the 21st Century 2006 Conference Proceedings. Queensland University of Technology, Australia, pp. 1-16.
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& Dann, Susan (2005) Lifestyle Sponsorship and Player Lifestyle Breach: Opportunity, Not Loss? In Hall, J & Rentschler, R (Eds.) 2nd Australasian Nonprofit and Social Marketing Conference. Bowater School of Management, Deakin University, Australia, Victoria, Melbourne, pp. 1-8.

, Dann, Susan, & Brown, John (2005) Australian Corporate Hospitality in Review. In Hall, J & Rentschler, R (Eds.) 2nd Australasian Nonprofit and Social Marketing Conference. Deakin Business School, Australia, Victoria, Melbourne, pp. 1-6.

Dann, Stephen, , , & Dann, Susan (2006) Female Entrepreneurship in Australia: Revisited. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings. Australian and New Zealand Marketing Academy, CD Rom, pp. 1-7.
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& (2005) The changing experience of Australian women entrepreneurs. In Fielden, Sandra L. & Davidson, Marilyn J. (Eds.) International Handbook of Women and Small Business Entrepreneurship. Edward Elgar Publishing, Cheltenham, U.K., pp. 193-205.
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Dasborough, Maree, Sinclair, Marta, , & Tombs, Alastair (2008) Measuring Emotion: Methodological Issues and Alternatives. In Cooper, C & Ashkansay, N (Eds.) Research Companion to emotion in Organizations. Edward Elgar Publishing, United Kingdom, pp. 197-208.
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Dickinson, Sonia, Waller, David, Mortimer, Kathy, & (2008) Advertising agency empowerment and the advertising self regulation process. In Denize, S, Sharma, N, & Spanjaard, D (Eds.) Proceedings of Australia and New Zealand Marketing Academy Conference 2008, Marketing: Shifting Focus from the Mainstream to Offbeat. Promaco Conventions Pty Ltd, Australia, pp. 1-7.
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Dietrich, Timo, Rundle-Thiele, Sharyn, , , , Leo, Cheryl, & Connor, Jason (2016) Segmenting Australian High School Students Utilising a Two-Step Cluster Analysis: Differential Effects Following the Game on Know Alcohol Program. In Petruzzellis, Luca & Winer, Russell S. (Eds.) Rediscovering the Essentiality of Marketing: Proceedings of the 2015 Academy of Marketing Science (AMS) World Marketing Congress. Springer, Cham, Switzerland, pp. 413-414.
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, , & (2007) Research In Consumer Misbehaviour: A Simulation Game Approach. In Thyne, M, Deans, K R, & Gnoth J, J (Eds.) Australia And New Zealand Marketing Academy 2007 Conference Proceedings And Refereed Papers. Department of Marketing, University of Otago, CD Rom, pp. 704-710.
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, Fry, Marie-Louise, & Previte, Josephine (2013) Using the model of goal-directed behaviour to understand responsible drinking. In Brodie, R (Ed.) Proceedings of the 2013 Australia and New Zealand Marketing Academy Conference. The University of Auckland Business School, University of Auckland, New Zealand, pp. 1-8.
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& (2010) Five tools to manage and prevent customer misbehaviour during service experiences. In Patti C, C, Rizzuto R, R, Henthorn J, J, & Arenstein S, S (Eds.) Customer Experience Management: Lessons and Insights for the Cable Industry. CableFax, United States of America, New York, New York, pp. 48-51.

, , & (2008) Love as a Commodity:Human Branding in the Online Dating Context. In Perks, K J & Shukla, P (Eds.) Marketing Landscapes: A Pause for Thought - 37th EMAC Conference Proceedings. University of Brighton, United Kingdom, pp. 1-8.

& Sullivan Mort, Gillian (2003) Examination of the influence of personal attributes on consumer use of m-services. In Tolo, M, Geursen, G, & Kennedy, R (Eds.) Proceedings of the 2003 Australian and New Zealand Marketing Academy Conference. Australian and New Zealand Marketing Academy, Australia, pp. 809-817.
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, , , & (2007) Designing a Game to Model Consumer Misbehavior. In Baba, A (Ed.) Situated Play: Proceedings of the Digital Games Research Association (DiGRA) 2007 Conference. JAPAX, Japan, pp. 482-488.
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& (2021) Centre for Behavioral Economics, Society, and Technology (BEST) at the Queensland University of Technology (QUT). In Fourali, Chahid & French, Jeff (Eds.) The Palgrave Encyclopedia of Social Marketing. Palgrave Macmillan, Cham, Switzerland, pp. 1-5.

Edwards, Marissa, , & Ashkanasy, Neal (2006) Employee Responses to Organisational Wrongdoing as Coping Strategies: A Process Model and Integrative Review. In Kennedy, J & Di Milia, L (Eds.) Proceedings of the 20th ANZAM Conference "Management: Pragmatism, Philosophy, Priorities". ANZAM, Australia, pp. 1-20.

(2003) Exploring New Approaches to Teaching Marketing Decision Making Using Immersive Virtual Reality. In Kennedy, Rachel (Ed.) Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. School of Marketing, University of South Australia, Australia, South Australia, Adelaide, pp. 1394-1399.

(2002) The Dynamics of Cultural Evolution in Organisational Populations. In Hawaii International Conference on Social Sciences Conference Proceedings. University of Hawaii, Honolulu, USA, pp. 2-19.

(2003) Towards Identification of Cultural Structures in Weick's Model of Organising. In Wood, M, Yang, D, Pearman, W, & Gregson, T (Eds.) Proceedings of the Hawaii International Conference on Social Sciences. University of Hawaii, United States of America, pp. 2-25.

Everett, James & (2016) Inference and hypothesis in ethnographic studies. In Hackett, P (Ed.) Qualitative research methods in consumer psychology: Ethnography and culture. Routledge, United States of America, pp. 66-78.
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Filo, Kevin, Funk, Daniel, & (2007) Corporate social responsibility and sport event sponsorship. In Thyne, M, Deans, K, & Gnoth, J (Eds.) Reputation, Responsibility and Relevance: proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference 2007. Australian and New Zealand Marketing Academy (ANZMAC), Australia, pp. 2832-2839.
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Forrest, Edward, Murphy, Jamie, & (2006) Broadening the boundaries of academic publication - a follow-up and suggestion. In Ali, Y & van Dessel, M (Eds.) Proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference. Queensland University of Technology, CD ROM, pp. 1-7.
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, , , , & (2012) Please take out your phones: on the spot solicitation of student feedback in class. In Chua, C, Vasa, R, Huang, W, Farrell, V, Farrell, G, & Woodward, C (Eds.) Proceedings of the 24th Australian Computer-Human Interaction Conference (OzCHI 2012). Association for Computing Machinery, United States, pp. 150-153.

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, , , , , & (2012) Developing authentic professional knowledge through transformative community engagement in an interdisciplinary service learning project. In Campbell, M (Ed.) Collaborative education: Investing in the future - Proceedings of the 2012 Australian Collaborative Education Network (ACEN) National Conference. Australian Collaborative Education Network (ACEN), Australia, pp. 94-97.
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French, Sarah, Purchase, Sharon, & (2008) Factors influencing attendance at water polo events. In Denize, S, Sharma, N, & Spanjaard, D (Eds.) Proceedings of Australia and New Zealand Marketing Academy Conference 2008, Marketing: Shifting Focus from the Mainstream to Offbeat. Promaco Conventions Pty Ltd, Australia, pp. 1-6.
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Fullerton, Sam & (2010) Attitudes towards consumer transgressions in the marketplace. In Shepard, D (Ed.) Proceedings of Association of Marketing Theory and Practice Conference 2010. Georgia Southern University, United States, pp. 114-121.
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Fullerton, Sam & (2008) Comparing the ethical predisposition of university students in five English-speaking countries : an examination of 14 questionable business practices. In Riecken, G & Shepherd, D (Eds.) Proceedings of the Association of Marketing Theory and Practice 2008 Conference. Association of Marketing Theory and Practice, United States of America, pp. 1-12.
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Fullerton, Sam & (2007) The ethical predisposition of university students in Western Australia: 1997 vs. 2007. In Thyne, M, Deans, K R, & Gnoth, J (Eds.) Proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference. University of Otago, CD ROM, pp. 2421-2428.
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Fullerton, Sam, , & (2014) Consumer misbehavior: A concurrent look at the impact that the size of the victim and the size of the loss have on opinions regarding the acceptance or unacceptance of 12 questionable consumer actions. In Weiser, J & VanMeter, R (Eds.) Advances in Marketing: Transformational Marketing. Society for Marketing Advances, United States of America, pp. 19-26.
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Fullerton, Sam, , & Johnson-Morgan, Melissa (2010) Australian consumers' attitudes about sports sponsorship during an economic downturn. In Schwarz, E & Cianfrone, B (Eds.) Proceedings of the 8th Annual Sport Marketing Association Conference. Sport Marketing Association, United States, pp. 1-7.
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Funk, Daniel, , & Filo, Kevin (2008) Sportway toward sport event consumption. In James, J, Morgan, M J, & Summers, J (Eds.) Proceedings of Sport Marketing Association 6th Annual Conference. University of Southern Queensland, Australia, pp. 57-63.
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& (2003) The Certain, or the Unknown? Learner Choices and their Antecedents. In Kehoe, William J & Whitten, Linda K (Eds.) 2003 Proceedings of Advances in Marketing: Pedagogy, Philosophy and Processes. Society for Marketing Advances, United States of America, pp. 158-161.

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Gatfield, Terry & (2004) Marketing of Higher Education: Australia's New Export Phenomenon. In Mahony, G & Fisher, G (Eds.) Dynamism and Challenges in Internationalisation. Proceedings of the 2004 Annual Conference of the Australia-New Zealand International Business Academy. University of Canberra, Canberra, ACT, pp. 1-17.

Gatfield, Terry & (2004) Community Radio Broadcasting and Positioning. In Wiley, Jim & Thirkell, Peter (Eds.) Proceedings of the Australian & New Zealand Marketing Academy Conference. Website, New Zealand, pp. 1-6.

Gatfield, Terry & (2002) An Old Solution to a New Problem: Using the GE Screening Grid to Evaluate Marketing Opportunities Related to Sister State Agreements. In Bigne, Enrique, Johar, Vic, & Hassan, Salah (Eds.) Proceedings of the Multicultural Marketing Conference of the Academy of Marketing Science. The Academy of Marketing Science, University of Valencia, Valencia, Spain, pp. 93-105.

(2013) Establishing international networks: The internationalisation of Calleija Jewellers and their partnership with the exclusive Aston Martin. In Fletcher, R & Crawford, H (Eds.) International Marketing: An Asia-Pacific Perspective [6th Ed.]. Pearson Education Australia, Frenchs Forest, N.S.W, pp. 664-667.

(2013) The sweet aroma of success: Modification of products for new markets in the case of TORQ by Di Bella Coffee. In Fletcher, R & Crawford, H (Eds.) International Marketing : An Asia-Pacific Perspective [6th ed.]. Pearson Education Australia, French's Forest, N.S.W, pp. 680-683.

& (2012) International entrepreneurship for SME business growth : a resource and dynamic capability view of the firm : an internet context. In Proceedings of the 2012 Academy of International Business (AIB) Southeast Asia Regional Conference. pp. 1-17.
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, , & (2011) International entrepreneurial values elicited through repertory test and laddering analysis: An SME, internet-enabled tourism perspective. In Lim, N C (Ed.) Proceedings of the 2011 Academy of International Business (AIB) Southeast Asia Regional Conference. Hong Kong Institute of Business Studies (HKIBS), Lingnan University, Hong Kong, pp. 1-24.
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& (2012) Engaging social customers - Influencing new marketing strategies for social media information sources. In Liu, V, Lim, A, Wang, T, Siddiqui, S, Khachidze, V, & Cappuccio, S (Eds.) Contemporary Research on E-business Technology and Strategy: International Conference, iCETS 2012, Revised Selected Papers [Communications in Computer and Information Science, Volume 332]. Springer, Germany, pp. 25-40.
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& (2003) Critical Thinking: From the Online Environment to the Multicultural Classroom. In Flew, Terry, Jacobs, Joanne, & Hatcher, Caroline (Eds.) Proceedings, Australian and New Zealand Communication Association Conference ANZCA03: Designing Communication for Diversity. Aust & NZ Comm Assoc & the BGSB, QUT, Australia, Queensland, Brisbane, pp. 1-10.
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Goggin, Gerard & (2008) Mobile messaging and the crisis in participation television. In Rossler, P, Hoflich, J, & Hartmann, M (Eds.) After the Mobile Phone? Social Changes and the Development of Mobile Communication. Frank and Timme, Germany, pp. 55-68.

, Hastings, G., McDermott, L., & Evans, W.D. (2008) Building brands with competitive analysis. In Evans, W.D. & Hastings, G. (Eds.) Public health branding: Applying marketing for social change. Oxford University Press, Oxford , UK, pp. 73-90.
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, McDermott, L., & Hastings, G. (2008) Critical issues in social marketing: A review and research agenda. In Sargeant, Adrian & Wymer, Walter (Eds.) The Routledge Companion to Nonprofit Marketing. Routledge (Taylor & Fancis), London, pp. 354-369.
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(2009) Assessing the cumulative impact of alcohol marketing on youth drinking. In Tinson, J (Ed.) Conducting research with children and adolescents: Design, methods and empirical cases. Goodfellow Publishers Ltd, United Kingdom, pp. 202-208.
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(2019) Critical social marketing: reflections, introspections, and future directions. In Varman, R, Higgins, M, Tadajewski, M, & Denegri-Knott, J (Eds.) The Routledge companion to critical marketing. Routledge, United Kingdom, pp. 83-97.
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, Hastings, Gerard, McDermott, Laura, & Siquier, Pierre (2007) The critical role of social marketing. In Critical Marketing: Defining the Field. Taylor and Francis AS, Amsterdam; London, pp. 159-177.
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& Oades, Lindsay (2017) Social marketing of wellbeing. In Slade, M, Oades, L, & Jarden, A (Eds.) Wellbeing, recovery and mental health. Cambridge University Press, United Kingdom, pp. 311-323.
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Grace, Margaret & (2002) Voices from Elsewhere: Empowering Electronic Conversations Among Women. In Leggett, S & Inayatullah, S (Eds.) Transforming Communication: Technology, Sustainability and Future Generations. Praeger, Westport, CT, USA, pp. 121-133.

Gray, Brendan, Carr, Anna, & (2007) Choosing Between Right and Right. In Thyne, M, Deans, K R, & Gnoth J, J (Eds.) Australia And New Zealand Marketing Academy 2007 Conference Proceedings And Refereed Papers. Department of Marketing, University of Otago, CD Rom, pp. 2810-2815.
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, Marks, Heath, , , , & Sanzogni, Louis (2010) Mobile technology for improved productivity: Analysis of an in-field trial at an Australian university. In Kinuthia, W & Marshall, S (Eds.) Educational Technology in Practice: Research and practical case studies from the field. Information Age Publishing, United States, pp. 273-281.

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Ng, Sandy, Dagger, Tracey, & (2005) The Antecedents And Consequences Of Customer Emotions In The Consumption Of Collective Mass Hedonic Services: A Conceptual Model. In Purchase, S (Ed.) ANZMAC 2005: Broadening the Boundaries: Conference Proceedings. University of Western Australia Business School, Australia, pp. 188-196.

