Aggregation service job showed "Service Error"

[evazkj]

Hi, I was testing the Aggregation Service deployed in AWS (version 2.5.0). I met an error shows:

"result_info": {
        "return_code": "REPORTS_WITH_ERRORS_EXCEEDED_THRESHOLD",
        "return_message": "Aggregation job failed early because the number of reports excluded from aggregation exceeded threshold.",
        "error_summary": {
            "error_counts": [
                {
                    "category": "SERVICE_ERROR",
                    "count": 1,
                    "description": "Internal error occurred during operation."
                },
                {
                    "category": "NUM_REPORTS_WITH_ERRORS",
                    "count": 1,
                    "description": "Total number of reports that had an error. These reports were not considered in aggregation. See additional error messages for details on specific reasons."
                }
            ],
            "error_messages": []
        },
        "finished_at": "2024-07-01T22:02:32.089351102Z"
    },

I was testing only 1 reports in the batch, tried local-testing with the cleartext version, which works fine.

Without the additional information, I wasn't able to identify the problem.

By any chance I am not the only one who met this problem? What else should I check? Thanks

[nlrussell]

Hi @evazkj, can you retry the job and update here if you're still facing the error? SERVICE_ERROR can be an intermittent internal error within the Aggregation Service service during operation.

If retrying doesn't work, could you provide your {env}.auto.tfvars file and the output of running terraform plan for your environment? Feel free to share these files over email: [email protected]

[evazkj]

Still facing this error. I even tried destroy and redeploy the instance.

[evazkj]

I sent an email containing the details to [email protected]. Thanks!

[evazkj]

The problem has been resolved. The problem is we used un-updated coordinator id. Fixed it by destroy/reboot. Thanks!