What are Boost and Ultra Boost?

What devices can I use to watch NOW?

NOW Entertainment Membership

All about NOW

Watching the Premier League with NOW

Watching tennis with NOW

Watching cricket with NOW

Watching NOW

Fix NOW Box or Smart Stick problems

Fix issues with slow loading or buffering on NOW

I can’t activate my Sports Day Membership

Fix a problem

Cancel my NOW membership

Change your payment method or billing address

Managing your devices

Account & billing

Having trouble with your broadband?

Managing my NOW Broadband payments

Broadband & calls

Multi-device viewing

Sports Membership options

Buffering issues

Sports Day Membership help

Forgotten login?

The legal bit

Work for Us

Privacy & Cookies

Privacy options

Complaints

Accessibility

Terms & Conditions

How to Contact Us

Help

Get Started

Sign In

Watch NOW

Help Centre

My Account

Sign Out

Account

Facebook

Instagram

Youtube

LinkedIn

Page not found

We located an account that matches your information:

We found a match

Next steps

There was an error with your search. Try again, or get in touch and we can have a look for you.

Sorry, something went wrong

Please share your name and the payment info you used for NOW so we can look up your account.

Find your account

On your card statement, after "NOW", you’ll see a 5-character billing descriptor next to the item you have been charged for. For example: "NOW 3BY4F".

How do I find my billing descriptor?

If you think you might have signed up with a different name or payment card, try searching again. Otherwise, get in touch and we can have a look for you.

We couldn’t find a match

Still can’t find it? Try our account finder

We’re sorry, your feedback could not be submitted. Please hit ‘Resend feedback’ to try again.

Oh no! Something went wrong.

We're sorry, your feedback could not be submitted. Please hit 'Resend feedback' to try again.

Did you find this helpful?

We'll use your feedback to improve our site. If you need more help, feel free to contact us.

Why wasn't this article helpful?

Technical checks

Peacock Community

Get in touch

Help Home

Peacock.com

Send us a message

Survey

Send us a message at any time. We'll get back to you as soon as we can.

Have you checked the 

 to see if other customers can help? Available 24-7.

Contact Us

We use cookies to give you a better service e.g. showing relevant tailored adverts to you across all Peacock services and platforms. By using this website or closing this message you agree to 

Email Us

Oops! Something went wrong.

You can cancel, buy and restart Peacock Passes in your Account.

Sign in to your Peacock account to cancel or pause your Peacock Passes.

Cancel TV Passes

NOW Broadband customers can get in touch anytime between 8am–11pm.

Want to talk about broadband? Get in touch between 8am–8pm. Sign in for more info.

Slow broadband? Bad phone line? Check your network status and find out how to fix your line.

Sign in to your Peacock account to check your network status and find out how to fix your line.

1000+ answers to common issues from other Peacock customers. Available 24‑7.

How to get in touch

What would you like to talk to us about?

Only available for NOW Broadband customers. Find out more about broadband with Peacock.

Log in to subscribe to email updates about this incident

Sorry, something went wrong.

Unfortunately, there are still problems with the service at the moment. Click here to learn more.

Don't see your issue here?

There are currently no issues reported. If you are experiencing an issue please feel free to get in touch.

Current Issues

Recently Fixed

We might not know about it yet. Get in touch to let us know the details, and we'll look into it as soon as possible.

Email Updates

Choose an option to get in touch about accessibility issues. Available 9am-10pm, 7 days a week.

Contact our Accessibility team

Chat to an advisor

Live Chat

Can't find what you're looking for?

Here are some tips for you:

Sorry, no results for “%{searchParameter}”

No Results

Search results

Please give us as much info as possible to help us deal with your complaint:

Please give us as much information about your issue as possible:

Service Type

We will get back to you as soon as possible

1000+ answers to common issues from other Peacock customers. Available 24-7.

Haven't found what you're looking for? Contact us for more help.

Signing in will help us to help you more efficiently.

Sign in

Feedback

ChatbotGOLD

PromoBanner

SignInBannerGB

Need help fast?

white

We'll check for any faults on your line and put you through to an advisor if there are any issues.

Check your line before you get in touch

Notification

All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.