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, , , & (2014) Customer journey and experience canvas. In Ekman, K & Laakso, M (Eds.) Proceedings of NordDesign 2014 Conference. Aalto Design Factory, Aalto University, Finland, pp. 406-415.
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O'Rourke, Anne-Maree, Belli, Alex, , & Septianto, Felix (2024) Enhancing e-Word-of-Mouth for LGBT+ Brands. In Arli, Denni & Robinson, Linda (Eds.) ANZMAC Conference 2024 Proceedings. Australian and New Zealand Marketing Academy (ANZMAC), Australia, p. 37.

(2007) Bringing Order Out Of Disorder: Exploring Complexity in Relief Supply Chains. In Laptaned, U (Ed.) Proceedings of the 2nd International Conference on Operations and Supply Chain Management: Regional and Global Logistics and Supply Chain Management. New UM Ad Co Ltd, CD Rom, pp. 1-6.
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(2006) Mobile Learning Environments: A Conceptual Overview. In Brown, A (Ed.) Learning on the Move: Proceedings of the Online Learning and Teaching Conference 2006. Queensland University of Technology, CD ROM, pp. 1-9.

Paluch, Stefanie & (2017) Leveraging pushed self-tracking in the health insurance industry: How do individuals perceive smart wearables offered by insurance organization? In Ramos, I, Krcmar, H, & Tuunainen, V (Eds.) Proceedings of the 25th European Conference on Information Systems (ECIS). Association for Information Systems (AIS), http://aisel.aisnet.org/ecis2017/, pp. 2732-2743.
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, , & (2010) An investigation of the key drivers of breastfeeding. In Rundle-Thiele, S & Russell-Bennett, R (Eds.) Connecting Thought and Action: proceedings of the 2010 International Nonprofit and Social Marketing Conference. Faculty of Business, Queensland University of Technology, Australia, pp. 148-152.

, , & (2010) The role of mother-centred factors influencing the complex social behaviour of breastfeeding: Social support and self-efficacy. In Ballantine, P & Finsterwalder, J (Eds.) Proceeding of the Australian and New Zealand Marketing Academy Conference 2010. University of Canterbury, New Zealand, pp. 1-9.
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(2005) The Mass Media at Work as a Guardian of Trust. In Low, L, Mills, C, & Matheson, D (Eds.) Communication at Work: 2005 Australia and New Zealand Communication Association Conference Proceedings (ANZCA05). ANZCA and University of Canterbury, New Zealand, pp. 1-13.
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& (2004) Making a Difference in Principal-Agent Relationships: The Role of Mass Media as Producer of Trust. In Dodd, B (Ed.) Making a Difference: Australian and New Zealand Communication Association Conference (ANZCA 2004). University of Technology, Sydney, Australia, pp. 1-13.
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, , & Broom, Glen (2005) Toward a Model of Organizational Legitimacy in Public Relations Theory and Practice. In Nussbaum, J (Ed.) International Communication Association Conference. International Communication Association, www.icahdq.org, pp. 1-22.
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, , & (2004) Exploring Definitional and Integrative Issues in IMC Education. In New Zealand & Victoria University of Wellington (Eds.) Proceedings of the Australian and New Zealand Marketing Academy Conference. www.vuw.ac.nz/anzmac, New Zealand, pp. 1-7.
Number of full-text downloads 1,382

(2003) Stimulating Higher Learning: An Educator-Learner Gap Analysis of Learning Tools. In Kennedy, Rachel (Ed.) Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. School of Marketing, University of South Australia, Australia, South Australia, Adelaide, pp. 1360-1367.

, , & (2003) Building a Brand Relationship with Voters: The Need for IMC within Political Parties. In Kennedy, Rachel (Ed.) Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. School of Marketing, University of South Australia, Australia, South Australia, Adelaide, pp. 2019-2025.
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& (2003) Internet Abandoned Cart Syndrome (ACS): The Application of Risk Perception. In Kennedy, Rachel (Ed.) Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. School of Marketing, University of South Australia, Australia, South Australia, Adelaide, pp. 1806-1815.

& (2004) A Model of Integrated Marketing Communications Implementation: The Mediating Role of Organizational Design in Firm Performance. In Munuera-Aleman, Jose L (Ed.) Proceedings of the 33rd EMAC Conference Worldwide. avalonps.com, Spain, pp. 1-6.

& (2004) Assessing the Efficacy and Implications of Self-Esteem Appeals in the Self-gifting Market. In Wiley, Jim (Ed.) Proceedings of the Australian and New Zealand Marketing Academy Conference. www.vuw.ac.nz/anzmac, New Zealand, pp. 1-8.

& (2008) Knowledge in advertising and B2B marketing communications: The search for the literature in a global environment. In Schellhase, R (Ed.) Proceedings of the 2008 Global Marketing Conference. Korean Academy of Marketing Science, Korea, pp. 1-21.
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, , & (2022) Inclusive Leadership Framework to Promote a Climate for Participation: A Framework to Address Inclusiveness, Tokenism, Equity, and the Advancement of Female Entrepreneurs. In Perez-Uribe, Rafael Ignacio, Ocampo-Guzman, David, & Moreno-Monsalve, Nelson (Eds.) Handbook of Research on Promoting an Inclusive Organizational Culture for Entrepreneurial Sustainability. IGI Global, Hershey, PA, pp. 86-109.

, , , & (2021) Biometrics, Benefits and Privacy Invasion Setting the Price. In Bove, Liliana L., Bell, Simon J., & Hito, Abraham (Eds.) Something Different: ANZMAC 2021, Conference Proceedings. University of Melbourne, Melbourne, Vic, pp. 173-179.
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, , & (2012) High-risk, high-stake relationships: building effective industry-university partnerships for Work Integrated Learning (WIL). In Campbell, M (Ed.) Collaborative education: Investing in the future - Proceedings of the 2012 Australian Collaborative Education Network (ACEN) National Conference. Australian Collaborative Education Network (ACEN), Australia, pp. 230-236.

& (2003) Self-Efficacy Determinant of Student Gaol Orientation: How Does the Learning Environment Influence This? In Kennedy, Rachel (Ed.) Celebration of Ehrenberg and Bass: Marketing Discoveries, Knowledge and Contribution. School of Marketing, University of South Australia, Australia, South Australia, Adelaide, pp. 1270-1278.

Pentecost, Robin & (2007) Differences Between Students and Non Students' Willingness to Donate to a Charitable Organisation. In Thyne, M, Deans, K R, & Gnoth, J (Eds.) ANZMAC 2007 Conference Proceedings and Refereed Papers. University of Otago, School of Business, CD Rom, pp. 1060-1066.
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Pentecost, Robin & (2009) Who and why? Demographic and psychographic differences between consumers who have altered their shopping behaviour during a recession and those who have not. In Luxton, S (Ed.) Proceedings from the Australia and New Zealand Marketing Academy Conference 2009. Promaco Conventions Pty Ltd, Australia, pp. 1-7.
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& (2019) Population Density Moderates the Impact of Assortment Size on Consumer Spending: A Field Experiment in Online Donations. In Lam, Son K., Giesler, Markus, & Luo, Xueming (Eds.) AMA Winter Academic Conference 2019 Proceedings: Understanding Complexity, Transforming the Marketplace. Vol. 30. American Marketing Association, United States of America, CC-8-CC-9.

& (2019) The Impact of Age on the Relationship Between Assortment Size and Perceived Value. In Martinez-Lopez, Francisco J., Gazquez-Abad, Juan Carlos, & Roggeveen, Anne (Eds.) Advances in National Brand and Private Label Marketing: Sixth International Conference, 2019. Springer, Cham, Switzerland, pp. 3-13.

Pham, Thuy, , Schumacher, Anika, Mai, Robert, & Thaichon, Sara (2023) How Communicating Discrepancies Shape Social Media Sharing. In Thyne, Maree & Biggemann, Sergio (Eds.) ANZMAC Conference 2023 Proceedings. Australian and New Zealand Marketing Academy (ANZMAC), Australia, p. 122.

(2008) 100% pure New Zealand. In Bush, R P, Lukas, B A, Hair J, J F, Miller, K E, & Ortinau, D J (Eds.) Marketing research [2nd edition]. McGraw Hill Australia Pty Ltd, Australia, pp. 59-60.
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(2007) Avoiding Uninformed Responses in Destination Image Questionnaires. In Hu, C (Ed.) Proceedings of Research and Academic Papers in the 2007 Annual International Society of Travel and Tourism Educators Conference. International Society of Travel & Tourism Educators, CD Rom, pp. 203-212.
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(2005) Benchmarking Consumer-based Brand Equity for an Emerging Destination. In Moisey, R N & McGehee, N G (Eds.) 'The Three R's: Research, Results, Rewards': Travel and Tourism Research Association 36th Annual Conference Proceedings (TTRA 2005). Travel and Tourism Research Association (TTRA), CD Rom, pp. 65-70.

(2006) A Case Study of a Resort Destination's Rise and Fall and Rise In Line with Government Intervention. In Hu, C (Ed.) Imagining the Future of Travel and Tourism Education: Annual Conference Proceedings of Research and Academic Papers Volume XVIII. International Society of Travel & Tourism Educators, CD ROM, pp. 193-205.
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(2005) Destination Brand Performance Measures - A Consumer Based Brand Equity Approach. In So, S & Dioko, L (Eds.) International Conference on Destination Branding and Marketing for Regional Tourism Development: Conference Proceedings. Institute for Tourism Studies and Purdue University, CD Rom, pp. 257-264.
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(2008) Destination Branding - Analysing Brand Equity for Queensland's Coral Coast. In Patiar, A, Ternel, M, Fredline, L, & Ricardson, S (Eds.) CAUTHE 2008: Tourism and Hospitality Research, Training and Practice: Where the 'bloody hell' are we? Griffith University, Australia, pp. 653-669.
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(2008) Destination Branding - Tracking Brand Equity for a Competitive Set of Near-Home Destinations. In Clark, H (Ed.) 2008 ISTTE Conference Proceedings. International Society of Travel and Tourism Educators, United States of America, Michigan, St Clair Shores, pp. 212-229.
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Number of citations in Web of Science® 215

(2006) Destination Marketing Meets Clinical Psychology: Trialling a Group Application of Repertory Grid. In Aktas, A (Ed.) New Perspectives and Values in World Tourism & Tourism Management in the Future. Akdeniz University Alanya Faculty of Business, Turkey, Alanya, Kestel, pp. 147-161.

(2004) Destination Positioning Slogans - Analysis of Themes used by New Zealand Regional Tourism Organisations. In Wiley, Jim (Ed.) Proceedings of the Australian and New Zealand Marketing Academy Conference. www.vuw.ac.nz/anzmac, New Zealand, pp. 1-7.
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(2014) Destination brand performance measurement over time. In Kozak, M & Woodside, A G (Eds.) Tourists' perceptions and assessments [Advances in Culture, Tourism and Hospitality Research, Volume 8]. Emerald Group Publishing Limited, United Kingdom, pp. 111-120.
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(2018) Destination marketing organisations. In Volo, S, Scott, N, Cooper, C, & Gartner, W C (Eds.) The SAGE handbook of tourism management: Applications of theories and concepts to tourism. SAGE Publications Ltd, United Kingdom, pp. 129-153.

(2010) Destination positioning opportunities elicited through the repertory test with laddering analysis. In Lowry, L & Milman, A (Eds.) Proceedings of The 2010 International Sounds and Tates of Tourism Education Conference. ISTTE, United States of America, pp. 1-15.
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(2018) Personal construct theory and the repertory test in destination image research. In Nunkoo, R (Ed.) Handbook of research methods for tourism and hospitality management (Handbooks of Research Methods in Management series). Edward Elgar Publishing, United Kingdom, pp. 222-230.
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(2004) Short break holidays: Consumer sanity and destination loyalty. In Foot, D, Lobo, F, Cooper, C, Perdue, R, Woeber, K, Manente, M, et al. (Eds.) Proceedings of the 2nd Biennial Leisure Futures Conference: Changing patterns and use of leisure time. Center for Tourism and Service Economics / European Academy of Bozen-Bolzano, EURAC research, Italy, pp. 1-12.
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(2004) Spoilt for choice : short break holiday preferences in the Brisbane market. In Cooper, C, Solnet, D, Arcodia, C, & Whitford, M (Eds.) Proceedings of the 14th Council for Australian University Tourism and Hospitality Education Annual Conference 2004. Council for Australian University Tourism and Hospitality Education, Australia, pp. 577-586.
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(2005) Tourism Destination Preferences: A Longitudinal Analysis of Consumer Decision Sets. In Sigala, M & Christou, E (Eds.) Facing Change in Tourism and Hospitality. European Federation of International CHRIE, France, Paris, pp. 1-7.
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(2006) Visitor Relationship Management (VRM) - Repeat Visitation Opportunities for Destination Marketing Organisations. In Sigala, M, Tsartas, P, & Christou, E (Eds.) Proceedings 24th EuroCHRIE Congress: In Search of Excellence for Tomorrow's Tourism, Travel and Hospitality. University of the Aegean, CD ROM, pp. 1-7.
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& (2012) Employer brand attributes: a comparison of the perspectives of prospective employees and expert opinion. In Elenkov, Detelin & Gavriletea, Marius D. (Eds.) Proceedings of the IABE-2012 Venice - Summer Conference. International Academy of Business and Economics (IABE), Italy, pp. 345-349.
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& (2005) Longitudinal Student Evaluations of a Postgraduate Unit Using Importance-Performance Analysis. In Purchase, S (Ed.) ANZMAC (Australian and New Zealand Marketing Academy Conference) 2005: Broadening the Boundaries: Conference Proceedings. University of Western Australia Business School, Australia, pp. 173-179.
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& (2012) Perceptions of visitor relationship marketing opportunities by destination marketers : an importance-performance analysis. In Gursoy, D, Sigala, M, Chionis, D, & Christou, E (Eds.) Proceedings of the 2nd Advances in Hospitality and Tourism Marketing and Management Conference.
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, , & (2004) Politics and Identity in Cyberspace: A Case Study of Australian Women in Agriculture Online. In Nixon, P, Rucht, D, Loader, B, & van de Donk, W (Eds.) Cyberprotest New Media, citizens and social movements. Routledge, London, United Kingdom, pp. 259-275.
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& (2004) New Entries to the Third Sector: Contemporary Australian Farm Women's Groups. In Melville, R (Ed.) ANZTRA 2004 Conference Proceedings. Building Bridges and Strengthening Bonds Conference. Queensland University of Technology, Brisbane, Queensland, pp. 282-290.

& (2004) Videoconferenced Focus Groups: Feminist Methodological Reflections. In Guest, K, Morley, M, Beekhuyen, J, & von Hellens, L (Eds.) Proceedings of the Qualitative Research in IT & IT Qualitative Research. CD-ROM, CD ROM, pp. 1-8.

, Rugimbana, Robert, & (2008) Toy stories - The strategic use of narratives in the branding of traditional toys. In Denize, S, Sharma, N, & Spanjaard, D (Eds.) Proceedings of the Australia and New Zealand Marketing Academy Conference 2008, Marketing: Shifting focus from the mainstream to offbeat. Promaco Conventions Pty Ltd, Australia, pp. 1-7.
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& Jevons, Colin (2009) Vertical brand extensibility: A conceptual framework. In Tojib, D (Ed.) Proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference 2009. Australian and New Zealand Marketing and Management, Australia, pp. 1-8.
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& (2014) Enhancing perceived fit on competitive settings. In Arli, D, Kubacki, K, & Rundle-Thiele, S (Eds.) Proceedings of the 2014 Australian and New Zealand Marketing Academy Conference (ANZMAC). Australian and New Zealand Marketing Academy, Australia, pp. 110-116.

