Ministry of Information Technology, Communication and Innovation A BLUEPRINT FOR MAURITIUS A BRIDGE TO THE FUTURE DIGITAL TRANSFORMATION 2025-2029 May 2025 mitci.govmu.orgForeword Mauritius stands at the threshold of a defining and pivotal chapter in its national development digital era powered by Artificial intelligence (All) including Generative, Agentic and emerging forms of Artificial Intelligence where opportunity, innovation and resilience converge. This Digital Transformation Blueprint (2025-2029) is not merely a roadmap; it is a bold declaration of our collective commitment to building an inclusive, citizen-centric and forwardlooking digital Republic. Recent global events, particularly the COVID-19 pandemic, have demonstrated the vital importance of digital infrastructure and connectivity in maintaining social, economic and business continuity. While underlining the critical importance of technology enabled remote learning, e-services and digital finance, trade and commerce, they also exposed persistent gaps in access and digital readiness. This Blueprint is a timely response: a comprehensive and inclusive strategy to ensure that no citizen is left behind in our journey toward a smarter, more connected Mauritius. Structured around four strategic pillars and five national enablers, the Blueprint provides clarity of purpose and direction. It outlines how government will deliver digital public services that are fast, secure, accessible and ordinary citizen-centric. it also aims to strengthen digital skills for all, foster innovation and private sector growth and build a sustainable digital ecosystem that is both green and resilient. The first pillar, Digital Bridge to the Future, aims to modernise public service delivery through unified data centres powered by technologies such as Mobile ID and digital documents. The second pillar, Human Capital - Digital Skills for All, focuses on equipping all citizens with the tools and training to participate meaningfully in the digital economy. The third, Economy - Innovation and Private Sector Growth, supports entrepreneurship, startup ecosystems and Public-Private-People partnerships to unlock innovation. The fourth pillar, Planet - A Sustainable and Resilient Digital Future, promotes climate-conscious technologies and eco-friendly digital practices‘These pillars are supported by enablers that will drive successful implementation: robust digital infrastructure, modern legal frameworks, effective institutional governance, cybersecurity and trust and a national data strategy powered by artificial intelligence and analytics. Together, they form the backbone of a trustworthy and secure digital transformation. Yet, the essence of this strategy is not found solely in systems or technologies, but in the lives it transforms. A truly digital Mauritius means that a student in Rodrigues or Chamarel can access quality online classes and educational resources without barriers; an elderly citizen in Mahebourg can consult a doctor via telemedicine without leaving home; a self-employed artisan in Goodlands can showcase handmade products through an online marketplace; a young graduate in Rose-Hill can launch a mobile app with cloud support and digital financing; a planter in the North can access real-time climate data and smart irrigation systems; and a small enterprise in Port Louis can manage transactions through mobile payments and grow its customer base beyond our shores. This is the promise of digital inclusion-where technology empowers every citizen, bridges geographic and social divides and drives national development. As President of the Republic, | reaffirm my deep commitment to a digital transformation that upholds the values of equity, transparency, and national unity. This Blueprint aligns seamlessly with our broader transformational and developmental goals and the aspirations of our people. It is a call to action to every citizen, institution, and stakeholder. Let us seize this moment, not only to digitalise processes, but to reimagine governance, reenergise innovation and restore trust in public service delivery. In doing so, we will position Mauritius not just as a digital nation, but as a beacon for inclusive and sustainable development in the region. The digital age will not wait. The time to act is now. Let us move forward together with courage, clarity and a shared commitment to shaping a digital future worthy for our people and for future generations. Dharambeer Gokhool, G.C: President of Republic of MauritiusLia Prime Minister Republic of Mauritius Foreword Mauritius stands at a defining moment in its history. As we navigate a fastchanging global environment shaped by digital disruption, climate imperatives and socio-economic transitions, we must ensure that no citizen is left behind in our journey towards a smart, inclusive and sustainable future. The Digital Transformation - A Blueprint for Mauritius: A Bridge to the Future, is a strategic roadmap that outlines Government's commitment to modernising public services, empowering our people through technology, strengthening national competitiveness and safeguarding the values of trust, inclusion and sustainability of our democratic values. At the heart of this transformation lies a simple, yet powerful belief: Technology must serve people. Our mission is to make public services efficient, more user-friendly and accessible to all in every nook and corner of our Republic. We live in a world where technology is evolving faster than ever before. The pace of change compels us not just to adapt, but to lead. Across the globe, countries are rethinking governance, service delivery and economic growth through the lens of digital transformation. This strategic document is about unlocking opportunity. It is about giving every Mauritian student the tools to learn from anywhere, giving every small business the platform to thrive online and giving every elderly citizen the ability to access services with dignity and ease. It is about harnessing the power of data, digital infrastructure and artificial intelligence to deliver services that anticipate needs, protect privacy, restore trust and promote an Al literate nation. Most importantly, this Blueprint is fully aligned with the Government Programme. 