Pope, Nigel, Voges, Kevin, , & Bloxsome, Ellen (2007) Pornography and erotica: Definitions and Prevalence. In Wymer, W (Ed.) Proceedings of the 2007 International Nonprofit and Social Marketing Conference. Griffith University, Australia, Queensland, Southbank, pp. 196-205.
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, , & (2004) New Directions in Social Marketing: A Meso-Level Perspective. In Mort, Gillian Sullivan (Ed.) Nonprofit Marketing: Perspectives and Advances. School of Business & Information Management, Australian National University, Australian National University, Canberra, pp. 1-6.

, , & Sullivan Mort, Gillian (2006) M-technology, Consumption and Gambling: A Conceptualisation of Consumer Vulnerability in an M-gambling Marketplace. In Layton, M, Layton, R, & Wooliscroft, B (Eds.) Macromarketing 2006 Seminar Proceedings: Macromarketing the Future of Marketing? Marketing Department, University of Otago, New Zealand, pp. 173-188.
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& Fry, Marie-Louise (2006) Conceptualising the Harm Chain in Social Marketing Strategy: A Drink-Drive Application. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings. Australian and New Zealand Marketing Academy, CD ROM, pp. 1-7.

Previte, Josephine & (2016) Scared Topless: Why Social Marketers Need to Encourage Marketing-Like Activities in Avoidance-Service Workers. In Campbell, Colin & Ma, Junzhao (Jonathon) (Eds.) Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing: Proceedings of the 2013 World Marketing Congress. Springer, Cham, Switzerland, pp. 316-318.
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Previte, Josephine & (2014) The need for Internal Social Marketing (ISM): Extending the people focus to service employees. In Domegan, C & Hastings, G (Eds.) Social marketing: from tunes to symphonies, 2nd Edition. Routledge, United Kingdom, pp. 326-333.
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(2008) Marketing / PR for agricultural show societies. In Bolam, P (Ed.) Proceedings of the 23rd Commonwealth Agricultural Conference 2008. The Royal Agricultural Society of New Zealand, New Zealand, pp. 1-18.
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Radwan, Ibrahim, Asthana, Akshay, Ismail, Hafsa, , & Goecke, Roland (2019) Estimation of missing human body parts via bidirectional LSTM. In Proceedings - 14th IEEE International Conference on Automatic Face and Gesture Recognition, FG 2019. Institute of Electrical and Electronics Engineers Inc., United States of America, pp. 1-5.
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, Jayasuriya, Kanchana, & (2014) Integrating 'role play' in assessment to strengthen professional conduct and accountability of students: a pilot study. In Qi, T, Gupta, G S, & Bainbridge-Smith, A (Eds.) Proceedings of the 2014 Annual Conference of the Australasian Association for Engineering Education (AAEE2014). Massey University, New Zealand, pp. 1-8.
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(2017) Identifying the differential nature of haptics. In Reid, M, Brennan, L, & Robinson, L (Eds.) Proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference 2017. RMIT University, Australia, pp. 84-89.
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Roper, Juliet, , & Bethune, Graham (2021) Referendums and referendum campaigns. In Harris, Phil, Bitonti, Alberto, Fleisher, Craig S., & Skorkjær Binderkrantz, Anne (Eds.) The Palgrave Encyclopedia of Interest Groups, Lobbying and Public Affairs. [1 ed.]. Palgrave Macmillan, Switzerland.

Rosenbaum, Mark, , & (2014) Commercial friendships between gay salesmen and straight female customers. In Tsiotsou, R H & Hajidimitriou, Y (Eds.) Services Marketing in the New Economic and Social Landscape: AMA SERVSIG 2014 - International Service Research Conference Proceedings. University of Macedonia, Republic of Macedonia, pp. 1-6.
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Rugimbana, Robert & (2002) Distribution issues in cross cultural marketing. In Rugimbana, Robert & Nwankwo, S. (Eds.) Cross Cultural Marketing Perspectives. Cengage Learning EMEA.

Rundle-Thiele, Sharyn & (2007) Do perceptions mirror reality? Student perceptions of learning versus grade outcomes. In Lomax, W, Robinson, H, & Dall'Olmo Riley, F (Eds.) Proceedings of the 40th Academy of Marketing Conference 2007. Kingston Business School, United Kingdom, pp. 1-5.
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Rundle-Thiele, Sharyn & (2007) The 'Get Marketer Challenge': Engaging first year students in an introductory marketing course. In Thomas, J (Ed.) Proceedings of the 2007 First Year Higher Education Conference. QUT Web Solutions, Australia, Queensland, Brisbane, pp. 1-10.
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Rundle-Thiele, Sharyn, , & Leo, Cheryl (2011) Engaging teens to change attitudes towards drinking: A social marketing pilot study. In MacCarthy, M (Ed.) Marketing in the Age of Consumerism: Jekyll or Hyde? Proceedings of the 2011 Australian and New Zealand Marketing Academy Conference. School of Marketing, Faculty of Business and Law, Tourism and Leisure, Edith Cowan University, Australia, pp. 1-7.

Russell, K, , & Härtel, C (2006) Handling emotion-driven complaints in the financial services industry - An Australian case study. In 15th Annual Frontiers in Services Conference. -.

(2016) Social marketing. In Hart, S & Baker, M (Eds.) The marketing book (7th Edition). Routledge, United Kingdom, pp. 508-532.
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, , , , Parkinson, Joy, & (2021) Re-imagining issue framing: The Women's Butterfly Project. In Bove, Liliana L., Bell, Simon J., & Hito, Abraham (Eds.) Something Different: ANZMAC 2021, Conference Proceedings. University of Melbourne, Melbourne, Vic, pp. 592-595.
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, , Raciti, Maria, , & (2017) Using service design to co-create a digital strategy to improve tertiary education participation amongst under-represented markets. In Evans, D & French, J (Eds.) Proceedings of the 5th World Social Marketing Conference. Fuse Events Limited, United States of America, pp. 113-117.
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, , & (2009) Applying brand equity to the social product of breast feeding. In Cater, S, Dennis, J, Lodorfos, G, & Parkinson, S (Eds.) Proceedings of the Academy of Marketing Annual Conference 2009: Putting Marketing in its Place. Academy of Marketing, United Kingdom, pp. 1-7.
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, , & Previte, Josephine (2012) Overcoming barriers through new technology: Support via text messaging. In Thorley, V & Clark Vickers, M (Eds.) The 10th step and beyond: mother support for breastfeeding. Hale Publishing, United States, pp. 183-194.
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, , Previte, Josephine, & Hamilton, Robyn (2014) Case study: using social cognitive theory and social support coping theory to improve breastfeeding duration rates: MumBubConnect. In Aleti, T, Binney, W, Parker, L, Nguyen, D, & Brennan, L (Eds.) Social marketing and behaviour change: Models, theory and applications. Edward Elgar Publishing, United Kingdom, pp. 66-74.

, , Previte, Josephine, & Hamilton, Robyn (2014) MumBubConnect: Using SMS to engage new mothers. In Domegan, C & Hastings, G (Eds.) Social marketing: from tunes to symphonies, 2nd Edition. Routledge, United Kingdom, pp. 334-343.

& (2009) An investigation of cross-cultural differences in binge-drinking perceptions and behaviours. In Luxton, S (Ed.) Proceedings from Australian and New Zealand Marketing Academy Conference 2009: Sustainable Management and Marketing. Promaco Conventions Ptd Ltd, Australia, pp. 1-6.
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& Hartel, Charmine (2011) Coding emotions in complaint behavior: Comparing the Shaver et al. and Richin's consumption emotions sets. In Zerbe, W J, Hartel, C E J, & Ashkanasy, N M (Eds.) What have we learned? Ten years on [Volume 7: Research on Emotion in Organizations]. Emerald Group Publishing, United Kingdom, pp. 151-166.

, Hartel, Charmine, & (2011) Affective events theory as a framework for understanding third-party consumer complaints. In Zerbe, W J, Hartel, C E J, & Ashkanasy, N M (Eds.) What have we learned? Ten years on [Volume 7: Research on Emotion in Organizations]. Emerald Group Publishing, United Kingdom, pp. 167-195.
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Number of citations in Scopus 8
Number of citations in Web of Science® 8

, Hogan, Steve, & Perks, Keith (2010) A qualitative investigation of socio-cultural factors influencing binge-drinking: A multi-cultural study. In Ballantine, P & Finsterwalder, J (Eds.) Proceedings of the Australian and New Zealand Marketing Academy Conference 2010. University of Canterbury, New Zealand, pp. 1-9.
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, , & Tombs, Alastair (2008) The mediating role of emotions on service recovery, blame and customer behaviour. In Perks, K J & Shukla, P (Eds.) Marketing Landscapes: A Pause for Thought - 37th EMAC Conference Proceedings. The University of Brighton, United Kingdom, pp. 1-11.
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, , , & (2016) Investigating the impact of learning styles on student behaviors towards creating reflective videos: An analysis of QUTopia TV. In Nelson, M M & Merriman, C (Eds.) The 40th Annual Marketing Educators' Association Conference - 2016 Annual Conference Proceedings: Advancing the practice and scholarship of marketing education to new heights. Marketing Educators' Association (MEA), United States of America, pp. 86-88.
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, , , , , Sandall, Jean, & Cattermole-Turzic, Vanessa (2021) Developing practical CVP performance frameworks: A field-study. In Australian and New Zealand Marketing Academy Conference (ANZMAC) 2021 Conference Proceedings: Something Different. University of Melbourne, Melbourne, Vic, p. 561.
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, , , Little, Jo, & Swinton, Tim (2014) The psychological and economic factors that influence energy consumption habits of low income earners. In Ewing, M & Newton, F (Eds.) Proceedings of the 2014 International Social Marketing Conference. Australian Association of Social Marketing, Australia, pp. 1-5.
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, Mulcahy, Rory, , Swinton, Tim, Little, Jo Anne, & Horrocks, Neil (2017) Reduce Your Juice: A digital social marketing program for reducing residential electricity use. In Hastings, Gerard & Domegan, Christine (Eds.) Social Marketing: Rebels with a Cause. [3rd ed.]. Routledge, United Kingdom, pp. 346-356.
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& (2009) Social networking: Investigating the features of Facebook Application. In Dennis, J, Carter, S, Lodorfos, G, & Parkinson, S (Eds.) Proceedings of the Academy of Marketing Annual Conference 2009: Putting Marketing in its Place. Academy of Marketing, United Kingdom, Leeds, pp. 1-7.
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, Previte, Josephine, , Hartel, Charmine, Smith, Geoff, & Hamilton, Robyn (2013) A services approach to social marketing programs. In Kubacki, K & Rundle-Thiele, S (Eds.) Contemporary issues in social marketing. Cambridge Scholars Publishing, United Kingdom, pp. 111-140.

, Previte, Josephine, Hartel, Charmine, Smith, Geoff, & Zainuddin, Nadia (2016) The actual and imagined customer experiences of blood donation: A customer value perspective. In Wetzels, M (Ed.) Conference Proceedings SERVSIG Conference 2016. Maastricht University, The Netherlands, pp. 768-776.
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& Rundle-Thiele, Sharyn (2008) QUTopia : Assessing the effectiveness of student operated business for a simulated world. In Turnbull, A & Donaldson, B (Eds.) Proceedings of the Academy of Marketing Annual Conference 2008: Reflective marketing in a material world. The Robert Gordon University, United Kingdom, Scotland, Aberdeen, pp. 1-8.
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, Russell, Kay, Previte, Josephine, , Hartel, Charmine, & Smith, Geoff (2014) The role of other people and emotion for blood donation: An altruistic social service. In Tsiotsou, R H & Hajidimitriou, Y (Eds.) Services Marketing in the New Economic and Social Landscape: AMA SERVSIG 2014 - International Service Research Conference Proceedings. University of Macedonia, Republic of Macedonia, pp. 8-13.
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, Smith, Geoff, , & Goulden, Jennifer (2015) Social influence and blood donation: Cultural differences between Scotland and Australia. In Wymer, W (Ed.) Innovations in social marketing and public health communication: Improving the quality of life for individuals and communities [Applying Quality of Life Research]. Springer International Publishing, Switzerland, pp. 133-158.
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Number of citations in Web of Science® 3

, Worthington, Steve, & Hartel, Charmaine (2009) One size doesn't fit all. Exploring marketing strategies for influencing three dimensions of brand loyalty. In Dennis, J, Carter, S, Lodorfos, G, & Parkinson, S (Eds.) Proceedings of the Academy of Marketing Annual Conference 2009: Putting Marketing in its Place. Academy of Marketing, United Kingdom, Leeds, pp. 1-7.
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Ryan, Kath, Ellwood, Jake, & (2024) Communicating About Weather in Australia: Leveraging Intersections Between Emergency Operations and the Frontline to Guide Future Practice. In Liu, Brooke Fisher & Mehta, Amisha M. (Eds.) Routledge Handbook of Risk, Crisis, and Disaster Communication. Routledge, Abingdon, Oxon, pp. 162-176.

, , & (2006) Drivers of Importer Commitment: The Mediating Role of Trust in the Importer-Supplier Relationship. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings. Australia and New Zealand Marketing Academy, CD Rom, pp. 1-8.

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& (2006) Increasing Transparency: Utilising Criterion-Reference Assessment to Enhance Student Learning in Public Relations. In Anyanwu, C (Ed.) Empowerment, Creativity and Innovation: Challenging Media and Communication in the 21st Century. Australia and New Zealand Communication Association and the University of Adelaide, Australia, pp. 1-10.

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& (2004) Accountability Through Objective Setting: An Evaluation of Program Objectives in Advertising and Marketing Communication. In Wiley, J (Ed.) Australian and New Zealand Marketing Academy Conference (ANZMAC 2004). Marketing Accountabilities and Responsibilities. Conference Proceedings. ANZMAC, CD ROM, pp. 1-7.
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Yao, Jun, , & (2020) The Moderating Effect of Regulatory Focus on Consumer Preferences For Price Discounts and Bonus Packs. In Argo, Jennifer, Lowrey, Tina M., & Jensen Schau, Hope (Eds.) Advances in Consumer Research. Vol. 48. Association for Consumer Research, Duluth, MN, pp. 801-802.

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& (2010) Why perform pro-social behaviours? Understanding the key sources of perceived value in preventative health services. In Rundle-Thiele, S & Russell-Bennett, R (Eds.) Connecting Thought and Action: proceedings of the 2010 International Nonprofit and Social Marketing Conference. Faculty of Business, Queensland University of Technology, Australia, pp. 229-233.
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, , & Hartel, Charmine (2007) Why Are Businesses Brand Loyal? A Functional Approach to Three Dimensions of B2B Brand Loyalty. In Thyne, M, Deans, K R, & Gnoth, J (Eds.) ANZMAC 2007 Conference Proceedings and Refereed Papers. University of Otago, School of Business, CD Rom, pp. 1872-1879.
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, , & Previte, Josephine (2007) Conceptualising a Relational Approach to Value Creation in a Government Service: Implications for Social Marketing. In Mort, G S & Hume, M (Eds.) Social Entrepreneurship, Social Change and Sustainability: Proceedings of the 2007 International Nonprofit and Social Marketing Conference. Griffith University, Australia, pp. 123-129.
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, , & Previte, Josephine (2008) Describing Value in a Social Marketing Service: What is it and How is it Influenced? In Hoek, J & Jones, S (Eds.) Partnerships, Proof and Practice - Proceedings of the Second International Nonprofit and Social Marketing Conference. Centre for Health Initiatives, Australia, pp. 1-6.
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, , & Previte, Josephine (2008) How is Value Created? A process model for value creation in government social marketing services. In Wymer, W, French, J, & Griffiths, S M (Eds.) World Social Marketing Conference 2008 - Social Good from Global to Local. National Social Marketing Centre, United Kingdom, England, Brighton and Hove City, pp. 120-123.
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, , & Previte, Josephine (2009) Value in Social Marketing: A qualitative exploration within government health service. In Binney, W & Brennan, L (Eds.) Proceedings of the 2009 International Nonprofit and Social Marketing (INSM) Conference - Sustainable Social Enterprise. Victoria University and Swinburne University of Technology, Australia, pp. 1-9.
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Zimitat, Craig & (2007) The First Year Experience on an Outer Metropolitan Campus. In Thomas, J (Ed.) 10th Pacific Rim First Year In Higher Education Conference 2007 - Conference Proceedings. QUT Web Solutions, CD Rom, pp. 1-11.
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Zou, Patrick, , Yang, Rebecca, Campbell, John, & Zhao, Lihua (2014) Achieving building sustainability through the application of information systems and stakeholder alignment. In Ye, H, Bai, Y, Wang, Y, & Shen, G (Eds.) ICCREM 2014: Smart Construction and Management in the Context of New Technology. American Society of Civil Engineers, United States of America, pp. 113-125.
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(2008) Challenging mainstream survey research methods: an addition to the researcher's toolbox using a mixed-mode approach. In Denize, S, Sharma, N, & Spanjaard, D (Eds.) Proceedings of Australia and New Zealand Marketing Academy Conference 2008, Marketing: Shifting Focus from the Mainstream to Offbeat. Promavo Conventions Pty Ltd, Australia, pp. 1-7.
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(2005) The ZMET Technique: A New Paradigm for Improving Marketing and Marketing Research. In Purchase, S (Ed.) ANZMAC 2005: Broadening the Boundaries: Conference Proceedings. University of Western Australia Business School, Australia, pp. 48-54.
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& Patti, Charles (2011) Just Give Me the Facts: Literalism vs. Symbolism in B2B Advertising. In Business Marketing Association (Ed.) Advice from the Top: The Expert Guide to B2B Marketing. Dog Ear Publishing, United States of America, pp. 111-119.

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Contribution to Journal

Abid, Aman, Harrigan, Paul, , Roy, Sanjit, & Harper, Tauel (2023) Social media in politics: how to drive engagement and strengthen relationships. Journal of Marketing Management, 39(3-4), pp. 298-337.
Number of full-text downloads 206
Number of citations in Scopus 4
Number of citations in Web of Science® 3

Abid, Muhammad, Fazal-e-Hasan, Syed, Ahmadi, Hormoz, Amrollahi, Alireza, & (2024) Examining consumers' perceptions of relationship value with retailers: a multi-method approach. International Journal of Retail and Distribution Management, 52(12), pp. 1172-1189.
Number of full-text downloads 60

Abou Bakar, Bakar, , Hashim, Noor Hazarina, & Lee, Richard (2023) The strange bedfellows of packaging cues and religiosity. Journal of Global Scholars of Marketing Science: Bridging Asia and the World, 33(1), pp. 31-44.
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Adapa, Sujana, Fazal-E-Hasan, Syed, Makam, Sathyaprakash Balaji, Azeem, Muhammad, & (2020) Examining the antecedents and consequences of perceived shopping value through smart retail technology. Journal of Retailing and Consumer Services, 52, Article number: 101901.
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Number of citations in Web of Science® 134

Ahmed, Moin Uddin, Pulok, Mohammad Habibullah, , Hajizadeh, Mohammad, & Nargis, Nigar (2022) Price and Income Elasticities of Cigarette Smoking Demand in Bangladesh: Evidence from Urban Adolescents and Young Adults. Nicotine and Tobacco Research, 24(6), pp. 826-833.
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Akbar, M. Bilal, Amoncar, Nihar, , & Lawson, Alison (2024) Two-stage taxonomy for measuring success in social marketing practice. Journal of Social Marketing, 14(1), pp. 4-25.
Number of full-text downloads 36
Number of citations in Scopus 2
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Albatati, Bader, Liu, Fang, , & Yu, Mingzhou (2023) Emotions and online gaming experiences: An examination of MMORPG gamers from India and the United States. Computers in Human Behavior, 148, Article number: 107900.
Number of full-text downloads 72
Number of citations in Scopus 7
Number of citations in Web of Science® 6

(2004) Impact of Firm and Management Related Factors on Firm Export Performance. Asia Pacific Journal of Marketing and Logistics, 3(2), pp. 5-20.

Alkire, Linda, , Previte, Josephine, & Fisk, Ray (2023) Enabling a service thinking mindset: practices for the global service ecosystem. Journal of Service Management, 34(3), pp. 580-602.
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Number of citations in Scopus 11
Number of citations in Web of Science® 9

Alpert, Frank, Heaney, Joo-Gim, & (2009) Internships in marketing: Goals, structures and assessment - Student, company and academic perspectives. Australasian Marketing Journal, 17(1), pp. 36-45.
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An, Soontae, , & Park, Eun Hae (2014) Children's advertising literacy for advergames: Perception of the game as advertising. Journal of Advertising, 43(1), pp. 63-72.
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Number of citations in Web of Science® 74

An, Soontae, Kang, Hannah, & (2018) Self-regulation for Online Behavioral Advertising (OBA): Analysis of OBA notices. Journal of Promotion Management, 24(2), pp. 270-291.
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An, Soontae, , & (2019) Recognizing native ads as advertising: Attitudinal and behavioral consequences. Journal of Consumer Affairs, 53(4), pp. 1421-1442.
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Number of citations in Scopus 33
Number of citations in Web of Science® 28

Anderson, Eddie, Coltman, Tim, Devinney, Timothy, & (2011) What drives the choice of a third-party logistics provider? Journal of Supply Chain Management, 47(2), pp. 97-115.
Number of citations in Scopus 78
Number of citations in Web of Science® 65

Anderson, Peter, De Bruijn, Avalon, Angus, Kathryn, , & Hastings, Gerald (2009) Special issue: The message and the media: Impact of alcohol advertising and media exposure on adolescent alcohol use: A systematic review of longitudinal studies. Alcohol and Alcoholism, 44(3), pp. 229-243.
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Number of citations in Web of Science® 696

& (2013) Consumer Internet purchasing behaviour in Chile. Journal of Business Research, 66(10), pp. 1791-1799.
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Number of citations in Scopus 62
Number of citations in Web of Science® 52

, , Wiese, Melanie, Cuneo, Andres, & Fazal-E-Hasan, Syed (2019) Segmenting brands' social network site (Sns) consumers: A four-country study. Journal of International Consumer Marketing, 31(1), pp. 22-38.
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& Boyle, Maree (2008) Consumers' Accounts of Perceived Risk Online and the Influence of Communication Sources. Qualitative Market Research, 11(1), pp. 59-75.
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, Cacho-Elizondo, Silvia, , & Tossan, Vesselina (2013) Consumer acceptance of an SMS-assisted smoking cessation intervention: A multicountry study. Health Marketing Quarterly, 30(1), pp. 47-62.
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, , Pearson, David, & Mirosa, Miranda (2018) The attributes of leftovers and higher-order personal values. British Food Journal, 120(9), pp. 1965-1979.
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, Kiel, Geoffrey, , Boyle, Maree, & Weerawardena, Jay (2007) Gendered Perceptions Of Experiential Value In Using Web-based Retail Channels. European Journal of Marketing, 41(5/6), pp. 640-658.
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Anglani, Francesco, , Reaiche, Carmen, & Boyle, Stephen (2023) Crossing digital frontiers with cultural intelligence - a new paradigm for project managers. International Journal of Project Management, 41(8), Article number: 102543.
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Anker, Thomas Boysen, , & Zainuddin, Nadia (2022) Consumer-dominant social marketing: a definition and explication. European Journal of Marketing, 56(1), pp. 159-183.
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Number of citations in Web of Science® 10

Aqueveque, Claudio & (2017) Tourism destination competitiveness of Chile: A stakeholder perspective. Tourism Planning and Development, 14(4), pp. 447-466.
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Aslan, Marjan & (2025) Providing social support in technology-based service encounters: Activating intrinsic motivations to create better outcomes. Journal of Retailing and Consumer Services, 84, Article number: 104229.

, Maclaran, Pauline, Chatzidakis, Andreas, Pettigrew, Simone, , Spotswood, Fiona, & Dibb, Sally (2022) Reflections on some of key issues and challenges for marketing for social good. Journal of Marketing Management, 38(11-12), pp. 1203-1217.
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Number of citations in Scopus 3
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, Appau, Samuelson, Zainuddin, Nadia, & Kariippanon, Kishan (2022) Can the Subaltern(s) Speak? Amplifying the Voices of Global South Scholars in the Australasian Marketing Academy. Australasian Marketing Journal, 30(3), pp. 195-201.
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& (2022) In-class and out-of-class interactions between international students and their host university teachers. Research in Comparative and International Education, 17(1), pp. 71-88.
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Bailey, Janis, , & (2009) WorkChoices, imageChoices and the marketing of new industrial relations legislation. Work, Employment and Society, 23(2), pp. 285-304.
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Bamberry, Geoff & (2012) Domestic and international strategies in the Queensland wine industry. International Journal of Wine Business Research, 24(4), pp. 302-318.
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Baron, Steve & (2015) Editorial - New editorial team! Journal of Services Marketing, 29(1), p. 1.
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& (2011) Stability and change. Journal of Management and Organization, 17(4), pp. 522-533.
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Batt, Verena, Holzer, Matthias, Bruhn, Manfred, & (2021) Effects of sponsorship quality and quantity on employee brand behavior. Journal of Brand Management, 28(5), pp. 495-509.
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(2010) Self-service technology and the moderating effects of consumer characteristics. International Journal of Services, Technology and Management, 14(2-3), pp. 278-302.
Number of full-text downloads 414
Number of citations in Scopus 4
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, Coote, Leonard, & Rudd, John (2006) Determining Consumer Satisfaction and Commitment Through Self-Service Technology and Personal Service Usage. Journal of Marketing Management, 22(7/8), pp. 853-882.
Number of full-text downloads 3,037
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, Lee, Nick, & Coote, Leonard (2007) Self-Service Technology and the Service Encounter. Service Industries Journal, 27(1), pp. 75-89.
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Number of citations in Scopus 106
Number of citations in Web of Science® 81

, , & Gudergan, Siegfroed (2008) Service staff attitudes, organisational practices and performance drivers. Journal of Management and Organization, 14(2), pp. 168-179.
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Number of citations in Scopus 32
Number of citations in Web of Science® 28

, , & Gudergan, Siggi (2008) Employee behaviour and relationship quality: Impact on customers. Service Industries Journal, 28(2), pp. 211-223.
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Number of citations in Scopus 57
Number of citations in Web of Science® 48

, Riedel, Aimee, , Marston, Gregory, & (2020) Increasing the independence of vulnerable consumers through social support. Journal of Services Marketing, 34(2), pp. 223-237.
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Number of citations in Scopus 25
Number of citations in Web of Science® 23

(2004) A Model of the Affective and Cognitive Events in Expatriate Assignments. Journal of Doing Business Across Borders, 3(1), pp. 7-16.
Number of full-text downloads 619

& Bove, Liliana (2001) Identifying the Key Issues Measuring Loyalty. Australasian Journal of Market and Social Research, 9(2), pp. 27-44.
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& (2000) The Changing Experience of Australian Female Entrepreneurs. Gender, Work and Organization, 7(2), pp. 75-83.
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, Hartel, Charmine, & Mccoll-Kennedy, Janet (2005) Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting. Industrial Marketing Management, 34(1), pp. 97-107.
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& Rundel-Thiele, Sharyn (2005) The brand loyalty life cycle: implications for marketers. Journal of Brand Management, 12(4), pp. 250-263.
Number of citations in Web of Science® 50

& Rundle-Thiele, Sharyn (2004) Customer satisfaction should not be the only goal. Journal of Services Marketing, 18(7), pp. 514-523.
Number of full-text downloads 6,935
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(2015) Consumer brand loyalty in the Chilean wine industry. Journal of Food Products Marketing, 21(4), pp. 442-460.
Number of citations in Scopus 22

(2006) Do cultural differences affect international buyer-seller relationships? Journal of International Consumer Marketing, 18(4), pp. 7-32.
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Number of citations in Web of Science® 6

(2017) Exploring urban consumers' attitudes and intentions to purchase local food in Chile. Journal of Food Products Marketing, 23(5), pp. 553-569.
Number of full-text downloads 388
Number of citations in Scopus 33
Number of citations in Web of Science® 29

(2006) Home Depot in Chile: Case study. Journal of Business Research, 59(3), pp. 391-393.
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(2014) Internationalisation of emerging market firms: an exploratory study of Chilean companies. International Journal of Emerging Markets, 9(1), pp. 54-78.
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Number of citations in Scopus 36
Number of citations in Web of Science® 30

(2011) Inward internationalization of consumer services: Lessons from Australian firms. Journal of Services Marketing, 25(4), pp. 282-293.
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Number of citations in Web of Science® 18

(2009) Retail Internationalisation from emerging markets: Case study evidence from Chile. International Marketing Review, 26(2), pp. 221-243.
Number of full-text downloads 5,288
Number of citations in Scopus 58
Number of citations in Web of Science® 51

(2013) Satisfiers and dissatisfiers for international students of higher education: an exploratory study in Australia. Journal of Higher Education Policy and Management, 35(4), pp. 396-409.
Number of full-text downloads 147
Number of citations in Scopus 29
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(2016) Solo holiday travellers: Motivators and drivers of satisfaction and dissatisfaction. International Journal of Tourism Research, 18(2), pp. 197-208.
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Number of citations in Web of Science® 80

& Abu Saleh, Md (2020) Investigating SME importer–foreign supplier relationship trust and commitment. Journal of Business Research, 119, pp. 572-584.
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& (2018) Consumer engagement with retail firms through social media: An empirical study in Chile. International Journal of Retail and Distribution Management, 46(4), pp. 364-385.
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& (2015) Investigating marketing managers' perspectives on social media in Chile. Journal of Business Research, 68(12), pp. 2552-2559.
Number of full-text downloads 814
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& (2012) Risk, trust, and consumer online purchasing behaviour: a Chilean perspective. International Marketing Review, 29(3), pp. 253-275.
Number of full-text downloads 3,442
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, , Wiese, Melanie, & Fazal-E-Hasan, Syed (2017) Consumer intentions to engage in s-commerce: a cross-national study. Journal of Marketing Management, 33(5 - 6), pp. 464-494.
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Number of citations in Scopus 49
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& Arnold, Stephen (2004) An institutional perspective on retail internationalization success: Home Depot in Chile. International Review of Retail, Distribution and Consumer Research, 14(2), pp. 149-169.
Number of full-text downloads 3,824
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& Birtwistle, Grete (2012) Consumer clothing disposal behaviour: a comparative study. International Journal of Consumer Studies, 36(3), pp. 335-341.
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& Birtwistle, Grete (2010) Sell, give away, or donate: An exploratory study of fashion clothing disposal behaviour in two countries. International Review of Retail, Distribution and Consumer Research, 20(3), pp. 353-368.
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, Carneiro, Jorge, & (2018) Internationalisation commitment of emerging market firms: A comparative study of Chile and Brazil. Journal of Small Business and Enterprise Development, 25(2), pp. 201-221.
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, Hofer, Katharina Maria, & Saleh, M. Abu (2024) Purchase intention of brands with corporate social responsibility among generations Y and Z consumers in Chile. Corporate Social Responsibility and Environmental Management, 31(6), pp. 6246-6259.