2025-2029 and the United Nations Sustainable Development Goals (SDGs). It provides a clear implementation pathway, backed by measurable targets and mechanisms for continuous learning and feedback.Our vision is clear, concise and highly impactful to transform Mauritius into a digital nation where every citizen can live, learn, work and grow with pride and confidence. This transformation is not just about technology - it is about people. It is about enabling digital dignity, protecting freedom and ensuring that innovation serves our collective wellbeing. As Prime Minister, | reaffirm my unwavering commitment to making this vision a reality. | invite all Mauritians - young and old, public and private, rural and urban, to take ownership of this transformation. Let us move forward together, with unity and determination, to shape a digital Mauritius that is globally competitive, environmentally responsible and above all, human-centered. Let this Blueprint graduate from a document to becoming the driving force behind a new era of inclusive progress and national pride. py W. Dr the Hon Navinchandra Ramgoolam, GCSK, FRCP Prime MinisterForeword The Republic of Mauritius stands at a pivotal moment in its journey towards becoming a smart, inclusive and future-ready nation. The time has come to catalyse a whole-of-nation digital transformation—one that leaves no citizen behind, powers economic growth and embeds trust at every level of interaction between people, businesses and government. The Blueprint for Mauritius- A Bridge to the Future- Digital Transformation 2025-2029, marks a bold step forward in this national endeavour. It provides a strategic, people-centric and actionable roadmap that aligns with the Government Programme 2025-2029, the Organisation for Economic Co-operation and Development (OECD) and the Sustainable Development Goals. Grounded in global best practices and shaped by the voice of citizens, this digital charter outlines a transformative vision: to reimagine the delivery of public services, empower human capital through digital literacy, foster a thriving digital economy and ensure environmental and digital sustainability through innovation. Our mission is clear—to foster a resilient digital ecosystem where every citizen has the access, skills, tools and confidence to engage with government and the digital economy. It is a mission that demands agility, equity, and trust as we reform outdated systems, consolidates weak foundations, unlock the value of data and build digital services around life events. This Blueprint is anchored on four strategic pillars and five enablers. It places people first, with a vision of services that are simple, mobile-first and designed around reallife needs. It commits to a greener digital future, where e-waste is reduced, smart residential systems are deployed and youth are educated on the intersection of technology and sustainability.At its core, this transformation addresses immediate challenges while building a sustainable Al-ready future. We are embedding cybersecurity, ethical Al and data protection into the architecture of every service. Legal and regulatory reforms will ensure that digital rights are protected, innovation is fostered and technology serves the people—safely, transparently and equitably. As we embark on this journey, we recognise the challenges ahead—fragmentation, skills gaps, and institutional inertia—but we also embrace the unprecedented opportunity to transform these barriers into bridges. With bold leadership, clear governance and a deep belief in the potential of our people, Mauritius will position itself not just as a digital adopter, but as a digital benchmark in the region. Its success depends on collaboration — between ministries, businesses, civil society, academia and most importantly, the citizens we serve. We will measure progress not by how many systems we digitalise, but by how many lives we improve. This digital charter invites collaboration, celebrates innovation and champions a new social contract—one where the government is not just more digital, but more human, responsive and accountable. This is our blueprint. Our moment. Our future—digitally empowered, inclusive and resilient. ash Ramtohul, Minister of Information Technology, Communication and InnovationCONTENTS 99909 vVveMRe M“M OM“ le NS rover "ae SMegetond, tunel digtat ature Gioerescurty —Ostneovemnance —_montorng_—""¥mpawerngEXECUTIVE SUMMARYGovernment is entering a decisive phase in its digital transformation journey with strong ICT infrastructure, expanding digital platforms, and growing public demand for better services. The Digital Transformation Blueprint (2025-2029) sets out a clear roadmap to transform public service delivery, bridge the digital divide, enable inclusive economic growth and secure digital trust, all the while building a greener and more resilient society. Beyond mere efficiency, this approach asserts that digital government should also be inclusive, trusted and focused on the citizens. This strategy draws on global best practices, insights from local consultations and the real experiences of citizens and businesses as shown in figure. National Poticy Documents Pillars and Enablers ESternmant count tee Strategic ocus arene outta | | te rnc, steal fo broaramme qeeseiraue mar | | Spelt ett, anduupporieg 2025-2023 a, hg ieutond ransormation levers ABridge to were Recommendations the Future. Conerere actions 9 ‘drive digital sransformation FCO Principles of ersestamene Blueprint . Sefer Saeclaere "omens | glaperation | .fonmmerana. 