& (2016) Internet marketing and export market growth in Chile. Journal of Business Research, 69(2), pp. 426-434.
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& Mena, Joaquin (2004) Defending the local market against foreign competitors: the example of Chilean retailers. International Journal of Retail and Distribution Management, 32(10), pp. 495-504.
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& Mena, Joaquin (2008) Format blurring and attribute saliency: evidence in Chile. Academia Revista Latinoamericana de Administracion, 41(1), pp. 19-32.
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& Milberg, Sandra (2017) Investigating non-visitors' intentions to travel to a long-haul holiday destination. Journal of Vacation Marketing, 23(4), pp. 339-354.
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& (2015) Drivers of local food consumption: a comparative study. British Food Journal, 117(9), pp. 2282-2299.
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& Ostale, Enrique (2006) Lessons learned from unsuccessful internationalization attempts: Examples of multinational retailers in Chile. Journal of Business Research, 59(1), pp. 140-147.
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& Reyes, Carolina (2005) Defensive strategies of local companies against foreign multinationals: evidence from Chilean retailers. Latin American Business Review, 6(2), pp. 67-85.
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& (2011) Antecedents of importer relationship performance in Latin America. Journal of Business Research, 64(3), pp. 258-265.
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, , & Kuppelwieser, Volker G. (2023) Investigating the drivers of wearable technology adoption for healthcare in South America. Information Technology and People, 36(2), pp. 916-939.
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Bidar, Dr Reihaneh, Jabbari, Dr Mohammad, & (2024) Value co-destruction in online collaborative networks. European Management Journal, 42(1), pp. 98-107.
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Boersma, Martijn, , Payne, Alice, , , , & Rissanen, Timo (2025) Beyond the farm gate: addressing labour and human right issues occurring downstream in the textiles and apparel value chain. Journal of Fashion Marketing and Management, 29(3), pp. 520-539.

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Pearson, David, Mirosa, Miranda, , & (2017) Reframing communications that encourage individuals to reduce food waste. Communication Research and Practice, 31(2), pp. 137-154.
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Pentecost, Robin & (2010) Differences between students and non-students' willingness to donate to a charitable organisation. International Journal of Nonprofit and Voluntary Sector Marketing, 15(2), pp. 122-136.
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Pentecost, Robin & (2013) The importance of importance: Its impact on decision-making in mall retail categories during an economic downturn. Journal of Retailing and Consumer Services, 20(5), pp. 463-470.
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Phillipson, Lyn, , Telenta, Joanne, Magee, Christopher, & Janssen, Marty (2016) A review of current practices to increase Chlamydia screening in the community - A consumer-centred social marketing perspective. Health Expectations, 19(1), pp. 5-25.
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(2007) Consumer-Based Brand Equity for Destinations: Practical DMO Performance Measures. Journal of Travel and Tourism Marketing, 22(1), pp. 51-61.
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& Ives, Charlie (2018) The restructuring of New Zealand's regional tourism organisations. Journal of Destination Marketing and Management, 9, pp. 371-373.
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, Knott, Katherine, & (2012) Perceptions of charities and the ultimate gift: the use of the Repertory Test to elicit salient bequest decision criteria. International Review on Public and Nonprofit Marketing, 9(2), pp. 119-136.
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& Kotsi, Filareti (2018) Stopover destination image - perceptions of Dubai, United Arab Emirates, among French and Australian travellers. Journal of Travel and Tourism Marketing, 35(9), pp. 1160-1174.
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, Kotsi, Filareti, Oppewal, Harmen, & (2022) Determining the importance of stopover destination attributes: Integrating stated importance, choice experiment, and eye-tracking measures. Journal of Hospitality and Tourism Research, 46(1), pp. 125-146.
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, Kotsi, Filareti, & Tossan, Vesselina (2018) Stopover destination image: A comparison of salient attributes elicited from French and Australian travellers. Journal of Destination Marketing and Management, 9, pp. 160-165.
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& Mason, Russell (2011) Destination competitiveness through the lens of brand positioning: the case of Australia's Sunshine Coast. Current Issues in Tourism, 14(2), pp. 169-182.
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, May, Trish, & Bolton, Robyn (2011) DMO governance - Reflections from a former marketing team. Journal of Travel and Tourism Research, Fall, pp. 117-133.
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, Pontes, Nicolas, & Kotsi, Filareti (2021) Stopover destination attractiveness: A quasi-experimental approach. Journal of Destination Marketing and Management, 19, Article number: 100514.
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& Ryan, Chris (2004) Destination Positioning Analysis Through a Comparison of Cognitive, Affective, and Conative Perceptions. Journal of Travel Research, 42(4), pp. 333-342.
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& Schultz, Don (2009) How relevant is tourism research? Tourism Recreation Research, 34(3), pp. 326-328.
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Pontes, Nicolas, , , & Mahar, Chris (2021) The Role of Team Identification on the Sponsorship Articulation–Fit Relationship. Journal of Sport Management, 35(2), pp. 117-129.
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Pontes, Vivian, , Pontes, Nicolas, & (2023) Need for distinction moderates customer responses to preferential treatment. Journal of Services Marketing, 37(4), pp. 409-419.
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Pontes, Vivian, Pontes, Nicolas, , & (2021) Thank you but no thank you: the impact of negative moral emotions on customer responses to preferential treatment. European Journal of Marketing, 55(12), pp. 3033-3058.
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Previte, Josephine, , & Parkinson, Joy (2015) Shaping safe drinking cultures: evoking positive emotion to promote moderate-drinking behaviour. International Journal of Consumer Studies, 39(1), pp. 12-24.
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Raciti, Maria M., Alkire, Linda, & (2024) SDG commentary: services that provide opportunity for all humans. Journal of Services Marketing, 38(2), pp. 164-171.
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Radwan, I., Moustafa, Nour, , Choo, Kim-Kwang Raymond, & Goecke, Roland (2019) Hierarchical Adversarial Network for Human Pose Estimation. IEEE Access, 7, Article number: 8772037 103619-103628.
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Riedel, Aimee, , , Mulcahy, Rory Francis, & (2023) Vulnerability on the frontline: systematic review and meta-analysis of frontline employee vulnerability. Journal of Service Management, 34(5), pp. 867-895.
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Riedel, Aimee, Mulcahy, Rory, , & (2022) Young adult drug interventions: a social marketing systematic review and research agenda. Journal of Social Marketing, 12(2), pp. 191-221.
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Rosenbaum, Mark Scott & (2021) When service technologies and human experiences intersect. Journal of Services Marketing, 35(3), pp. 261-264.
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Rosenbaum, Mark Scott, , & Contreras-Ramirez, German (2022) Editorial: Research priorities in the new service marketplace. Journal of Services Marketing, 36(8), pp. 1009-1014.
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Rosenbaum, Mark Scott, , & Contreras-Ramirez, German (2021) Editorial: business education in profound disruption. Journal of Services Marketing, 35(5), pp. 553-558.
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Rudd, John, Greenley, Gordon, , & (2008) Strategic Planning and Performance: Extending the Debate. Journal of Business Research, 61(2), pp. 99-108.
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Russell, Eric M., Bradshaw, Hannah K., Rosenbaum, Mark S., Hill, Sarah E., & (2021) Intrasexual female competition and female trust in gay male sales associates' recommendations. Psychology and Marketing, 38(2), pp. 249-265.
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& Baron, Steve (2015) Editorial: Publishing in JSM part 2: implications for practice. Journal of Services Marketing, 29(5), p. 1.
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, Polonsky, Michael Jay, & Fisk, Raymond P. (2024) SDG commentary: services that sustainably manage resources for all humans-the regenerative service economy framework. Journal of Services Marketing, 38(2), pp. 172-189.
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Number of citations in Web of Science® 2

Contribution to Newspaper, Magazine or Website

Di Martino, Luigi, , & Varpahovskis, Eriks (2022) As trust in social media crumbles, are these platforms still adequate for public diplomacy? University of Southern California (USC) Center on Public Diplomacy (CPD) Blog, 20 January 2022. [Featured article]

(2014) From fare evasion to illegal downloads: the cost of defiance. The Conversation, pp. 1-5, 2014. [Article]
Number of full-text downloads 242

, , & (2024) Green gets the gold. Renew: Technology for a Sustainable Future, 169, pp. 62-63, 15 October 2024. [Article]
Number of full-text downloads 23

Grimmer, Louise & (2019) Australians love their pets, so why don't more public places welcome them? The Conversation, March, 2019. [Article]
Number of full-text downloads 157

Grimmer, Louise & (2018) 'Honey, I shrunk the store': Why your local supermarket is getting smaller. The Conversation, June, 2018. [Article]
Number of full-text downloads 234

Grimmer, Louise & (2018) Kate Spade, the archetypal New Yorker, sold whimsical, affordable luxury to women. The Conversation, June, pp. 1-3, 2018. [Article]
Number of full-text downloads 159

Grimmer, Louise & (2019) More than milk and bread: corner store revival can rebuild neighbourhood ties. The Conversation, August, 2019. [Article]
Number of full-text downloads 76

Grimmer, Louise, , & Grimmer, Martin (2023) Australians pay $163 a month on average to store all the stuff we buy - how can we stop over-consuming? The Conversation, 4 January 2023. [Article]

Grimmer, Louise, , & Grimmer, Martin (2020) Galloping gargoyles! Is Harry Potter losing his (earning) power? The Conversation, March, pp. 1-4, 2 March 2020. [Article]
Number of full-text downloads 52

Grimmer, Louise, , & Grimmer, Martin (2021) What’s next for Amazon after Jeff Bezos? No dramatic changes, just more growth and optimisation. The Conversation, 4 February 2021. [Article]

Grimmer, Louise, , Pallant, Jason, & Pallant, Jessica (2021) What is adaptive clothing and how can it make life easier for people with a disability? The Conversation, 3 December 2021. [Article]

& (2023) The body politics of energy, health, and well-being. QUT Centre for Justice Briefing Papers, 30, September 2023. [Article]
Number of full-text downloads 31

, , & (2022) Achieving, maintaining, and repairing social licence to operate. Governance Directions, 74(1), pp. 490-493, February 2022. [Featured article]
Number of citations in Web of Science® 2

Kriz, Anton & (2009) Doing Business in China: Tips for an Outsider (Lǎowài). China Review International, 16(1), pp. 1-17, 2009. [Article]

(2016) Boaty McBoatface poll shows how not to do community consultation. The Conversation, April, 2016. [Article]
Number of full-text downloads 120

& (2013) Pets join the family, and business is booming. The Conversation, December, pp. 1-2, 2013. [Article]
Number of full-text downloads 161

Maginn, Paul & (2020) How COVID all but killed the Australian CBD. The Conversation, 30 October 2020. [Article]
Number of full-text downloads 223

(2013) Aussie retailers should get their Christmas wish this year. The Conversation, December, pp. 1-2, 2013. [Article]
Number of full-text downloads 16

(2015) David Jones seeks to exploit top end gap in Australian grocery. The Conversation, June, pp. 1-2, 2015. [Article]
Number of full-text downloads 75

(2015) Down, down but not different: Australia's supermarkets in a race to the bottom. The Conversation, September, pp. 1-2, 2015. [Article]
Number of full-text downloads 313

(2013) FactCheck: is our grocery market one of the most concentrated in the world? The Conversation, August, pp. 1-3, 2013. [Article]
Number of full-text downloads 471

(2015) Five tricks retailers will use to make you shop this Christmas. The Conversation, November, pp. 1-2, 2015. [Article]
Number of full-text downloads 56

(2012) Get ready for a fruit fight: the fallout from Coles' price war on produce. The Conversation, February, pp. 1-2, 2012. [Article]
Number of full-text downloads 44

(2017) How 'brand you' came to be. The Conversation, November, 2017. [Article]
Number of full-text downloads 122

(2016) How Kmart ate Target: a story of retail cannibalism. The Conversation, May, pp. 1-2, 2016. [Article]
Number of full-text downloads 512

(2015) Is Aldi's move to woo cashed-up shoppers a risk? The Conversation, 25 May 2015. [Article]

(2012) Is pharmacy the final frontier for supermarkets? The Conversation, March, pp. 1-2, 2012. [Article]
Number of full-text downloads 36

(2015) Move over Aldi, Lidl may be next for Australian market. The Conversation, June, pp. 1-2, 2015. [Article]
Number of full-text downloads 570

(2013) Ready, steady, shop: shopping as sport. The Conversation, December, pp. 1-2, 2013. [Article]
Number of full-text downloads 20

(2015) Taste over waste: ugly food movement winning friends. The Conversation, 20 March 2015. [Article]

(2011) We are what we eat: the demise of the ethical grocery shopper. The Conversation, October, pp. 1-3, 2011. [Article]
Number of full-text downloads 21

(2020) What actually are 'essential services' and who decides? The Conversation, March(31), pp. 1-4, 31 March 2020. [Article]
Number of full-text downloads 140

(2014) What does the future hold for our traditional department stores? The Conversation, February, pp. 1-2, 2014. [Article]
Number of full-text downloads 23

(2014) Who is the South African retail giant behind the David Jones bid? The Conversation, April, pp. 1-2, 2014. [Article]
Number of full-text downloads 71

(2017) Why Australian supermarkets continue to look to the UK for leadership. The Conversation, 2017(January), pp. 1-4, 2017. [Article]
Number of full-text downloads 282

(2020) Why Australians fell out of love with Holdens. The Conversation, February, pp. 1-3, 18 February 2020. [Article]
Number of full-text downloads 31

(2011) Will supermarkets go the extra aisle? The Conversation, 2 May 2011. [Article]

(2015) Woolies' new loyalty program offers a glimpse into the future. The Conversation, October, pp. 1-2, 2015. [Article]
Number of full-text downloads 157

(2019) The decoy effect: how you are influenced to choose without really knowing it. The Conversation, February, pp. 1-6, 2019. [Article]
Number of full-text downloads 431

(2016) The supermarket of the future: directions for Australia. Inside FMCG, April, pp. 1-2, 2016. [Article]

& Bowden, Jana (2020) How a time of panic buying could yet bring us together. The Conversation, March, pp. 1-5, 17 January 2020. [Article]
Number of full-text downloads 191

, Bowden, Jana, Pallant, Jason, Grimmer, Louise, & Grimmer, Martin (2020) COVID-19 has changed the future of retail: there's plenty more automation in store. The Conversation, June, 25 June 2020. [Article]

& (2017) The economics of self-service checkouts. The Conversation, 2017. [Article]
Number of full-text downloads 1,314

& Grimmer, Louise (2018) Fed up with always being in the slow queue? That's why queues are being 'designed out'. The Conversation, June, pp. 1-7, 2018. [Article]
Number of full-text downloads 69

& Grimmer, Louise (2018) Growers are in a jam now, but strawberry sabotage may well end up helping the industry. The Conversation, September, 2018. [Article]

& Grimmer, Louise (2021) Here's the real reason customer abuse is rising. Inside Retail, 7 December 2021. [Article]

& Grimmer, Louise (2018) Location and voice technology are the future of retail. The Conversation, April, pp. 1-4, 2018. [Article]
Number of full-text downloads 276

& Grimmer, Louise (2018) Love them or loathe them, private label products are taking over supermarket shelves. The Conversation, 19 June 2018. [Article]

& Grimmer, Louise (2022) We know sweatshop clothing is bad - and buy it anyway. Here's how your brain makes excuses. The Conversation, 24 November 2022. [Article]

& Grimmer, Louise (2017) Why retailers want you to 'click and collect'. The Conversation, 2017. [Article]
Number of full-text downloads 655

& Grimmer, Louise (2021) The history of the shopping centre Santa, and how he became a staple of the festive season. The Conversation, 22 December 2021. [Article]

& Grimmer, Louise (2021) The rise and rise of Aldi: two decades that changed supermarket shopping in Australia. The Conversation, 22 January 2021. [Article]

, Grimmer, Louise, & Grimmer, Martin (2021) The ‘martyrdom effect’: why your pain boosts a charity’s gain. The Conversation, 16 July 2021. [Article]

, Grimmer, Louise, & Maginn, Paul (2020) The suburbs are the future of post-COVID retail. The Conversation, 2 November 2020. [Article]
Number of full-text downloads 624

, , & Grimmer, Louise (2019) The IKEA effect: how we value the fruits of our labour over instant gratification. The Conversation, April, 18 April 2019. [Article]
Number of full-text downloads 367

& (2018) Why plastic bag bans triggered such a huge reaction. The Conversation, July, pp. 1-4, 2018. [Article]
Number of full-text downloads 442

Pallant, Jason & (2020) Don't blame COVID-19: Target's decline is part of a deeper trend. The Conversation, May, 22 April 2020. [Article]
Number of full-text downloads 63

& (2023) Supporting Mature Women Experiencing Housing Stress: A Novel Strengths-Based Approach. QUT Centre for Justice Briefing Papers, 36, pp. 1-4, March 2023. [Article]
Number of full-text downloads 10

& Mulcahy, Rory (2018) How playing games on your phone or tablet could cut your power bill. The Conversation, January, pp. 1-3, 2018. [Article]
Number of full-text downloads 24

Russmann, Uta & (2018) Verpflichtender Dialog: Diskrepanzen zwischen Theorie und Praxis. PR - Magazin: das Magazin der Kommunikationsbranche, 11, pp. 2-8, 2018. [Article]

& Kim, Soojin (2022) The cause and effect of self-centered diplomacy. University of Southern California (USC) Center on Public Diplomacy (CPD) Blog, 16 June 2022. [Featured article]

, Kim, Soojin, & Hutchings, Helen (2020) Research in progress: Devil is in the 'process': Exploring factors affecting representativeness. The Arthur W. Page Center for Integrity in Public Communication, 3 August 2020. [Article]

, Kim, Soojin, & Hutchings, Helen (2022) Why is organizational listening easier said than done? The Arthur W. Page Center for Integrity in Public Communication, 15 April 2022. [Article]

Turner, Kyle & (2014) How your shopping choices will help Coles and Woolworths take on the banks. The Conversation, 15 August 2014. [Article]

(2015) Digital Disruption in Professional Services: What Does it Mean for Legal Marketing Education? Strategies - The Journal of Legal Marketing, pp. 16-18, 2015. [Featured article]

(2019) Treat or trick: We asked people how they feel about sharing fitness data with insurance companies. The Conversation, July, pp. 1-4, 8 July 2019. [Featured article]
Number of full-text downloads 77

& Guo, Xiaoling (2023) Temu: China's answer to Amazon is already Australia's most popular free app. What makes it so addictive? The Conversation, 6 September 2023. [Featured article]

Weismueller, Jason, Harrigan, Paul, Gruner, Richard, & (2023) Misinformation is rife and causing deeper polarisation - here's how social media users can help curb it. The Conversation, 27 July 2023. [Featured article]

, Park, Andrew, & Kietzmann, Jan (2022) Synthetic Media: What Managers Need to Know about this Emergent Phenomenon. California Management Review Insights, 17 October 2022. [Article]

Contribution to conference

& (2002) Multidimensional Measures of Acculturation and Ethnic Identity: Further Empirical Evidence from Australia. In Australian and New Zeland Marketing Academy 2002 Conference, 2002-01-01.

, , & (2015) Evaluating the effects of international exposure from networks ties and mimetic pressure on clustered SMEs in Brazil. In Academy of International Business Australia and New Zealand (AIB-ANZ) Chapter Annual Symposium, 2015-11-20 - 2015-11-20. (Unpublished)
Number of full-text downloads 154

, , & (2005) Mobile phone consumption and implications for SMS marketing. In European Marketing Academy Conference, 2005-05-24 - 2005-05-27.
Number of full-text downloads 281

(2023) Identity and Chinese Learning - Evidence from Australia. In 7th International Conference on the Construction and Application of Chinese Interlanguage Corpora, 2023-03-31 - 2023-04-03, Shanghai, China. (Unpublished)

(2023) Investment and Identity in Chinese Language Learning -- A Qualitative Study of Chinese Learners at an Australian University. In Yesterday, Today and Tomorrow: Chinese Language Educa9on inSecondary and Higher Educa9on from a Mul9lingual and Mul9culturalPerspec9ve, 2023-04-21 - 2023-04-23, Southampton, United Kingdom. (Unpublished)

& (2022) Academic shocks and intercultural awareness - Experiences of Chinese international students on 2+2 programs. In Australian Association for Research in Education (AARE) Conference, 2022-12-25 - 2022-12-29, Adelaide, Australia. (Unpublished)

(2016) Multiple voices shaping CSR meaning and practice. In 32nd European Group of Organization Studies (EGOS Colloquium 2016), 2016-07-07 - 2016-07-09. (Unpublished)
Number of full-text downloads 64

(2016) Teaching Top Gun to narrate the organisation. In Barcelona Public Relations BCNPR 2016 Conference, 2016-06-29 - 2016-06-30. (Unpublished)
Number of full-text downloads 19

(2003) E-marketing : the impact of self-service technology on consumer satisfaction and consumer commitment. In 2003 Academy of Marketing Conference, 2003-07-08 - 2003-07-11.
Number of full-text downloads 359

, , & (2016) SME international performance in Latin America: The role of entrepreneurial and technological capabilities. In Business Association of Latin American Studies (BALAS) Annual Conference, 2016-03-16 - 2016-03-18.
Number of full-text downloads 870
Number of citations in Web of Science® 85

& Ostale, Enrique (2006) Chilean retailers: a unique model in Latin America. In Triennial AMS/ACRA Retailing Conference (8th), 2006-11-01 - 2006-11-04.
Number of full-text downloads 3,290

Boukis, Achilleas, Gounaris, Spiros, & (2014) Identifying determinants of employees’ brand performance in the delivery of interpersonal services. In Academy of Marketing Science Annual Conference, 2014-05-21 - 2014-05-23.
Number of full-text downloads 93

Braun, Corina, , Bruhn, Manfred, & Hadwich, Karsten (2017) The role of fit, supplier integration, and close collaboration in servitization. In International Reaserch Symposium, 2017-06-12 - 2017-06-15.
Number of full-text downloads 28

& (2002) Impact of Acculturation, Ethnic Identity, and Ethnic Ties on the Consumpton Behaviour of Ethnic Chinese Consumers in Australia. In Australian and New Zealand Marketing Academy 2002 Conference, 2002-12-02 - 2002-12-04.

Chon, Myoung-Gi, Kim, Jeong-Nam, & (2020) A model of crisis and issues management excellence (CIMEx): Conceptualizing and testing the RAPIDS principles. In Annual International Communication Association (ICA) Conference, 2020-05-20 - 2020-05-26.

(2003) Method issues in the study of venture start-up processes. In Nordic Conference on Business Studies (17th), 2003-08-14 - 2003-08-16.
Number of full-text downloads 2,362
Number of citations in Web of Science® 20

, , , & Rosenbaum, Mark (2015) Silver surfers: proposing an e-servicescape framework for active ageing. In World Social Marketing Conference, 2015-04-19 - 2015-04-21.
Number of full-text downloads 193

, , & (2017) Internet-enabled experiences within the internationalisation process of the firm. In Australian and New Zealand International Business Academy Conference (ANZIBA), 2017-02-15 - 2017-02-17, Australia.
Number of full-text downloads 236

, , & (2021) The 'softer side' of international entrepreneurship: Examining the role of emotions on internationalisation processes. In AIB Oceania Annual Symposium 2021, 2021-11-04 - 2021-11-04, Wellington, New Zealand. (Unpublished)
Number of full-text downloads 38

& Sullivan Mort, Gillian (2004) Consumer acceptance of m-services: marketing implications. In 33rd European Marketing Academy Annual Conference, 2004-05-18 - 2004-05-21.
Number of full-text downloads 142

& (2020) How institutional pressures influence corporate data-driven communication. In SERVSIG Conference, 2020-07-09 - 2020-07-12, Brisbane, Australia.
Number of full-text downloads 45

Finsterwalder, Joerg, Kuppelwieser, Volker, Fisk, Ray, & (2016) Measuring the self, the social and the task oriented side of service customers in joint co-creation experiences. In Academy of Marketing Science (AMS) World Marketing Congress, 2014-08-12 - 2014-08-17.
Number of full-text downloads 135

Finsterwalder, Joerg, Kuppelwieser, Volker, & (2012) Service co-creation to recover from a major disaster. In AMA SERVSIG International Service Research Conference, 2012-06-07 - 2012-06-09.
Number of full-text downloads 32

Galande, Ashish S., , & Thaichon, Sara (2024) Is An AI-generated Image Worth a Thousand Words? Using Automated Image Analysis to Understand the Value of AI (vs. Human) Generated NFTs. In ISMS Marketing Science Conference, 2024-06-27 - 2024-06-29, Sydney, Australia.

Georgi, Dominik & (2018) Airbnb versus Booking.com: What drives the customer experience? In Australian and New Zealand Marketing Academy Conference, 2018-12-03 - 2018-12-05, Adelaide, Australia.
Number of full-text downloads 248

, Hartel, Charmine, , & (2017) The renaissance of the individual: Emotions, emotion regulation, identity and next-generation international entrepreneurship. In McGill International Entrepreneurship (MIE) Conference, 2017-08-30 - 2017-09-01.
Number of full-text downloads 150

& (2014) International virtual networking capabilities and firm performance: a study of international entrepreneurial SMEs. In Australia And New Zealand International Business Academy (ANZIBA) Conference, 2014-04-13 - 2014-04-15.
Number of full-text downloads 190

, , & (2018) Value co-destruction: It takes two to tango. In 2018 Australian and New Zealand Marketing Academy (ANZMAC) Conference, 2018-12-03 - 2018-12-05, Adelaide, Australia.

Humphreys, Michael, Cornwell, T, , & McAlister, Anna (2007) An examination of recall measures of sponsorship awareness. In Association for Consumer Research (ACR) Annual North American Conference (34th), 2006-09-28 - 2006-10-01.
Number of citations in Web of Science® 1

& (2016) Shifting responsibility while still being ‘socially responsible’: Food waste and power in a supply chain. In International Communication Association (ICA) Annual Conference, 2016-06-09 - 2016-06-13, Fukuoka, Japan. (Unpublished)

& Whang, Yun-Oh (2015) Effects of repeated brand exposure on memory for other non-repeated brands. In American Academy of Advertising (AAA) Conference, 2015-03-26 - 2015-03-29.

(2013) Enacting community engagement in consumer organisations: A study of Australian banks. In Public Relations Institute of Australia Research Colloquium, 2013-11-17 - 2013-11-17.
Number of full-text downloads 12

(2015) Engagement as strategy: Capturing the social in social responsibility. In International Communication Association Nordic Regional Conference, 2015-10-11 - 2015-10-13.
Number of full-text downloads 66

& (2014) CEOs who tweet: Brand alignment and interaction. In Australian and New Zealand Marketing Academy Conference, 2014-12-01 - 2014-12-03, Australia.
Number of full-text downloads 63

, , & (2015) Managerial conceptualizations of CSR: A decade on. In International Communication Association Nordic Regional Conference, 2015-10-11 - 2015-10-13.
Number of full-text downloads 49

& (2013) Changing work design in disaster response: the potential for innovation. In Annual Meeting of the Academy of Management (73rd), 2013-08-09 - 2013-08-13.
Number of full-text downloads 162

& Everett, James (2014) Internal communication, cultural inertia, and knowledge production. In International Communication Association (ICA) Annual Conference, 2014-05-22 - 2014-05-26, Seattle, United States.
Number of full-text downloads 79

& Everett, James (2016) Knowledge system coherence as a moderator of organizational change and learning. In International Communication Association (ICA) Annual Conference, 2016-06-09 - 2016-06-13, Fukuoka, Japan.
Number of full-text downloads 25

& (2017) Communication interventions in engagement: The role of dialogue, advocacy, and interaction. In Annual Conference of the Public Relations Society of China, 2017-10-27 - 2017-10-30.
Number of full-text downloads 40

& (2018) Episodic, relational, and synergistic community engagement: A triad of practice. In International Communication Association (ICA) Annual Conference, 2018-05-25 - 2018-05-28, Czech Republic.
Number of full-text downloads 99

& (2018) Many voices: Authenticity in community engagement. In International Communication Association (ICA) Annual Conference, 2018-05-25 - 2018-05-28, Czech Republic.
Number of full-text downloads 71

& (2017) Moving to a distant stage: Translating metaphors of university educators to an online environment- A pilot study. In Higher Education Research Network Conference, 2017-11-27 - 2017-11-27. (Unpublished)
Number of full-text downloads 57

& (2018) The many faces of engagement: Toward a public-centered approach. In National Communication Association Annual Convention, 2018-11-08 - 2018-11-11.
Number of full-text downloads 136

& (2017) Questions of authenticity in community engagement. In Public Relations Society of China (PRSC) Conference, 2017-10-27 - 2017-10-30. (Unpublished)
Number of full-text downloads 19

, , & (2012) The applicability of aesthetic knowledge in organizational decision making processes. In Annual Meeting of the Academy of Management (72nd), 2012-08-03 - 2012-08-07.
Number of full-text downloads 509

Kim, Jeong-Nam & (2018) Quantifying and tracking 'voicers' in issues and conflicts: Using the situational theory of problem solving and public segmentation approach. In International Communication Association (ICA) Annual Conference, 2018-05-25 - 2018-05-28, Czech Republic.

& Beckmann, Suzanne (2010) Destination marketing using electronic games? In 2010 INFORMS Marketing Science Conference (32nd), 2010-06-17 - 2010-06-19.