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Setting up of resilient infrastructure ‘and future-ready information architecture, v THE FOUNDATION: STATE-OF-THE-ART INFO-STRUCTURE Camo Helping businesses go digital scaling startup ecosystems and enabling ‘public-private-people “Innovation through data-driven policy formulation and data ‘exchange by leveraging ‘the Freedom of, Information |__| Vv ECONOMY - INNOVATION AND PRIVATE SECTOR GROWTH Empowering all citizens with tools access and knowledge ‘to go digital through inclusion, national literacy campaigns, targeted upskiling ‘and universal access, Vv HUMAN CAPITAL - DIGITAL SKILLS FOR ALL CuO v PLANET - A SUSTAINABLE AND RESILIENT DIGITAL FUTURENATIONAL ENABLERS Digital Public Legal and Institutional Infrastructure Regulatory Reform Governance Updated egal Asiresmines ‘Rack or identity data coordination model with ‘ences ‘efficiency and stronger data governance. Aunifted government sm hasteaat Cyber resilience Data Governance and Trust and Al ‘iarework Dereon Stzana improve service mechanism protecting people, systems sovereignty datandrven decision making ‘cross government. The implementation of the Blueprint will help Mauritians to live, learn, work and thrive in a truly digital nation, with no one left behind. GOVERNMENT PROGRAMME 2025-2029 Each pillar and enabler outlined in this Blueprint, is directly aligned with the commitments set out in the Government Programme 2025-2029. This alignment ensures that the country's digital transformation efforts are fully integrated into our broader national development agenda. Through this Blueprint, Mauritius will harness the power of digital technologies to build a more inclusive, democratic and sustainable society. By strengthening digital infrastructure, enhancing digital skills, fostering innovation, and promoting trust in the digital ecosystem, this document aims to position Mauritius as a leading digital economy - one that leaves no citizen behind and drives future growth for all.THE ARCHITECTURE FOR CHANGE Raa Peace ad om rat d Poe CREO eee) Monitoring and evaluation (MBE) mechanisms are ‘embedded across all stages to track progress and guide Improvements. The Blueprints structured around four strategic pillars, which are Supported by five ‘enablers Erie <SUSTAINABLE DEVELOPMENT GOALS The strategic pillars and enablers of the Digital Transformation Blueprint are closely aligned with the Government's Programme and UN Sustainable Development Goals (SDGs}, supporting inclusive growth, innovation, resilience and environmental sustainability. sDG ed sa SDG1- No Poverty Pillars 2 and 3 Fy SDG 2- Zero Hunger Pillar 4 SDG 3 - Good Health Pillar 2, and Well-being Enabler 5 SDG 4- Pillars 1 and 2 Quality Education Enablers 4 and 6 SDG5- Pillar, Gender Equality Enabler 4 SDG 6 - Clean Water ee and Sanitation SDG 7 - Affordable Pillar 4 and Clean Energy SDG 8 - Decent work Pillar 3, and economic growth Enabler 5 SDG 9 - Industry, Pillars 1,3 and 4 Innovation and Enablers 1, 2,3, Infrastructure and 4 SDG10- Pillars 1and 2 Reduced Inequalities Enablers2and 5 SDG 1- Sustainable Cities and Communities SSCS Cranes Digital social support systems and digital economy platforms help reduce poverty and improve livelihoods. ‘Smart agriculture and climate-resilient food systems are supported by digital tools and IoT. Centralised digital health platforms and Al diagnostics improve access to healthcare and early intervention. Digital literacy, Al education and e-learning platforms expand quality education access for all. Gender-responsive digital skills programmes and online safety initiatives empower women. loT-based water quality monitoring ‘supports sustainable water use and public health, Green data centres and energy-efficient digital infrastructure reduce carbon footprint. Digital innovation, e-commerce and tech workforce initiatives support economic growth. Digital infrastructure, Govstack, technopreneurship and innovation enablers enhance national competitiveness. Promote digital inclusion, ensure equitable access to services, uphold human rights including accessibility, data privacy and non-discrimination. lor systems support clean, resilient and inclusive urban environments.ara COU Remarks Par) ied SDG 12 - Responsible Circular digital economy initiatives Consumption and lar 4 support digital waste management amet and sustainable tech use Digital tools including lot help monitor soc1s- Pilaré environmental data, reduce emissions, Climate Action and drive climate action, . Marine environmental monitoring SDG 14 - Life Below Pillar 4 through digital technologies supports Water ocean health. This includes loT networks, emote sensing and Geoeraphieinformaion Pillar 4 ‘System (GIS) support forest monitoring, land SDG15 - Life on Land management, and biodiversity protection tied ganerat lage volumes ofa that can be exposed on the open data portal SDG 16 - Peace, Pillar, ident yeyborsecurty governance, Justice and Strong Enablers 1,2,3,4 transparent service delivery and pustice and ag Seplymentofan eoucle sty system ensuring fair, timely and accessible justice. i 7 Open data, GovTech innovation and ‘SDG 17 - Partnerships Pillars2and3 cross-border internationalisation, for the Goals Enablers1,3and5 freedom of information support SDG collaboration. ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT (OECD) ‘The Blueprint for Mauritius - A Bridge to the Future aligns with the OECD's Six Dimensions of Digital Government, to link Mauritius’ strategy to international best practices and reinforce citizen-first digital government. Source dooted om OECD (2019), OgtalCovenment Pokey Framework hsfewrsecs rigor al-govrnmentaitalsoverment-poy.tamenr oat