(2006) Engaging, enraging public relations and the role of the other. In Australian Communicators' Collaborative Conference 2006, 2006-09-03 - 2006-09-05.
Number of full-text downloads 137

(2005) Is Dialogue the Key to Pandora's Box? In 'Questioning the Dialogue', The 2005 Conference of the International Communication Association, 2005-05-26 - 2005-05-30.
Number of full-text downloads 623

(2005) Pushing the River Upstream: Two-Way Public Relations and How To Do It. In 'Like water, communication should be clear and flowing', the annual conference of the Public Relations Institute of Australia, 2005-10-01 - 2005-10-01.
Number of full-text downloads 857

(2019) Toward a framework of dialogue: The dialogic ladder, Champagne, and Canute. In 69th Annual ICA Conference: Communication beyond Boundaries, 2019-05-24 - 2019-05-28. (Unpublished)
Number of full-text downloads 83
Number of citations in Web of Science® 33

& (2016) Building bridges: scaffolding the public relations writing curriculum. In International Communication Association (ICA) Annual Conference, 2016-06-09 - 2016-06-13, Fukuoka, Japan.
Number of full-text downloads 45

& (2018) Silent voices in community engagement. In International Communication Association (ICA) Annual Conference, 2018-05-25 - 2018-05-28, Czech Republic.
Number of full-text downloads 75

(2014) View through a monocle: Perspective(s) on dialogue in public relations. In 64th Annual Conference of the International Communication Association, 2014-05-20 - 2014-05-26. (Unpublished)
Number of full-text downloads 50

(2017) Why dialogue cannot be mandated. In 67th International Communication Association (ICA) Conference, 2017-05-25 - 2017-05-29. (Unpublished)
Number of full-text downloads 41

& (2017) Modelling a process approach to operationalizing stakeholder engagement: A CSR perspective. In 67th International Communication Association (ICA) Conference, 2017-05-25 - 2017-05-29. (Unpublished)
Number of full-text downloads 106

& (2017) The meaning and role of silent voices in community engagement. In Public Relations Society of China (PRSC) Conference, 2017-10-27 - 2017-10-30. (Unpublished)
Number of full-text downloads 62

& Kent, Michael L. (2017) Dialogic engagement: A multi-level conceptual model. In 67th International Communication Association (ICA) Conference, 2017-05-25 - 2017-05-29. (Unpublished)
Number of full-text downloads 887

Lewis, Elissa E. & (2019) The convergence opportunity: Signalling organisational trustworthiness during crisis. In PRIA Research Forum, 2019-11-14 - 2019-11-14. (Unpublished)
Number of full-text downloads 50

, Durden, Geoffrey, Lee, Nick, & Cadogan, John (2010) The role of emotional labour and role stress on burnout and psychological strain in high contact service employees. In Academy of Marketing Conference 2010, 2010-07-06 - 2010-07-08.
Number of full-text downloads 420

, Durden, Geoffrey, & Souchon, Anne (2010) Risky business: making decisions on the cuff. In Academy of Marketing Conference 2010: Transformational Marketing, 2010-07-06 - 2010-07-08.
Number of full-text downloads 127

Liu, Brooke & (2017) The trust factor: Towards a comprehensive model for trust in crisis communication. In International Crisis and Risk Communication Conference, 2017-03-13 - 2017-03-15. (Unpublished)
Number of full-text downloads 185
Number of citations in Web of Science® 52

& (2013) Examining fan attitudes toward sponsor brands using social identity frameworks. In Australia and New Zealand Marketing Academy Conference, 2013-12-01 - 2013-12-04, New Zealand.
Number of full-text downloads 288

, Van Durme, Joel, Raulas, Mika, & Merisavo, Marko (2002) E-mail marketing in the context of cosmetics. In 2002 Australian and New Zealand Marketing Academy Conference, 2002-12-02 - 2002-12-04.
Number of full-text downloads 486

, , Perks, Keith, Chen, Hsiu-Li, & (2015) The impact of Internet marketing capabilities on international network capability, a cross country study comparison between Australia, Chile and Taiwan internationalised SMEs. In Australian and New Zealand International Business Academy Conference (ANZIBA), 2015-02-11 - 2015-02-13, Australia.
Number of full-text downloads 270

, , , Hudson, Rob, , Mulcahy, Rory, & Ossington, Reid (2019) Let’s stop reinventing the wheel: How existing segmentation strategies can be overlaid on to new consumer data. In World Social Marketing Conference (WSMC 2019), 2019-06-04 - 2019-06-05. (Unpublished)
Number of full-text downloads 68

McDonald, Heath & (2008) Examining the antecedents and consequences of ritualized fan behavior. In Summer American Marketing Association Conference 2008, 2008-08-08 - 2008-08-11.
Number of full-text downloads 103

McGraw, Jacquie Cherie, , & (2018) Tough but not terrific: When value is destroyed in men’s preventative health services. In American Marketing Association Services Special Interest Group (SEVRSIG) 10th International Research Conference, 2018-06-14 - 2018-06-16. (Unpublished)
Number of full-text downloads 54

, , , & (2020) What words signal to community members during disasters. In International Crisis and Risk Communication Conference, 2020-03-09 - 2020-03-11, Orlando, United States. (Unpublished)
Number of full-text downloads 76

, , , , , & (2020) A local lens on risk communication about severe weather. In International Crisis and Risk Communication Conference, 2020-03-09 - 2020-03-11, Orlando, United States. (Unpublished)
Number of full-text downloads 48

(2022) Bouncing back by looking back. In ConTech, 2022-05-10 - 2022-05-10, Melbourne, Australia.
Number of full-text downloads 8

(2015) Determining the drivers of m-banking adoption: A cross cultural study. In Academy of Marketing (UK) Conference, 2015-07-07 - 2015-07-09.
Number of full-text downloads 328
Number of citations in Web of Science® 98

(2022) Responding to Post-Pandemic Trends. In Clubs Queensland - Future Forum, 2022-05-11 - 2022-05-11, Brisbane, Australia.
Number of full-text downloads 10

, , & (2015) Are market prices transparent to the consumer? A field experiment on the salience of unit pricing. In Australian Conference of Economists, 2015-07-07 - 2015-07-11, Australia.
Number of full-text downloads 30

(2015) Disguising the performance of M-games in social marketing. In World Social Marketing Conference, 2015-04-19 - 2015-04-21.
Number of full-text downloads 56

, , & (2014) Balancing entertainment and behaviour value: M-games as a social marketing agent of change. In Australian and New Zealand Marketing Academy Conference, 2014-12-01 - 2014-12-03, Australia.
Number of full-text downloads 212

Mulder, Mark, , Rapp, Justine, & Rosenbaum, Mark (2013) Paradox of new textbook adoption: When do ‘newest’ editions matter to students? In 37th Annual Marketing Educators’ Association (MEA) Conference, 2013-04-18 - 2013-04-20.
Number of full-text downloads 23

Murdy, Samantha, , & (2012) The development of a model to measure destination brand performance across travel contexts. In Australian and New Zealand Marketing Academy Conference, 2012-12-03 - 2012-12-05, Adelaide, Australia.
Number of full-text downloads 18

& (2010) Strategies to facilitate grading consistency in large classes. In 23rd International Conference on the First-Year Experience, 2010-06-07 - 2010-06-10.
Number of full-text downloads 158

, Fullerton, Sam, & Johnson-Morgan, Melissa (2010) The pitfalls of publicizing ethics research. In Society for Marketing Advances Conference, 2010-11-03 - 2010-11-06.
Number of full-text downloads 84

, , & (2019) Who Prefers More Variety Of Choices? Investigating The Influences Of Different Motivational Profiles On Consumers’ Preferences For Consideration Set Variety. In Australian Conference on Personality and Individual Differences, 2019-11-29 - 2019-11-30, Brisbane, Australia.

(2016) Destination marketing organizations - Research opportunities in an era of uncertainty. In International Conference on Tourism, 2016-06-29 - 2016-07-02.
Number of full-text downloads 103

(2013) Measuring a destination's brand equity between 2003 and 2012 using the consumer-based brand equity (CBBE) hierarchy. In Consumer Psychology of Tourism, Hospitality and Leisure Symposium, 2013-06-01 - 2013-06-05.
Number of full-text downloads 64

& (2013) Destination branding performance measurement for practitioners. In International Conference on Tourism, 2013-06-10 - 2013-06-13.
Number of full-text downloads 28

& (2011) Modeling destination brand equity in an emerging long haul market. In Travel and Tourism Research Association European Chapter Conference 2011, 2011-04-11 - 2011-04-13.
Number of full-text downloads 19

& Hoegg, JoAndrea (2017) The red derogation effect. In Association for Consumer Research Conference, 2017-10-26 - 2017-10-29.
Number of full-text downloads 97

, Palmeira, Mauricio, & Jevons, Colin (2012) Asymmetric price range effects on vertical extensions. In AMA Winter Educators' Conference, 2012-02-17 - 2012-02-19.

, , , , & Poudyal Chhetri, Meen B. (2014) How does Nepal Television (NTV) frame natural disasters? A qualitative content analysis of news scripts using news frames and PPRR cycle. In 5th International Disaster and Risk Conference (IDRC 2014), 2014-08-24 - 2014-08-28.
Number of full-text downloads 921
Number of citations in Scopus 4

, , & (2018) Haptic information and consumer brand impressions. In 20th Australian and New Zealand Marketing Academy Conference, 2018-12-03 - 2018-12-05.

, , & (2018) The power of touch: Some empirical evidence. In 20th Australian New Zealand Marketing Academy Conference, 2018-12-03 - 2018-12-05.

, , & (2016) Conceptualising and understanding the drivers of advertising intrusiveness. In Australian and New Zealand Marketing Academy Conference, 2016-12-05 - 2016-12-07, New Zealand.
Number of full-text downloads 22

(2012) Designing a self-service technology to increase self-efficacy and maintain breastfeeding. In 2012 International Social Marketing Conference, 2012-06-28 - 2012-06-29.

, Hartel, Charmine, Russell, Kay, & Previte, Josephine (2012) It's all about me! Emotional ambivalence Gen-Y blood-donors. In Proceedings from the AMA SERVSIG International Service Research Conference 2012, 2012-06-07 - 2012-06-09.

, , , Mulcahy, Rory, & (2019) The transformative service paradox: Wellbeing trade-offs and the social dilemma. In QUIS 16: The 16th International Research Symposium on Service Excellence in Management, 2019-06-10 - 2019-06-13.
Number of full-text downloads 102
Number of citations in Web of Science® 16

, , Raciti, Maria, Mulcahy, Rory, & (2019) The use of animal personas when co-designing services for vulnerable consumers. In QUIS 16: The 16th International Research Symposium on Service Excellence in Management, 2019-06-10 - 2019-06-13.
Number of full-text downloads 37

, Mulcahy, Rory, , , Swinton, Tim, Horrocks, Neil, & Ossington, Reid (2017) Innovating energy markets: A hybrid persona/segment approach. In Australian and New Zealand Marketing Academy Conference, 2017-12-04 - 2017-12-06, Australia.
Number of full-text downloads 151

, Mulcahy, Rory, , Swinton, Tim, Little, Jo, & Horrocks, Neil (2017) Challenging the myths of the low income earner with a digital mobile program: Reduce your juice. In World Social Marketing Conference, 2017-05-15 - 2017-05-17.
Number of full-text downloads 117

& (2010) The relationship between strategic positioning and perceived value of social networking sites. In 2010 SERVSIG International Research Conference, 2010-06-17 - 2010-06-19.
Number of full-text downloads 133

& Raciti, Maria (2017) Co-creating digital services with vulnerable consumers for marketing impact. In Australian and New Zealand Marketing Academy Conference, 2017-12-04 - 2017-12-06, Australia.
Number of full-text downloads 74

, Zainuddin, Nadia, & Previte, Josephine (2012) The 'free-factor' impact on value in health services. In Proceedings from the AMA SERVSIG International Service Research Conference 2012, 2012-06-07 - 2012-06-09.

Russmann, Uta & (2018) Mandating dialogue – differences between theory and practice: A comparative international study. In 2018 EUPRERA Annual Congress, 2018-09-27 - 2018-09-28. (Unpublished)
Number of full-text downloads 32
Number of citations in Web of Science® 12

Sandall, Jean, Cattermole-Terzic, Vanessa, , & (2023) The TMR Customer Value Chain [Poster]. In World Road Congress, 2023-10-02 - 2023-10-06, Prague, Czech Republic. (Unpublished)
Number of full-text downloads 16

& (2012) Delving deeper into maintenance behaviour. In International Social Marketing Conference, 2012-06-28 - 2012-06-29, Australia.
Number of full-text downloads 57

, Kubacki, Krzysztof, & Rundle-Thiele, Sharyn (2014) Understanding carer's intentions for their child to walk to school: Further application of the theory of reasoned action. In International Social Marketing Conference, 2014-07-17 - 2014-07-18, Australia.
Number of full-text downloads 88

, Kubacki, Krzysztof, & Rundle-Thiele, Sharyn (2014) A stakeholder process evaluation of a social marketing walking intervention targeting children. In Annual Social Marketing Conference, 2014-06-20 - 2014-06-21.
Number of full-text downloads 102

Sheehan, Kim, , & (2015) Global virtue and the reputation economy. In 2015 AmericanAcademy of Advertising Global Conference, 2015-01-01.

Steele, James, Gregor, Shirley, Campbell, John, Fitzgerald, Robert, & (2016) Designing location-based educational services for school students at cultural institutions: the case of the National Portrait Gallery of Australia. In Design Science Research in Information Systems and Technology (DESRIST), 2016-05-24 - 2016-05-25. (Unpublished)

, Odekerken-Schroder, Gaby, Mahr, Dominik, , & (2022) Robot butlers: An investigation of the impact of service robots on the overall service experience for hotel guests. In AMA SERVSIG Conference, 2022-06-16 - 2022-06-18, Glasgow, United Kingdom.

, Odekerken-Schröder, Gaby, Mahr, Dominik, , & (2022) What’s in the name: Unraveling the impact of personification of service robots on the overall service experience. In Frontiers in Service Conference, 2022-06-24 - 2022-06-26, Boston, United States.

, Lee, Hyelim, & Kim, Jeong-Nam (2021) Conspiratorial thinking in the workplace: How it happens and why it matters. In International Communication Association (ICA) Annual Conference, 2021-05-27 - 2021-05-31.

, , , & (2020) Trust and value: New motivational factors to support young adults' private health choices. In Annual International Communication Association (ICA) Conference, 2020-05-20 - 2020-05-26.

, Brewer, Paul, & Liesch, Peter (2014) Causes of rigidity in SMEs' export commencement decision. In Annual Meeting of the European International Business Academy, 2014-12-11 - 2014-12-13, Sweden.
Number of full-text downloads 290

, Brewer, Paul, & Liesch, Peter (2008) Constructing an internationalisation readiness index. In Annual Meeting of the Academy of International Business (50th), 2008-06-30 - 2008-07-03.
Number of full-text downloads 1,649

, Brewer, Paul, Liesch, Peter, & Coote, Len (2014) Commitment to internationalisation: an extension of the internationalisation process model. In Australian and New Zealand International Business Academy Conference (ANZIBA), 2014-04-13 - 2014-04-15, New Zealand.
Number of full-text downloads 527

, Kent, Michael, & (2018) The next steps in a public relations approach to engagement. In Australian and New Zealand Communication Association Conference, 2018-07-03 - 2018-07-06, New Zealand.
Number of full-text downloads 218

(2014) Using theory to develop a research project: Challenges and pitfalls. In QUT Business School PhD Research Seminar, 2014-03-26 - 2014-03-26. (Unpublished)
Number of full-text downloads 37

(2015) Value co-creation of faculty-led study abroad programs: Investigating pre-departure value potential, study abroad resource integration and re-entry value realization evaluation. In Academy of International Business Australia and New Zealand Chapter (AIB-ANZ) Annual Symposium, 2015-11-20 - 2015-11-20. (Unpublished)
Number of full-text downloads 17

(2017) Why social media marketing? 5 ways social media can help your business. In Bank of Queensland (BOQ) Stones Corner - Get to Know Your Local, 2017-11-16 - 2017-11-16. (Unpublished)
Number of full-text downloads 38

(2011) The cutting edge of social media. In PLU School of Business 50th Anniversary Workshop, 2011-03-12 - 2011-03-12. (Unpublished)
Number of full-text downloads 34

(2016) The holy grail of wearable health and fitness technology. In QUT School of Advertising, Marketing and Public Relations Business Breakfast Series, 2016-03-11 - 2016-03-11. (Unpublished)
Number of full-text downloads 40

, Beirão, Gabriela, & Kuppelwieser, Volker (2018) The diffusion of wearable health technology: Investigating adoption drivers of fitness trackers across lead versus lag markets. In 27th Annual Frontiers in Service Conference, 2018-09-06 - 2018-09-09. (Unpublished)
Number of full-text downloads 327

& Braun, Corina (2016) Customer experience of mobile app service failures: Investigating (Halo) effects of app inaccessibility. In 2016 Australian and New Zealand Marketing Academy (ANZMAC) Conference, 2016-12-05 - 2016-12-07.
Number of full-text downloads 26

, Kuppelwieser, Volker, & (2017) Adoption of smart health wearables: An empirical analysis in Chile and the U.S. In International Research Symposium on Service Excellence in Management, 2017-06-12 - 2017-06-15.
Number of full-text downloads 192

, Kuppelwieser, Volker, , & Giraldo Oliveros, Mario (2017) The quantified self movement: Comparing perceptions and adoption of fitness trackers between U.S. and Latin American consumers. In 26th Annual Frontiers in Service Conference, 2017-06-23 - 2017-06-25. (Unpublished)
Number of full-text downloads 44

, Kuppelwieser, Volker, & Gierke, Andrea (2015) The rise of self-tracking: Investigating the adoption of fitness trackers and the relationship on preventive health care. In Australian and New Zealand Marketing Academy Conference, 2015-11-30 - 2015-12-02, Australia.
Number of full-text downloads 169

& (2014) Offshoring of B2B accounting services: An exploration of customer resistance. In Australian and New Zealand Marketing Academy Conference, 2014-12-01 - 2014-12-03, Australia.
Number of full-text downloads 56

, Simpson, Merl, Kuppelwieser, Volker, & Finsterwalder, Joerg (2011) Price partitioning and people-processing services: Does service unbundling lead to retaliatory customer behavior? - An empirical investigation in the airline industry. In ISES Global Conference on Service Excellence, 2011-07-13 - 2011-07-15.
Number of full-text downloads 43

, , & (2019) Exploring a space for distrust in public relations. In International Public Relations Research Symposium, 2019-01-01.
Number of full-text downloads 39

, , & (2024) Accelerating corporate Australia's delivery and implementation of Net Zero by 2050 strategies. In ERICA's State of Energy Research Conference, 2024-02-14 - 2024-02-16, Perth, Australia. (Unpublished)
Number of full-text downloads 17

, , & (2019) Repairing trust and reducing distrust: Same, same or different? In PRIA Research Symposium, 2019-11-14 - 2019-11-14. (Unpublished)
Number of full-text downloads 106

, , & (2018) A definitional dilemma: Arguing the case for distrust in public relations. In PRIA Research Symposium, 2018-10-30 - 2018-10-30. (Unpublished)
Number of full-text downloads 85

& (2008) The social construction of corporate responsibility in the Australian Energy Industry. In Academy of Management 2008 Annual Meeting, 2008-08-08 - 2008-08-13.
Number of full-text downloads 352

Walker, Sophie, , , Tutticci, Aimee, & (2019) Using risk communication to address the dam safety knowledge gaps in communities. In NZSOLD, 2019-09-18 - 2019-09-19, Auckland, New Zealand. (Unpublished)
Number of full-text downloads 43

(2017) On the semantic properties and grammatical and pragmatic functions of the modal particle "a" in interrogative sentences. In 5th International Symposium on Chinese Ontology Characteristics and Contrastive Chinese Teaching, 2017-04-03.
Number of full-text downloads 82
Number of citations in Web of Science® 29

& (2019) How well are Chinese international students prepared academically by their home institutions: A study of 2+2 program students at an Australian university. In Australian Association for Research in Education (AARE) Conference, 2019-12-01 - 2019-12-05, Brisbane, Australia.
Number of full-text downloads 74

Wentzel, Daniel, , Tomczak, Torsten, & Henkel, Sven (2007) The impact of susceptibility to informational influence on the effectiveness of consumer testimonials. In European Marketing Academy Conference (36th), 2007-05-22 - 2007-05-25.
Number of full-text downloads 2,509

, , & (2018) Small e-business firm internationalization process: The role of dynamic managerial capabilities. In Academy of International Business (AIB) Annual Meeting, 2018-06-25 - 2018-06-28, Minneapolis, United States.
Number of full-text downloads 120

(2011) Measuring literalism and symbolism in advertisements: Scale development and validation. In American Academy of Advertising (AAA) 2011 Asia-Pacific Conference, 2011-06-08 - 2011-06-10.
Number of full-text downloads 171

& (2011) Can we teach advertising students how to think? Strategies to engage student thinking. In American Academy of Advertising (AAA) 2011 Asia-Pacific Conference, 2011-06-08 - 2011-06-10.
Number of full-text downloads 68

Non-Traditional Research Output

Rugman, Alan M, , & Purcell, William R (2000) Multinational Enterprises and the End of Global Strategy. [Digital or visual products]
Number of full-text downloads 55

Rugman, Alan M, , & Purcell, William R (2000) Theories of international business. [Digital or visual products]
Number of full-text downloads 3

QUT Thesis

Peachey Burgess, Laura C. (2022) Fruitful engagement: Framing the value of imperfect produce. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 51

Alahakoon, Thilini Hiranya (2022) A model of transformative destination image. PhD thesis, Queensland University of Technology.
Number of full-text downloads 145

Alfardan, Hatem Mohammad M (2024) Consumer engagement and e-marketing in the MENA region: Fossicking social media effects. PhD thesis, Queensland University of Technology.
Number of full-text downloads 154

Astuti, Novika Candra (2022) Exploring international entrepreneurship and opportunity creation in emerging markets. PhD thesis, Queensland University of Technology.
Number of full-text downloads 460

Athapaththu, Jayani Chamarika (2022) Influence of value co-destruction on actor wellbeing in the sharing economy: An exploratory study in peer-to-peer accommodation. PhD thesis, Queensland University of Technology.
Number of full-text downloads 64

(2020) Back on the market: Understanding heterosexual mature adult protective sexual behaviours. Masters by Research thesis, Queensland University of Technology.
Number of full-text downloads 176

Brady, Elaine Mary (2019) Lifting the blaincéad on breastfeeding: Can mobile technology address the customer experience of shame in Ireland. Masters by Research thesis, Queensland University of Technology.
Number of full-text downloads 231

(2017) Engagement, empowerment and patient generated health data. PhD thesis, Queensland University of Technology.
Number of full-text downloads 1,021

Cateriano Arevalo, Erik (2024) Social Practice Theory to Understand Indigenous Health-Related Consumption Practices in the Peruvian Amazon. PhD by Publication, Queensland University of Technology.

Chau, Tsoi Ying (2021) The impact of signalling environmental consciousness on the perceived contamination and attractiveness of sustainable clothing. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 135

Chen, Xin Ming (2021) Collective well-being in oceanic esports. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 173

Ching, Wai Fan (2020) The effect of interpersonal touch during service recovery. PhD thesis, Queensland University of Technology.
Number of full-text downloads 211

(2015) Cryptic marketing : strategic targeting of subculture markets. PhD thesis, Queensland University of Technology.
Number of full-text downloads 3,416

Coneybeer, Justine (2025) Taking Responsibility? A Critical Analysis of Fashion Companies' Responses to the Australian Modern Slavery Act. PhD by Publication, Queensland University of Technology.

Crow, Kellie T. (2018) Cognitive control, choice, and charity donation. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 331

Dam, Lien P. (2018) Destination consumer-based brand equity: The effects of social media on travel planning. PhD thesis, Queensland University of Technology.
Number of full-text downloads 1,123

Devendra, Saraniya (2024) The Persuasiveness of Travel Influencers in Sustainable Tourism. PhD thesis, Queensland University of Technology.

(2014) CSR communication and legitimacy : an institutional and rhetorical perspective. PhD thesis, Queensland University of Technology.
Number of full-text downloads 1,722

Devlin, Bryce (2023) Leveraging dynamic capabilities for machine learning integration in retail demand planning. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 195

(2021) How institutional pressures influence data-driven corporate communications. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 250

Fanggidae, Jappy Parlindungan (2020) Motivation shifting in giving: Moral balancing effects in prosocial context. PhD thesis, Queensland University of Technology.
Number of full-text downloads 336

Fentens, Ulrike Antje Maria (2021) Exploring the concept of creativity and entrepreneurial intentions to internationalise: A digital-born service firm perspective. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 205

Fiestas Lopez Guido, Jorge Carlos (2020) Mobile-assisted showrooming and the influence of location-based advertising on consumers' purchase intentions. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 441

Frank, Yannik (2021) Investigating how to improve consumer engagement with terms and conditions (T&C). Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 159

Gibson, Scott D. (2018) Advertising planning in the age of big data. An exploratory study. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 396

(2017) Developing a business case for sustainability in the construction industry. Masters by Research thesis, Queensland University of Technology.

Jain, Ritesh (2021) The influence of anthropomorphic spokescharacters on consumers' recycling intentions. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 428

Joenpolvi, Emma (2019) License to cheat: Does farmers' markets patronage influence non-prosocial behaviour? Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 269

Jones, Choity (2020) Corporate social responsibility during times of crisis. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 462

(2014) Optimising employee engagement with internal communication : a social exchange perspective. Masters by Research thesis, Queensland University of Technology.
Number of full-text downloads 5,615

(2016) The use of aesthetic knowledge in decision making processes in mega projects. PhD thesis, Queensland University of Technology.
Number of full-text downloads 1,637

Kim, Hyoje (2020) Self-regulation and intertemporal consumer impatience. PhD thesis, Queensland University of Technology.
Number of full-text downloads 341

Kim, Jee Won (2022) How speciesism affects artificial intelligence (AI) adoption intent. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 596

(2022) Brand selfie credibility: Conceptualisation and scale development. PhD thesis, Queensland University of Technology.
Number of full-text downloads 68

Le, Minh Thi Hong (2019) Brand fanaticism: Scale development. PhD thesis, Queensland University of Technology.
Number of full-text downloads 795

(2018) Effects of source and crisis attribution on organisational trustworthiness in news media reporting. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 287

(2018) The impact of value co-creation: A service employee perspective. Masters by Research thesis, Queensland University of Technology.
Number of full-text downloads 439

(2013) Buzz in motion pictures : what is buzz and how can marketing create it? PhD thesis, Queensland University of Technology.
Number of full-text downloads 1,142
Number of citations in Web of Science® 1

Mattushek, Marcia (2022) Entrepreneurial learning in business incubators and accelerators. PhD thesis, Queensland University of Technology.
Number of full-text downloads 289

McGraw, Jacquie Cherie (2018) Men's help-seeking behaviours in preventative health: The role of masculine identities. Masters by Research thesis, Queensland University of Technology.
Number of full-text downloads 336

(2015) Disability employment practices in the Australian retail sector. PhD thesis, Queensland University of Technology.
Number of full-text downloads 658
Number of citations in Web of Science® 13

Nguyen, Thi Mai Han (2019) How can materialism affect the intention to create brand-related user-generated content about style on social media sites? PhD thesis, Queensland University of Technology.
Number of full-text downloads 148

Raja Arif, Raja Sumayyah (2022) A strategic subordinate: An outcome of internal communication and employee engagement. PhD thesis, Queensland University of Technology.
Number of full-text downloads 2,646

Sararueangpong, Pasit (2022) How embarrassment and superstitiousness affect consumers' superstitious purchase decision? Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 407

(2013) Consumers' behavioural responses toward technology-based social products. PhD thesis, Queensland University of Technology.
Number of full-text downloads 1,107

(2014) The impact of personal identity and intimacy on the use of social media. Masters by Research thesis, Queensland University of Technology.
Number of full-text downloads 1,139

Sheehan, Benjamin T. (2018) Customer service chatbots: Anthropomorphism, adoption and word of mouth. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 2,769

Smallwood, Chelsea D. (2018) Native advertising: Power, responsibility and risk. Masters by Research thesis, Queensland University of Technology.
Number of full-text downloads 852

(2015) Exploring internal communication's impact on psychological contract currencies. Masters by Research thesis, Queensland University of Technology.
Number of full-text downloads 1,548

Sugimoto, Toyohiko (2023) The effect of spokes-character copycatting on consumers' brand evaluations. PhD thesis, Queensland University of Technology.

Sun, Kaiyang (2020) The analysis of the relationship between family involvement and innovative capability in Chinese family SMEs. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 273

Tincknell, Liam (2023) Act your age to engage: Field evidence on parent vs. brand extension virality through motivational language. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 45

Tsou, Alice (2019) Managing brand reputation in a dynamic, eWOM service industry environment. Masters by Research thesis, Queensland University of Technology.
Number of full-text downloads 718

(2015) Changing the company name : a model for identity change through communication. Masters by Research thesis, Queensland University of Technology.
Number of full-text downloads 280

(2024) Social media influencers as a marketing channel: A taxonomy. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 318

(2014) Theory and practice of automotive modal lock-in – an Indonesian case. PhD thesis, Queensland University of Technology.
Number of full-text downloads 1,062

Xiao, Yechun (2020) Salient attributes of accommodation choice for short-break holidays. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 373

Zhang, Yang (2020) Leveraging dynamic capabilities in the creation of virtual servicecape in China. Master of Philosophy thesis, Queensland University of Technology.
Number of full-text downloads 324

Working Paper

De Cieri, Helen, , & (1995) The relocation process: implications for individuals and organizations. Dept. of Management & Industrial Relations, University of Melbourne, Parkville, Vic. [Working Paper]

Other Contribution

Bedggood, Rowan, Gardner, John, , Adams, Henry, Reade, Luke, Miller, Wendy, Poruschi, Lavinia, , , & (2021) A Preliminary Guide to Equitable Energy Programs.
Number of full-text downloads 186

Dong, Samantha Zhuowen & (2013) Financial risk information processing in Hong Kong: An application of the Risk Information Seeking and Processing (RISP) model. C-Centre x jcMotion, School of Journalism and Communication, The Chinese University of Hong Kong.
Number of full-text downloads 157

, , , , , & (2024) Submission to the Senate Inquiry on Food and Beverage Manufacturing in Australia. House of Representatives Standing Committee on Industry, Innovation, Science and Resources, Australi.
Number of full-text downloads 71

, , & (2021) PREDICT: Principles of Good Mining Checklist. Cooperative Research Centre for Optimising Resource Extraction (CRC ORE).
Number of full-text downloads 85

Sunstein, Cass, Augusta Carrasco, Maria, Gauri, Varun, George, Gavin, , Houéto, David, Kutalek, Ruth, Laverack, Glenn, Makki, Fadi, Martinus, Ammaarah, Mekheimar, Shahinaz, Michie, Susan, Nagyova, Iveta, Omer, Saad, Rimal, Rajiv, Smith, Jana, Varazzani, Chiara, Vyas, Archna, & Wamoyi, Joyce (2022) Behavioural and social sciences are critical for pandemic prevention, preparedness, and response. WHO Technical Advisory Group on Behavioural Insights and Sciences for Health [Open Letter].

, Kim, Jeong-Nam, & Grunig, James (2021) A structural prerequisite for CCO as strategist is to empower public relations. Page Arthur W. Page Society.

This list was generated on Sun Apr 20 11:16:22 2025 AEST.